Outsourcing Industry

[RonnieR]

Posted on February 19, 2012 09:30:00 PM

Dell to hire more for BPO

THE LOCAL unit of computer giant Dell, Inc. plans to hire as much 400 more employees here as it ramps up its business process outsourcing (BPO) operations, an official said.
The company is looking to add 200 to 400 more employees to its 1,600-strong workforce as Dell, known to be a personal computer manufacturer, has grown its BPO business in the last five years, said Dell Philippines President Richard Teo in a briefing late last week.

http://www.bworldonline.com/content....r-BPO&id=47002

[isla]

Software dev’t, KPOs pushed to improve IT sector in Cebu

http://www.bworldonline.com/content....-Cebu&id=47069

CEBU CITY -- A push towards the lucrative area of writing software will be Cebu’s strategy to improve its information technology-business process outsourcing (IT-BPO) industry, said an investment promotions official during an economic briefing on Friday.

Joel Mari S. Yu, Cebu Investment Promotions Center (CIPC) managing director, explained that this thrust is also in line with the recommendation of international research firm Tholons for Cebu to improve its knowledge process outsourcing (KPO) capabilities and make inroads in information technology outsourcing (ITO).

IT-BPO is one of two fast-growing sectors in Cebu, with export sales increasing from barely $200 million in 2005 to $1.5 billion in 2011 based on CIPC estimate, Mr. Yu said during the 2012 Cebu Annual Economic Forum and Investment Briefing initiated by the Cebu Business Club and the University of San Carlos (USC) Economics Department.

Records from the Philippine Export Zone Authority (PEZA) said Cebu currently has 126 foreign direct locators, which employ around 65,000 workers according to CIPC.

The IT-BPO firms are distributed over the following locations: 72 in Asiatown IT Park and eight in Cebu Business Park in Cebu City, one in HVG IT Park in Mandaue City, and 45 in various other buildings.

[RonnieR]

New Zealand's Orcon to Open Call Center in the Philippines
February 21, 2012

By Tracey E. Schelmetic, TMCnet Contributor


The topic of sending call center jobs abroad has become a rather touchy one as of late in many countries, and companies have had to be careful about how they craft the messages when they open overseas customer support centers. New Zealand broadband, phone and Internet service provider, Orcon, recently announced plans to open a new call center in the Philippines, but the company is taking great pains to say the decision is not a comment on the quality of homegrown customer service provided by New Zealand-based call center. The company also says no existing jobs will be replaced by jobs in the Philippines.

http://call-center-services.tmcnet.c...hilippines.htm

[gmaer]

Originally Posted by RonnieR

New Zealand's Orcon to Open Call Center in the Philippines
February 21, 2012

By Tracey E. Schelmetic, TMCnet Contributor


The topic of sending call center jobs abroad has become a rather touchy one as of late in many countries, and companies have had to be careful about how they craft the messages when they open overseas customer support centers. New Zealand broadband, phone and Internet service provider, Orcon, recently announced plans to open a new call center in the Philippines, but the company is taking great pains to say the decision is not a comment on the quality of homegrown customer service provided by New Zealand-based call center. The company also says no existing jobs will be replaced by jobs in the Philippines.

http://call-center-services.tmcnet.c...hilippines.htm

Go Kiwis! Kia Ora!

[the glimpser]

It's good to know that non-voice BPO is also growing in the country - and at a faster rate at that.

Non-voice BPO investments mulled

THREE FOREIGN banks are mulling non-voice business process outsourcing (BPO) investments in the Philippines, A Cabinet official said yesterday.

"Around three to five banks are looking to the Philippines for non-voice back-office operations," Trade Secretary Gregory L. Domingo told reporters yesterday on the sidelines of the annual Philippine Economic Briefing.

The news came amid calls at the briefing from Maulik Parekh, SPi Global Solutions CRM, Inc. president and chief executive officer, to focus on the growth performance of BPO sectors beyond call centers.

Mr. Domingo, for his part, assured audiences at the post-briefing press conference that the government has not neglected the potential of the technical and financial sub-sectors of the BPO industry.

"Even if the voice sector employs a larger number of people compared to non-voice, the non-voice is actually experiencing a much faster growth rate," Mr. Domingo said.

"The government recognizes that investments in non-voice are more sustainable, because these operations are very difficult to pull out," he added.

"We are not just number one in voice operations in BPO. We are also doing well in treasury services and hedge fund management," the secretary noted.

http://www.bworldonline.com/content....ulled&id=47886

[InfinitiFX45]

SPi Global Sees BPO Revenues Hitting $25B

by Lailany P. Gomez | Manila Standard Today | Thursday | March 8, 2012

A wholly-owned unit of Philippine Long Distance Telephone Co. said the local business process outsourcing industry will likely hit the $25-billion revenue mark by 2016.

SPi Global president Maulik Parekh said in a statement the goal was “aggressive but achievable,” adding that his industry had been growing by more than 20 percent annually over the last three years.

“We know one thing, what got us here won’t get us to where we want to be. We need to make significant changes in our strategy to support the growth of this industry,” Parekh said.

He conceded that the Philippines was not the only country with a growing BPO industry, and that this posed a challenge on the demand and the supply side.

Parekh noted that the BPO industry in India, China and the Latin American countries was growing by double digits.

“In fact, India just hit their milestone of $100 billion annually. So if they are growing by 15 percent, they are essentially adding the whole Filipino BPO industry into their mix. We should not feel complacent given the growth here in the Philippines. India continues to be a formidable competitor for us in terms of non-voice operations, and we must continue to invest like other countries in providing services for potential clients,” he said.

Parekh said the industry needed to add 1.1 million skilled, talented employees in order to post $25 billion in revenues in five years.

Spi said the local BPO industry supplied only 580,000 people, or 550,000 people short of the 1.1-million goal.

He said the government must consider a few things to help the industry in terms of incentives, marketing support, pursue good governance and pass the bills that would create the Department of Information and Communications Technology.

SPi added the continued support from the Technical Education and Skills Development Authority and other agencies was vital to the industry.

“If we don’t get our act together, we may miss our goal of $25 billion. That is a huge task ahead of us and we must focus on our efforts there,” Parekh said.

Source: http://www.manilastandardtoday.com/i...=/2012/March/8

[Nabartek]

Originally Posted by TambayBlues

@Nabartek basahin mo to from Wikipedia at kahit saan ka pa maghanap sa internet. So based on your argument mali pala ginagawa ng America for being too dependent on foreign investments.

The United States is the world’s largest recipient of FDI. U.S. FDI totaled $194 billion in 2010. 84% of FDI in the U.S. in 2010 came from or through eight countries: Switzerland, the United Kingdom, Japan, France, Germany, Luxembourg, the Netherlands, and Canada.[5] The $2.1 trillion stock of FDI in the United States at the end of 2008 is the equivalent of approximately 16 percent of U.S. gross domestic product (GDP).

Benefits of FDI in America: In the last 6 years, over 4000 new projects and 630,000 new jobs have been created by foreign companies, resulting in close to $314 billion in investment.[citation needed] US affiliates of foreign companies have a history of paying higher wages than US corporations.[citation needed] Foreign companies have in the past supported an annual US payroll of $364 billion with an average annual compensation of $68,000 per employee.

Sa lahat lahat ng source sna irerecommend mo Wikipedia. it's editable by anyone who registers and one can just pull and post whatever sources they (personally) agree with.

Come on, how many business does the US have in the US and overseas as compared to the Philippines?

San Miguel, SM Malls..what else? They're not even "worldwide" but merely Asia-wide.

The only way the Philippines could really have a resilient economy is to build up DOMESTIC investment. Foreign investment will leave us more vulnerable. Foreign investors could always relocate and if they do, patay kapag halos lahat eh hired ng foreign investors. maraming factos ang makakaffect sa foreign investment like domestic laws ng ibang countries. it is out of our control. Kung sabihin ng US na paparusahan nila ang magooutsource ng service labor, damay ang Pilipinas since malaki ang service sector natin.

Think of it, if Vietnam steps up on BPO call centers and countries relocate there since it's cheaper, what will happpen now if they all pull out from the Philippines to Vietnam?

Don't take numerical figures on face value.

[wino]

even Domestic companies can decide to leave the country... and relocate...
it doesn't matter if it's FDIs or DDIs, as long as it's in the country. It's doesn't matter if it's in manufacturing or services... it has the same themes... as long as it provides people with jobs..

IMO - we should just SEIZE the moment... be watchful of the trends... take advantage of current opportunities.

just look at Japanese manufacturing companies right now. These are DOMESTIC Japanese companies, but people are already scared of losing their jobs...

watch this..
http://edition.cnn.com/video/#/video...ef=videosearch


and it's not only Japan.. look at the USA.

Globalization.. like the guy in video says "welcome to the capital world"




FYI - FDIs can also come in the form of infrastructure and mining -- which are long lasting... how can you relocate roads, highways, resources and other infrastructures?

[El_Toro]

SM Land pursuing P4.2B office building projects

Philippine Daily Inquirer
12:29 am | Saturday, March 10th, 2012
0shareNew0

SM Land, under its Commercial Properties Group, has earmarked P4.25 billion for two major office building projects in 2012—ThreeE-comCenter, the third installment of a four-structure business hub in the Mall of Asia Complex (MOAC) in Pasay City, and SM Cyber West Avenue, a stand-alone office building on a property across SM North EDSA Mall in Quezon City.
ThreeE-comCenter was estimated to cost P3.2 billion, while SM Cyber West will require investments of P1.05 billion.

[the glimpser]

Wells Fargo outsources to PH despite US bill

MANILA, Philippines - Despite the US anti-outsourcing bill, America's fourth-largest bank by assets has started to relegate some of its non-core, business support activities in the Philippines.

Wells Fargo has recently established a Philippine solutions center, reinforcing Manila's reputation as a global hub for labor-intensive and IT-enabled outsourcing services, said former Senator Ernesto Herrera, president of labor group Trade Union Congress of the Philippines (TUCP).

"We welcome Wells Fargo's launch of an in-house business support center in Manila, following the footsteps of JP Morgan Chase & Co. and Citigroup Inc.," Herrara said.

"We are counting on Wells Fargo's new center to help provide gainful employment to our college-educated, fluent English-speaking professionals, many of whom remain idle," he added.

Wells Fargo's Philippine center deals with a variety of functions, including customer service and back-office support.

http://www.abs-cbnnews.com/business/...espite-us-bill

[d7beast]

i remember the previous admin has this brilliant vision of the IT super corridor extending from north to south, this is a very good idea, any update if the present government continue this initiative? i don't care how they will change the naming of the vision as long as the good idea shall be continued and invigorated, mukhang wala nakong naririnig sa pag-promote nito, isang paraan kasi yun na mai-distribute ang progress sa ibat-ibang rehiyon,it's a very brilliant economic plan, one of the brilliant. Ika nga, yung mga magagandang idea ay mas lalong pagagandahin, i-benchmark at lagpasan hinde dapat basta nalang tanggalin wala namang napapalit na mas brilliant na vision,..

[kenken94]

BPO may not have so much impact on actual foreign direct investment but the good side is that the Industry itself creates a vast number of rising middle-class which will become the solid foundation of a domestic driven economy. With the super corridor, you are expanding the scope of this rise of the middle class and make the entire country a very attractive market for many products which stimulates economic growth and income distribution to the poorest of the poor.

[InfinitiFX45]

More than just talk: PH eyes broader outsourcing role

by Karen Lema, Reuters | ABS-CBN News | Friday | Posted at 03/09/2012 5:45 PM | Updated as of 03/09/2012 5:45 PM

MANILA, Philippines - The Philippines is the world's call-center capital, but will need more graduates and better trained professionals if it's to be a major force in the broader outsourcing market, where growth is in providing research and analytics for the legal, healthcare and financial industries.

In little more than a decade, the Philippines has overtaken India in running call-centers, helped by an affinity for the language, culture and work ethic of the United States, its former colonial master.

The number of Filipinos offering a cheery "Have a nice day" while working the graveyard shift to answer calls on behalf of multinational clients such as Citigroup and JPMorgan Chase now far exceeds India's 350,000, and the government wants to double the market to $25 billion by 2016, employing 1.3 million workers.

But to do that the Southeast Asian nation must convince investors it has more to offer than just a huge pool of talent speaking English with an American accent.

Read More: http://www.abs-cbnnews.com/-depth/03...tsourcing-role

[d7beast]

But to do that the Southeast Asian nation must convince investors it has more to offer than just a huge pool of talent speaking English with an American accent.


Now that's the challenge, not from: OUTLOOK to: EYES,..still no concrete plans from the government on how to level up to this industry. They can put someone as an IT Czar, probably they enlist Sen. Angara's dynamic vision how to cement plans for the future of our IT industry in the country,..

[ifteehussain]

The economic growth has been driven by the expansion of services that have been growing consistently faster than other sectors. It is argued that the pattern of Indian development has been a specific one and that the country may be able to skip the intermediate industrialization-led phase in the transformation of its economic structure. Serious concerns have been raised about the jobless nature of the economic growth.
Favourable macroeconomic performance has been a necessary but not sufficient condition for the significant reduction of poverty among the Indian population. The rate of poverty decline has not been higher in the post-reform period (since 1991). The improvements in some other non-economic dimensions of social development have been even less favourable. The most pronounced example is an exceptionally high and persistent level of child malnutrition (46% in 2005–6).

[InfinitiFX45]

Anti-outsourcing bill in US Congress not expected to pass, says TUCP

by ELR | GMA News | March 10, 2012 | 4:43pm

Anticipating American firms that are benefiting from outsourcing to oppose the proposed US Call Center Work and Consumer Protection Act pending in the US Congress, the Trade Union Congress of the Philippines said the business process outsourcing industry will continue to create jobs for Filipinos.

“We welcome Wells Fargo’s launch of an in-house business support center in Manila, following the footsteps of JP Morgan Chase & Co. and Citigroup, Inc.,” TUCP president and former Senator Ernesto Herrera said in a statement issued Saturday.

The same statement mentioned that a labor federation of contact center employees named VOICE is a new member of the TUCP.

“We are counting on Wells Fargo’s new center to help provide gainful employment to our college-education, fluent English-speaking professionals, many of whom remain idle,” Herrera also said.

The TUCP noted that Wells Fargo is the second largest US bank in terms of deposits, home mortgage servicing and debit cards.

Read More: http://www.gmanetwork.com/news/story...section_latest

[Ady001]

Dami ding nag migrate diyan coming from my account

[amigo32]

mawalan ka na ng trabaho nyan

[Ady001]

I'm now five years with my job, kulang na lang sa supervisory level...

[amigo32]

Originally Posted by Ady001

I'm now five years with my job, kulang na lang sa supervisory level...

kaya nga eh.

they will get rid of you

laki na kasi ng suweldo mo, katumbas 4 na baguhan