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Old October 17th, 2009, 11:28 AM   #21
Rachmaninov
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In London we probably have 5 delays per line per week...
And we have staff like this:
http://news.bbc.co.uk/1/hi/england/london/8310436.stm

But honestly I think the seemingly increasing rate of disruptions is worrying...
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Old October 17th, 2009, 02:17 PM   #22
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But honestly I think the seemingly increasing rate of disruptions is worrying...
MTR is a bigger system with more complex routes these days, especially after the merge. It is more likely to have more problems with more services, but the precentage/probability may still be the same.

And is it really having more disruptions these days, or is it just having more small disruptions reported, but they weren't in the pase. So it seems like having more problems when it isn't. I hope that's the case.
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Old October 18th, 2009, 09:40 PM   #23
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Originally Posted by EricIsHim View Post
MTR is a bigger system with more complex routes these days, especially after the merge. It is more likely to have more problems with more services, but the precentage/probability may still be the same.

And is it really having more disruptions these days, or is it just having more small disruptions reported, but they weren't in the pase. So it seems like having more problems when it isn't. I hope that's the case.
Hence the word "seemingly"
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Old December 3rd, 2009, 08:37 AM   #24
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Station gaps cause an injury every 2 days
3 December 2009
South China Morning Post

Every two days a passenger on the MTR system is injured by having a foot or leg caught in the gap between the station platform and the train, says Secretary for Transport and Housing Eva Cheng.

Nearly 30 per cent, or 202 cases, took place on platforms equipped with platform-gap fillers.

In 2007, 66 of the accidents took place on platforms equipped with platform-gap fillers. The figure was 70 last year and 66 in the first 10 months of this year.

Cheng said that when studying the feasibility of fitting automatic platform gates on platforms along the East Rail Line, MTR Corporation officials had found that gaps were relatively wide at some stations with curved platforms.

Installing automatic platform gates might make it harder to see the wide platform gaps, she said, and therefore the corporation first had to conduct a trial on the mechanical gap-filler system.

The trial of the mechanical gap-filler system, which was staged at Lo Wu station, ended in October, and the MTR was now analysing test data to assess its performance and implications for train services, Cheng said. A comprehensive review is due to be completed by the end of this year or early next year.

Cheng said the MTR had decided to fit automatic platform gates at eight above-ground stations, despite it being more difficult to fit the gates at such stations.

The stations are Kwai Fong, Kwai Hing, Tsuen Wan, Kowloon Bay, Ngau Tau Kok, Kwun Tong, Chai Wan and Heng Fa Chuen.

Installation will be completed by the end of 2011.

She said the MTR had also engaged 500 staff during peak hours across all station platforms to help passengers with boarding and alighting, and to maintain order.

On November 23, a 75-year-old British tourist was injured when she stepped from her carriage into a 10cm gap between her train and the platform at Admiralty MTR station and became trapped.
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Old December 13th, 2009, 06:36 PM   #25
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東鐵列車落客忽然溜前

2009年12月13日(日)

【本報訊】港鐵東鐵列車一周內兩度發生嚴重事故,一列往羅湖方向東鐵列車前日在上水站月台開門落客之際,因車長誤觸停泊制動系統令列車向前移動,幸無乘客受傷。機電工程署接報後派員到車廠了解,初步顯示事件不涉機件故障,但已指示港鐵加強列車操作程序。

事發於前日下午二時五十分,涉事東鐵列車車長於上水站打開車門落客期間,察覺到列車稍稍向前移動,遂即時按停列車,並通知車務控制中心,中心隨即安排列車回車廠檢查。

港鐵調查結果顯示,列車當時已完全停在上水站月台範圍內,但車長於列車由粉嶺站開往上水站途中時,察覺到列車操作欠暢順,遂檢查機件,惟期間干擾到列車停泊制動功能,且上水站月台有暗斜,令列車輕微向前移動。港鐵事後按事故通報機制向機電工程署報告。

港鐵發言人表示,涉事車長已暫時調離日常職務,對於服務延誤引致乘客不便,港鐵致歉。機電署發言人表示,機電署非常關注事件,接報後已即時向港鐵查詢,並派員調查。

今次已是東鐵列車於短短一周內第二次發生嚴重事故。本月五日一列東鐵列車發生險甩卡件,經檢查後發現接合車卡間通道的橫栓出現移位。立法會議員鄭家富認為港鐵接連發生問題,不能掉以輕心,必須加強監管列車安全,免最終危害市民生命安全。
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Old December 16th, 2009, 06:12 PM   #26
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Quote:
Originally Posted by hkskyline View Post
Station gaps cause an injury every 2 days
3 December 2009
South China Morning Post

Every two days a passenger on the MTR system is injured by having a foot or leg caught in the gap between the station platform and the train, says Secretary for Transport and Housing Eva Cheng.

Nearly 30 per cent, or 202 cases, took place on platforms equipped with platform-gap fillers.

In 2007, 66 of the accidents took place on platforms equipped with platform-gap fillers. The figure was 70 last year and 66 in the first 10 months of this year.

Cheng said that when studying the feasibility of fitting automatic platform gates on platforms along the East Rail Line, MTR Corporation officials had found that gaps were relatively wide at some stations with curved platforms.

Installing automatic platform gates might make it harder to see the wide platform gaps, she said, and therefore the corporation first had to conduct a trial on the mechanical gap-filler system.

The trial of the mechanical gap-filler system, which was staged at Lo Wu station, ended in October, and the MTR was now analysing test data to assess its performance and implications for train services, Cheng said. A comprehensive review is due to be completed by the end of this year or early next year.

Cheng said the MTR had decided to fit automatic platform gates at eight above-ground stations, despite it being more difficult to fit the gates at such stations.

The stations are Kwai Fong, Kwai Hing, Tsuen Wan, Kowloon Bay, Ngau Tau Kok, Kwun Tong, Chai Wan and Heng Fa Chuen.

Installation will be completed by the end of 2011.

She said the MTR had also engaged 500 staff during peak hours across all station platforms to help passengers with boarding and alighting, and to maintain order.

On November 23, a 75-year-old British tourist was injured when she stepped from her carriage into a 10cm gap between her train and the platform at Admiralty MTR station and became trapped.
It's sad that accidents happen though I guess in some cases, these are unavoidable. Oh well, at least something is being done to lessen/reduce and perhaps eliminate accidents so that's good news

And hey, if you think such injuries are bad, then you should see what happened in Shanghai a few years back (where an old China-man got smashed and severed to death by a PSD/platform gate). Scary stuff there

P.S.
On a lighter and more positive note though:

Quote:
Cheng said the MTR had decided to fit automatic platform gates at eight above-ground stations, despite it being more difficult to fit the gates at such stations.

The stations are Kwai Fong, Kwai Hing, Tsuen Wan, Kowloon Bay, Ngau Tau Kok, Kwun Tong, Chai Wan and Heng Fa Chuen.

Installation will be completed by the end of 2011.
Hooray, the security measures will be put up soon wahoo . No more suicidal people, crazy @$$holes pushing other people into the train tracks, etc.

That and since I go Kowloon Bay Train Station often in Telford (because Virtual Zone video arcade/game centre is located there), this is superb news cause it will make the train station more world-class.........and IMHO it has to be cause MTR Headquarters is right beside the place and thus they own the entire area (from their HQ to the train station and the ENTIRE Telford complex).

So IMHO, this announcement is positive news.
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Old December 18th, 2009, 04:15 AM   #27
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On November 23, a 75-year-old British tourist was injured when she stepped from her carriage into a 10cm gap between her train and the platform at Admiralty MTR station and became trapped.

Good for her. I hope she doesn't use Charing Cross station at all.
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Old January 21st, 2010, 05:05 PM   #28
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東鐵線服務暫停期間大批乘客滯留
【20:47】2010年01月21日







【on.cc專訊】 東鐵線於晚上7時許發生信號故障,期間列車服務一度全線暫停,尖東站有超過500人一度滯留,其後轉乘其他交通工具,亦有部分滯留乘客,待列車服務恢復正常,繼續乘坐東鐵線列車前往目的地。
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Old January 22nd, 2010, 05:21 AM   #29
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10,000 hit as East Rail grinds to peak-hour halt
The Standard
Friday, January 22, 2010

Some 10,000 passengers were affected when the East Rail line was brought to a halt by a technical problem during peak hours last night.
A signal error led to the train service being suspended for an hour from 7.20pm. This marked the first time the whole of the East Rail service was disrupted for a full hour.

The MTR Corp arranged shuttle buses for passengers who were stranded inside the stations. But even when the rail service resumed at 8.20pm, train frequencies had not returned to normal and passengers faced a longer wait for trains.

Many passengers were unhappy about the delays. A man at the Tai Wo station said the train he boarded suddenly stopped and the driver announced that the delay was due to a signal failure.

He said many passengers left the train after the announcement that there were shuttle buses available.

But many passengers complained about the shuttle bus service after waiting about 20 minutes outside the Mong Kok East MTR station.

Wendy Ma, 35, a clerk, heard the announcement about a faulty signal at the Tai Po Market station but said no further information was given.

"They [the MTRC] said it would offer shuttle buses, but didn't say when. I didn't know how long I would have to wait, and I was in a rush to attend a class," she said. "They could have given a clearer announcement and have had better arrangements."

At the Sha Tin MTR station, Chong Yuen-ting, 23, said even when the MTR announced a faulty signal, other passengers kept entering the train.

"It felt very stuffy," she said. "After 10 minutes, I saw people leaving. I was angry because the arrangements were really bad. I just stood inside the coach for more than 20 minutes, and staff did not tell us what was going on."

MTR head of operations Choi Tak-tsan said the cause was a problem in the East Rail's digital transmissions. Technicians were despatched to examine and repair the system and train services were suspended as a safety precaution.

More than 30 emergency shuttle buses were arranged during the suspension of service, Choi said.
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Old January 23rd, 2010, 10:00 AM   #30
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Those problems pale with the (non) service we have in Toronto: http://ottawa.ctv.ca/servlet/an/loca...hub=OttawaHome
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Old January 26th, 2010, 05:04 PM   #31
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MTR delays blamed on computer error
23 January 2010
South China Morning Post

A blunder by a data transmission operator was blamed for a shutdown of MTR trains on Thursday night that stranded 10,000 passengers.

The operator made a mistake while running a computer program as he inspected a data transmission network for the East Rail Line, disabling the centralised monitoring of trains along the line, said Dr Jacob Kam Chak-pui, head of operations engineering for MTR Corporation.

"Since we could no longer centrally monitor the trains, we decided to halt the service out of concern for safety," Kam said.

Train services from Hung Hom to Lo Wu and Lok Ma Chau were suspended from 7.20pm to 8.20pm.

Passengers crowded ticketing windows at various stations, complaining about refund arrangements and yelling at station staff. The company arranged for buses to transport passengers, and long queues to board the vehicles quickly formed.

Legislator Andrew Cheng Kar-foo said it was unacceptable that there was no emergency plan in place to fix computer problems more quickly. "It's puzzling that no software was available to correct the mistake, with MTR often boasting of its 'excellent' services," Cheng said.

The government should introduce rules imposing penalties when train delays lasted longer than eight minutes, he said.

The operator who made the mistake worked for a supplier of the MTR Corp's data transmission network, Kam said. The MTR Corp would tighten rules on external experts visiting its facilities and set up a standby control station, he said.

"We'll create a standby work station to allow the central control room to continue functioning even when the data network is faulty," he said. The shutdown is among the most serious disruptions in recent memory on the MTR network.

The Transport Department said late on Thursday it had asked the MTR Corp to submit a report on the case as soon as possible.

On August 1 last year, about 1,200 passengers were affected when train services between Mong Kok East and East Tsim Sha Tsui shut down for 40 minutes after a transformer station at Ho Man Tin broke down.
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Old August 31st, 2010, 08:34 AM   #32
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MTR delays down last year but more than in pre-merger times
28 August 2010
South China Morning Post

The number of MTR service delays recorded last year was down on that in 2008, but delays were still far more frequent than when two companies ran the railways.

There were 47 service delays lasting 15 to 30 minutes in 2009, down from the previous year's 56, according to a Transport and Housing Bureau paper submitted to the Legislative Council yesterday.

Of these incidents, 25 were related to infrastructure maintenance, rolling-stock failure and human factors, compared to 38 in 2008. The rest were caused by passenger action or external events, such as a fallen tree.

Despite the improvement, delays were still far more frequent than in the years before the MTR merged with the Kowloon Canton Railway Corporation in 2007. Only 22 to 35 incidents were recorded each year between 2005 and 2007.

Six delays of more than an hour were recorded last year, compared with five in 2008, and one to two each year before the merger.

The longer delays included a service halt during morning rush hour in January. A data transmission operator made a mistake while running a computer programme as he inspected a data network for the East Rail Line, disabling centralised monitoring of trains along the line.

Train services from Hung Hom to Lo Wu and Lok Ma Chau stopped between 7.20pm and 8.20pm that day.

The paper released yesterday, as requested by lawmakers, was supplementary to one in March that detailed shorter delays.

Andrew Cheng Kar-foo, deputy chairman of Legco's transport panel, said although no correlation could be made between the merger and the increase in delays, he had received anonymous complaints that the MTR had pooled resources and staff since the merger, resulting in lower-quality maintenance.

"The complainants said frontline staff have shared more workload and more maintenance jobs are outsourced," Cheng said. "Rail-track inspections are conducted more often by sight, which is sometimes roughly done."

The lawmaker said he was worried there was little monitoring of the company's service.

A spokesman for the MTR did not explain the above figures but instead provided another set of figures, released in March, which were aggregates of delays of different durations, including ones lasting for more than 8 minutes.

He said the total number of delays had reduced from 329 in 2005 to 246 in 2009, a drop of 25.2 per cent.

"The majority of the delays were below 30 minutes, with minimal service impact," he said.
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Old October 21st, 2010, 06:37 AM   #33
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政府促港鐵徹查電纜折斷事故
【11:58】2010年10月21日



【on.cc 東方互動 專訊】 港鐵油麻地站架空電纜今早折斷,令列車服務停頓3小時。運輸及房屋局局長鄭汝樺表示,電纜折斷屬於嚴重事故,事件亦影響數以萬計市民,當局已要求港鐵就事件深入及徹底調查,包括須向運輸署及機電署提交維修、保養以及事故應變安排的資料。

事故發生在早上約7時,一班由荃灣往中環的列車駛往油麻地站時,車長發現電腦顯示車上電力供應出現故障,維修職員其後發現油麻地架空電纜折斷;港鐵在事故後安排60輛巴士,為受影響乘客提供接駁服務,但由於正值上班繁忙時間,接駁巴士站一度出現近千人的人龍,不少乘客批評港鐵安排混亂及指示不足。
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Old October 22nd, 2010, 04:55 AM   #34
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Fury at MTR rush-hour chaos\
The Standard
Friday, October 22, 2010

Thousands of angry commuters blasted the MTR for failing to properly deal with chaos at stations after a power failure at Yau Ma Tei halted rush-hour services yesterday.
It took nearly 45 minutes before shuttle buses arrived to ferry frustrated commuters to work or school after the power failure at 7am.

During the three-hour disruption to the services between Yau Ma Tei and Jordan, commuters battled to get on the buses. Many had no idea where to queue for them.

Some in the crowd screamed for help as people kept pushing from behind.

"Where is the bus stand? There is no direction showing the way," some were heard complaining to MTR staff.

An office worker in a queue for the shuttle buses said he was already an hour late for work. Many used public buses instead.

MTR Corp head of operations Choi Tak- tsan apologized for the inconvenience, saying it took time to arrange the shuttle buses.

He said the disruption occurred after a power cable at the station broke, halting services between Jordan and Yau Mei Tei.

The glitch was noticed when the driver of a Central-bound train on the Tsuen Wan line heard an unusual sound when the train was approaching Yau Ma Tei station.

The monitor in his control room showed a problem with the power supply system.

All passengers were then evacuated.

The frequency of trains running between Jordan and Central was reduced to about six minutes, from the usual two minutes.

Trains from Tsuen Wan to Yau Ma Tei had their frequency reduced to four minutes from about two minutes.

Train services were back to normal at about 10am.

An MTR spokesman said staff inspected the tracks once every three days. The section of track and tunnel involved was last checked early yesterday morning.

He said the firm is probing the cause of the power failure and will file a report to the government as soon as possible.

Secretary for Transport and Housing Eva Cheng Yu-wah said: "The incident involving the cable was serious. The report to be submitted by the MTR not only has to explain the maintenance of its machine parts, but also its overall contingency arrangements."

In July, a signal error on the Tseung Kwan O line slowed evening services for about three hours.

In January, about 10,000 passengers were affected when the East Rail line was brought to a halt by a technical problem during evening peak hours.

A signal error led to services being suspended for an hour.
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Old October 22nd, 2010, 06:04 AM   #35
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HK ppl are so spoiled by a great subway system LOL
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Old October 22nd, 2010, 08:13 AM   #36
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CK Chow, CEO of MTR

(Source: Apple Daily 2010/10/22)
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Old November 5th, 2010, 08:49 AM   #37
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Legislators want bonus slap for MTR chiefs
The Standard
Friday, November 05, 2010

Lawmakers unhappy at MTR Corp's handling of a recent service breakdown passed a non-binding motion calling for no bonuses for its chief executive and other senior officials this year.

The passage came yesterday despite a public apology by chief executive Chow Chung-kong at a meeting of the Legislative Council's railways subcommittee and a denial that MTR services are getting worse.

With the government a leading shareholder of the MTRC, Undersecretary for Transport and Housing Yau Shing-mu said no one will be punished or disciplined until the company's final investigative report on the October 21 incident is completed.

"Based on this report, the Executive Council can impose fines on the company, or even rescind its operating license if necessary."

Yau described the incident as serious and said the MTRC failed to handle it properly.

During the three-hour service disruption between Yau Ma Tei and Jordan following a power failure, commuters battled to get onto MTR-arranged feeder buses in the rush not to be late for work.

Many had no idea where to queue for them. About 100,000 passengers were affected, the MTRC told the panel.

While the railway is required to inform the Transport Department of such incidents within eight minutes, it took them 20 minutes that morning.

Subcommittee chairwoman Miriam Lau Kin-yee said the final report and a revised contingency plan should be tabled to Legco within three months to ensure such poor arrangements are not repeated.

MTRC deputy operations director Jacob Kam Chak-pui pledged to submit the plan and the final report within the time frame.

Legislator Li Fung-ying blasted the railway, saying the number of service delays of at least 15 minutes jumped to 66 last year from 31 in 2007, while delays of more than an hour spiked from one in 2007 to six last year.

"The words we most often hear are `sorry' and `take a serious view.' But the fact is it is getting worse. Is it due to mechanical problems or the MTRC's internal management problems?" she asked.

Chow replied that the rail system is huge. "I can't see it getting worse."

Independent lawmaker Andrew Cheng Kar-foo said: "The government is too feeble and is conniving with the MTRC as these glitches keep popping up .. . It is making us lose confidence in public transport."
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Old January 20th, 2011, 06:48 PM   #38
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Tung Chung Line services hit by crack in track
The Standard
Thursday, January 20, 2011



MTR services on the Tung Chung Line were disrupted for almost two hours by a hairline crack in the track.

Officials believe damage to the rail may have been caused by the recent cold spell.

Management were alerted after a signaling system showed "something erratic" along the tracks between Sunny Bay and Tsing Yi stations at about 6.45am yesterday.

Technicians checked the track and found the crack near Sunny Bay station. Drivers were instructed to slow to 5 kilometers per hour until temporary repairs were carried out by 8.40am.

The damaged section of the track was due to be replaced last night.

During the disruption, train frequencies from Tsing Yi to Tung Chung stations were reduced to 12 minutes from the normal eight minutes, an MTR spokeswoman said.

She added the crack was not discovered during visual and ultrasonic testing that took place on Sunday and at the end of last month, respectively.

Persistent cold weather in recent weeks may have led to the damage, said the chairman of the Hong Kong Institution of Engineers registration board, Peter Wong Yiu-sun.

The crack may have emerged during thermal expansion or contraction, Wong added.

"The crack may have been too small to be discovered during the ultrasonic testing, but recent weeks of persistent cold weather may have caused it to enlarge."

He did not think it would have posed a serious danger to train services.

"Usually, such defects can be found before becoming a safety threat since the signal system will issue an alert if something's wrong with the track."

Democratic Party transport spokesman Wong Sing-chi said: "MTR Corp should review its maintenance system to gain customers' confidence. Such incidents will damage the image of the MTR."

Undersecretary for Transport and Housing Yau Shing-mu said the Electrical and Mechanical Services Department will investigate the incident and MTR Corp has been told to submit a report.
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Old February 14th, 2011, 07:31 PM   #39
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MTR feels strain on track cracks
The Standard
Monday, February 14, 2011

MTR Corp has been urged to conduct more frequent and diligent inspections after it was revealed two service disruptions in recent weeks were due to cracks in tracks.

The subway operator said the cracks were not just on the surface of rails but ran right through them from top to bottom.

MTR chief of operations engineering Morris Cheung Siu-wa said a one-millimeter vertical crack discovered on Thursday on the Tsuen Wan Line between Admiralty and Tsim Sha Tsui ran through the rail.

Meanwhile, another found on January 19 on a rail near Sunny Bay station grew from 5mm to 12mm that same night.

Hong Kong Institution of Engineers former president Edmund Leung Kwong-ho said yesterday a cross-section crack is serious since it means a splitting of the track.

He said he was baffled as to why the damage was not discovered earlier.

"I cannot understand why the discovery can be made so late that the crack has already extended to such a length," Leung said.

"Hairline cracks of several millimeters are tolerable if they run along the track. But the cross- section crack discovered last week, which runs from top to bottom, is serious, and will not have happened in one day."

In normal practice, visual checks on tracks are carried out once every three days, and ultrasonic testing once every two weeks, Leung said.

However, he questioned the "diligence" of the track inspectors when conducting ultrasonic testing.

"It's not the problem of testing frequencies, but the inspectors' diligence, their experience and time spent on each inspection," Leung said. "More training should be given to track inspectors, so that hairline cracks may be discovered earlier."

Lo Kok-keung, of the Polytechnic University department of mechanical engineering, said the MTRC should carry out ultrasonic testing once a week, and conduct a comprehensive review of its maintenance system.

MTR Staff General Association vice chairman Lam Wai-keung blamed a manpower shortage for the situation.

"The current manpower is just enough for general small incidents, but not for large incidents such as the breaking of cables," Lam said.

"More staff should be hired so that manpower can be distributed for immediate inspection on urgent incidents," he said, adding that more on- the-job training should also be provided.
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Old February 16th, 2011, 11:24 AM   #40
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Quote:
Originally Posted by hkskyline View Post
MTR Staff General Association vice chairman Lam Wai-keung blamed a manpower shortage for the situation.

"The current manpower is just enough for general small incidents, but not for large incidents such as the breaking of cables," Lam said.

"More staff should be hired so that manpower can be distributed for immediate inspection on urgent incidents," he said, adding that more on-the-job training should also be provided.
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