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Old October 29th, 2011, 05:00 PM   #101
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Hong Kong Airlines adds Chongqing to its network on 1 September
2011-08-09
Press Release

Renowned as the “Mountain City”, Chongqing attracts visitors for its cultural heritage and tourist attractions. You can find many karst caves, hot springs and gorges in Chongqing, such as the picturesque Three Gorges and Furong River.

Hong Kong Airlines will be flying to Chongqing from 1 September 2011. The daily flight to and from Hong Kong will be operated by B737-800.
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Old October 29th, 2011, 05:00 PM   #102
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HK, Myanmar discuss resumption of direct flights

YANGON, Oct. 22 (Xinhua) -- Hong Kong Express airline is coordinating with the Myanmar authorities for relaunching Hong Kong-Yangon direct flight, local media reported Saturday.

A delegation of the Hong Kong Express is seeking international ticket sale agent in Myanmar for the move, said the Voice.

Although the Hong Kong Express airline flights to South Korea and Japan can bring passengers to Myanmar, it hardly obtains full passengers in its return flight from Yangon to Hong Kong, the sale agent was quoted as saying.

The Hong Kong Express once flew the Hong Kong-Yangon route twice a week with a 164-seat Boeing 737-800 aircraft starting November 2007 but it was halted after about four months.

Still earlier, the Myanmar Airways International (MAI), a then joint venture between the state-run Myanmar Airways and the Region Air of Singapore, flew the Yangon-Hong Kong direct flight but was suspended afterwards for market reason.

For a time of absence of Yangon-Hong Kong direct flight, passengers traveling between the two destinations had to transit through Bangkok or Guangzhou.
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Old October 31st, 2011, 06:17 PM   #103
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Fuel Surcharge wef 01 Nov 2011
Date: 2011-10-27
Press Release

Please be advised that the fuel surcharge collected on Hong Kong Express and Hong Kong Airlines services will be revised with effective from 01 Nov 2011.

For short haul route:
1. For sales made in Hong Kong, the amount to be collected will be HKD 210 on a per passenger per ticket basis;
2. For sales made in places other than Hong Kong and Japan, including Mainland China, the amount to be collected will be USD27.0 on a per passenger and per ticket basis;
3. For sales made in Japan on JAPAN – Hong Kong or JAPAN – Hong Kong - JAPAN or Hong Kong - JAPAN, the amount to be collected will be JPY7,000 on a per passenger per ticket basis. However, for sales made in Japan beyond Hong Kong, fuel surcharge will be USD 27.0 on a per ticket per passenger basis.

For long haul route (MOW route):
1. For sales made in Hong Kong, the amount to be collected will be HKD 1,008 on a per passenger per ticket basis;
2. For sales made in Europe, the amount to be collected will be EUR 94.8 on a per passenger per ticket basis;
3. For sales made in places other than Hong Kong and Europe, including Mainland China, the amount to be collected will be USD129.6 on a per passenger and per ticket basis.

Remarks:
The surcharge shall be collected based on point of sales. This amount applies to all passengers regardless of class of travel and types of fare used, including adult, child and infant.
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Old November 8th, 2011, 07:09 AM   #104
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Quote:
Introducing…
The new blueprint for
premium air travel


From March 2012, Hong Kong Airlines will launch an all Club Class service, daily non-stop between London and Hong Kong.

You will discover an innovative new service unlike any other.

Welcome to the Club.

http://www.hongkongairlinesclub.co.uk/
Seating plan

Club Premier will feature luxury suites in a 1-2-1 configuration which convert from a superbly comfortable seat to a fully flat bed.

Club Classic will feature extra wide and supportive cradle recliner seats in a very spacious 2-2-2 configuration.

http://www.hongkongairlinesclub.co.uk/seating_plan.html
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Old November 8th, 2011, 07:42 AM   #105
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Quote:
Originally Posted by StanleyJ View Post
Seating plan

Club Premier will feature luxury suites in a 1-2-1 configuration which convert from a superbly comfortable seat to a fully flat bed.

Club Classic will feature extra wide and supportive cradle recliner seats in a very spacious 2-2-2 configuration.

http://www.hongkongairlinesclub.co.uk/seating_plan.html
The Y seating arrangement is quite attractive. Wonder how much will a ticket cost?
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Old November 8th, 2011, 07:01 PM   #106
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Quote:
Originally Posted by hkskyline View Post
The Y seating arrangement is quite attractive. Wonder how much will a ticket cost?
It's hardly "Y", hkskyline. Whilst upfront has fully flat pod beds similar to what you get on other airlines' Business Class/First Class. "Club Classic", in a 2-2-2 config, is as wide as old 1st class seats (pre-flatbed days). Pitch is (guess) around ~50in, so you'd get decent recline and shouldn't get the aisle blocked even if you have a window seat.

As for cost... HX will probably have to undercut the other carriers (namely EK), whilst offering the convenience of having a direct flight from HKG to LON (and LON probably means LGW rather than LHR). My guess is GBP2,000/HKD30,000.
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Old November 17th, 2011, 04:43 PM   #107
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港航乘客霸機大報復
2011年11月17日(四)


Key points : HX 752 from Singapore to Hong Kong, carrying 143 mainland Chinese passengers, were stranded in Singapore due to mechanical failure on Tuesday night. They caused a commotion at the airport, which required police response. The delay lasted 6 hours and the flight arrived in Hong Kong at 5am Wednesday. Angry at the delay and lack of food service during the delay, 3 tours of 81 passengers refused to leave the plane. After 5 hours, they were compensated $1200 each and disembarked.







香港國際機場昨晨發生乘客霸機事件。香港航空一班由新加坡飛香港航班,前午機件故障延遲起飛,一百五十九名乘客滯留樟宜機場鼓譟,一度混亂,當地警方出動警犬更作出拔槍動作及亮手銬維持秩序,經一番擾攘延遲九小時至昨晨始返抵香港,但八十九人怒氣難消一度拒落機,其中二十一人更「霸機」五小時。

拒絕下機的其中一名內地女子羅晶表示,他們一行十四人參加星馬五天旅遊團,本月十一日從香港機場乘搭香港航空航機出發,行程一直順利。前日他們從新加坡樟宜機場準備乘搭香港航空編號HX752班機,下午四時四十分起飛返港,即晚乘車返深圳。

豈料,他們抵達機場後,過了起飛時間仍未叫登機,向航空公司職員查詢始得知飛機正進行清潔,他們遂安心等候。隨住時間流逝,依然無登機消息,她再向職員詢問,始知飛機出現機件故障不能起飛。
星洲女警作勢拔槍威嚇

航空公司隨即向一百五十九名旅客每人派發二十元坡幣餐券和小食券,有旅客指摘餐券金額太少,要自己貼錢才能食飽肚。其後航空公司職員安排旅客到候機室等候,惟因指示不清,累旅客東闖西蕩四處亂走,受到機場職員阻止,雙方爆發推撞,驚動警員到場,封鎖通道阻止旅客走動。期間,旅客向警員理論時,受到不禮貌對待,有人聲稱遭到女警員作出拔槍動作、亮出手銬及出動警犬「招呼」。

及至昨日凌晨零時二十一分,航空公司千里迢迢從香港調派飛機到新加坡接載乘客,登機前有旅客不滿安排失當,不肯上機,擾攘一小時後航機終起飛回港,但旅客已延誤近九小時。
深圳旅行團索機票賠償

凌晨五時三十分,飛機飛抵香港機場,一半乘客因趕時間,收取四百元賠償金後便離機,留下八十九人怒氣難消,拒絕落機,爭取更多賠償。航空公司職員無法處理,一小時後報警求助,警員上機調停,最後只留下深圳旅行團、四名港人等二十一人堅持「霸機」。後來旅客幾經與航空公司高層交涉,爭取賠償金加至一千二百元及加一張免費來回機票,才結束「霸機」五小時鬧劇。

不過,旅客離機後航空公司即翻臉,只支付賠償金,指賠償機票僅屬建議。深圳旅行團對此極為憤怒,出閘後集體拉起橫額抗議。他們指摘香港航空犯下職員態度惡劣、承諾不能兌現、飲食安排不妥善及不道歉等四宗罪。旅行團終獲安排乘巴士經落馬洲返回深圳。

香港航空發言人稱,對受影響旅客致歉,因已調派飛機接載旅客,他們毋須住酒店過夜,所以只作四百元基本賠償。如果旅客有其他損失,可向公司索償。
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Old November 20th, 2011, 04:25 PM   #108
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Hong Kong Airlines pays for delay
2011-November-18 08:53
Shenzhen Daily

MORE than 20 members of a Shenzhen tour group have each been paid HK$1,200 (US$154) in compensation for the nine-hour delay of a flight from Singapore to Hong Kong.

The flight operated by Hong Kong Airlines was scheduled to depart Singapore on Tuesday morning, but did not leave until Wednesday because of a mechanical fault, Thursday’s Southern Metropolis Daily reported.

A tour guide said that during the long wait at the airport, the airline did not give a clear explanation for the delay or provide food for the 143 passengers including tour groups from Shanghai and Chengdu.

At one stage, police had to intervene to stop a physical confrontation between airline staff and passengers.

“When the plane touched down at Hong Kong airport, the airline offered each passenger HK$400 as compensation, which was rejected,” the tour guide said.

The three tour groups refused to get off the plane and demanded more compensation.

The tourists from Shanghai and Chengdu agreed to HK$1,000 in compensation because they were in a hurry to transfer.

After further negotiations, the airline agreed to pay each Shenzhen tourist HK$1,200, the paper said.
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Old January 6th, 2012, 06:23 PM   #109
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Source:http://www.businessweek.com/news/201...-airlines.html
Quote:
Airbus Wins Order for A380s From Hong Kong Airlines
January 06, 2012, 8:41 AM EST

By Andrea Rothman
(Corrects to add dropped decimal point in first paragraph.)

Jan. 6 (Bloomberg) -- Airbus, the world’s largest passenger-jet maker, won a contract from Hong Kong Airlines Ltd. for 10 double decker A380s, valued at about $3.8 billion at list prices.

The planemaker plans to deliver the first A380 to the Chinese airline, backed by HNA Group, in 2015, Kenneth Thong, head of corporate governance and international affairs at the carrier, said in an interview today. Airbus spokesman Stefan Schaffrath declined to comment on orders in advance of a Jan. 17 press conference.

The orders lifts Airbus’s A380 backlog to 188 planes, amid doubts surrounding Kingfisher Airlines Ltd.’s ability to proceed with its planned purchase of five A380s. The Indian airline has reduced flights and in late 2011 deferred delivery of its orders,which include five Airbus A350-800s, 15 A330s, and 24 A320s, to preserve cash.

“We’re in constant communication with Kingfisher but as always, we can’t give details about talks with customers,” said Justin Dubon, a spokesman for Airbus, by telephone from Toulouse.

Shares of Kingfisher fell the most in three weeks today after the Directorate General of Civil Aviation in India requested that it provide a recovery plan following financial and safety audits.

“I don’t see any significant deliveries coming over the next couple of years for Kingfisher,” said Kapil Kaul, the Indian director for CAPA Centre for Aviation, which advises carriers. “Certainly not this year, not next year, though if the airline’s performance improves Airbus should be able to keep the planes in the backlog.”

The Hong Kong Air order hasn’t yet appeared in Airbus’s order and delivery figures on the Internet. It will bring Airbus’s order tally for A380s to 27 won last year, when the manufacturer also signed contracts with Japan’s Skymark Airlines and South Korea’s Asiana Airlines Inc. for six each, and a further five for Qatar Airways Ltd.

--Editor: Andrew Noel
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Old January 12th, 2012, 03:17 PM   #110
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Hong Kong Airlines Received the allocation of traffic rights between Hong Kong and Taipei and Kaohsiung
Date: 2011-12-30
Press Release

Hong Kong Airlines Limited is pleased to announce today (December 30, 2011) that the company has received allocation of traffic rights between Hong Kong and Taiwan by Transport and Housing Bureau of the HKSAR Government. In accordance with the provisions of the Air Services Arrangement, Hong Kong Airlines Limited can operate passenger and all-cargo services to Taipei and Kaohsiung with immediate effect. Hong Kong Airlines will launch four daily passenger flights and all-cargo services with 650 tonnes per week on Taipei or Kaohsiung routes, starting to operate in the first quarter of 2012.

Taiwan is one of the fast-developing passenger and cargo markets in Asia, with continued strong and fast-growing demand in the tourism and freight industries. The new allocation of traffic rights not only provides Hong Kong and Mainland passengers with a wider choice and enhanced convenience, but also lays a strong foundation for developing the third runway at the Hong Kong International Airport. This will further develop Hong Kong’s position as a leading international traffic hub. Hong Kong Airlines looks forward to the development of Taipei and Kaohsiung routes taking the airline to a new chapter.
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Old February 7th, 2012, 05:27 PM   #111
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HKA receive the delivery of the first Airbus all-business class A330-200 and A320 passenger aircrafts
Date: 2012-01-21
Press Release



Hong Kong Airlines’ first Airbus all-business class A330-200 and A320 passenger aircrafts have arrived Hong Kong International Airport on 21 & 20 January respectively. Mr. Sun Jian Feng, Vice President of Hong Kong Airlines, and the management team welcomed our brand new aircrafts and crew team at the airport.

Hong Kong Airlines is entering a new round of high-speed development. The fleet enhancement is a strategic move in support of the airline’s continued network expansion and further develops Hong Kong’s position as a leading international traffic hub. Starting from 7 March, Hong Kong Airlines will operate a new flagship route, flying daily non-stop between London and Hong Kong by the brand new A330- 200 aircrafts, with unique CLUB PREMIER and CLUB CLASSIC in all business class seating configuration. Both classes offer passengers with ambience experience in spacious environment, extensive coverage of WIFI service, stunning sky bars, superior limousine service and state-of-the-art entertainment system to provide our sophisticated flying experience. Meanwhile, A320 aircraft will serve routes in Asia to deliver our unparalleled service.

Hong Kong Airlines’ fleet currently totals 21 aircrafts. Its passenger aircraft fleet comprises 7 Airbus A330-200s, 1 Airbus A320 and 8 Boeing B737-800s aircrafts. The freighter fleet comprises 3 Airbus A330-200Fs freighters and 2 Boeing B737- 300Fs.
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Old February 7th, 2012, 05:28 PM   #112
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關鍵雲南團友 獲賠全數團費
2012年02月03日


【本報訊】因為無直航機返港,一度自困於酒店內的 24名關鍵旅行社團友,終接受轉乘內地航機返港,並獲旅行社悉數賠償團費,大團圓結局。

香港旅遊業議會表示,今次問題出於航空公司超額收客,旅行社已經爭取最大的賠償,事件才得以解決。肇事的 24人關鍵旅行社雲南六天團,上月 28日出發,團費連附加費約 4,200元,行程列明乘搭香港快運航空客機直航來回兩地。

要改乘內地航機飛深圳

旅行團原定昨晚 7時乘坐香港快運航機直航返港,前晚旅行社臨時通知無機位,要團友改乘內地航機飛深圳,再乘車返港,每人賠償 1,000元,團友拒絕。昨日團友吃過早餐後便返回酒店,原定的行程全部取消,一直留在房間與旅行社交涉。直至下午 4時半,旅行社承諾憑單據賠償全數團費,團友始接受方案,隨即趕乘 5時 45分東方航空公司的航機飛深圳,晚上抵港。團友蘇小姐表示,全團 24人分別來自三個家庭,團友中 1人為 60歲長者,另 1人為 6歲小童,其餘是中年人,當中 6、 7人患有心臟病、糖尿病和高血壓等疾病。
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Old February 21st, 2012, 02:27 PM   #113
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Old February 26th, 2012, 01:39 PM   #114
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Standoff on jet after it lands 17 hours late
The Standard
Friday, February 24, 2012

Angry mainland passengers refused to disembark from a Hong Kong Airlines jet for hours at Chek Lap Kok yesterday following a nearly 17-hour delay.

It was the third such incident in 12 months to hit the budget airline, forcing it to provide cash compensation to passengers.

Flight HX235 was due to arrive at 10.35am on Wednesday but heavy fog prevented the jet from taking off from Shanghai Pudong International Airport for hours, said an airline spokeswoman.

It finally arrived at 4.54 am yesterday.

Some of the passengers were earlier offered compensation in Shanghai.

Upon landing, around 17 irate passengers stayed back to press their demands for reimbursements for hotel and administrative fees in a standoff that lasted four hours.

It is not known if they are among those offered compensation earlier.

The Airport Authority brought in the police once notified of the situation.

The standoff ended with the spokeswoman saying that all passengers received compensation.

But she refused to go into compensation details.

In November, 21 passengers were involved in a similar standoff that lasted five hours upon arrival following a nine- hour delay in Singapore.

They left the aircraft only after the airline agreed to triple their compensation to HK$1,200.

Last February, a group of 70 mainland tourists staged an all-night protest at the airport over a delay after refusing to board a Hong Kong Airlines flight.

Many of them demanded to be paid HK$800 instead of the promised HK$100 compensation.

According to the authority, the Shanghai fog resulted in 12 flights being canceled on Wednesday as well as delays for 17 inbound flights from Shanghai and 10 outbound flights.

Tourism sector legislator Paul Tse Wai-chun called for aviation guidelines that will set in stone what circumstances demand monetary compensation.

An authority spokesman said reimbursements for delays are a contractual matter that should be resolved through negotiations between airlines and passengers.
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Old February 27th, 2012, 02:14 PM   #115
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Hong Kong Airlines criticised over dolphin cargo
AFP
Feb 26, 2012

Hong Kong Airlines was under pressure to stop its live dolphin cargo business after an internal memo describing a recent delivery from Japan to Vietnam was leaked to Chinese media.

More than 2,800 people have signed an online petition at change.org calling for an end to the flights, citing a China Daily newspaper report about a January 16 delivery of five dolphins from Osaka to Hanoi.

The dolphins are believed to have come from the Japanese town of Taiji, the scene of an annual dolphin slaughter depicted in Oscar Award winning documentary "The Cove", Sunday's report said.

"Five Taiji dolphins were transported via cargo flight in 'flying coffins' on January 16, 2012. They spent at least seven hours in this cruel confinement," the petition reads.

"Dolphins are neither cargo, nor commerce, nor entertainment."

An internal memo to airline staff made no mention of the animal welfare considerations but described the flight as a success that earned HK$850,000 ($110,000) in cargo revenue.

"The smooth handling of such special cargo which is time sensitive and vulnerable demonstrates that Hong Kong Airlines cargo handling capability has further improved," says the memo cited by the China Daily.

"Based on the experience we have obtained this time, Hong Kong Airlines cargo will develop the business onwards."

It included a photograph of the dolphins lying in shallow, narrow containers inside the belly of a Boeing 733F cargo plane.

Hong Kong Airlines representatives did not immediately respond to requests for comment, however a spokesman told the South China Morning Post website that the company was "committed to the protection of animal welfare".
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Old February 28th, 2012, 03:12 PM   #116
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Source : http://pic.feeyo.com/posts/556/5561464.html

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Old March 3rd, 2012, 05:26 AM   #117
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港航大細超30人鼓譟
2012年03月03日(六)






【本報訊】香港航空一班載有二百多人航機,原定前晚飛往台北,疑受濃霧影響,抵達台灣無法降落,被迫折返本港,有港客返港後不滿航空公司僅賠償餐券及一百五十元車馬費,三十人鼓譟,需由警員到場調解,其後,據稱航空公司提高賠償至一千元,事件始平息,全部乘客延誤逾十二小時後,昨中午前已全部出發。航空公司則回應指,事件純屬誤會。

內地及外籍客住酒店

受影響香港航空客機編號HX284,載有二百八十三名旅客及九名機組人員,原定前晚十一時飛往台北,但受當地濃霧影響,延至昨晨約一時才起飛。據乘客黃先生指,客機飛行五十分鐘,差不多抵達台北之際,機長突然透過廣播,指客機因濃霧未能降落,需要折返香港。

客機於凌晨四時許返抵香港後,黃先生報稱目睹航空公司安排內地及外籍旅客入住酒店,或即時轉乘其他航空公司客機,至於港客,據稱則只獲分發餐券及一百五十元現金,着他們離開。約三十名港客即時不滿及鼓譟,驚動警員到場。據乘客指出,雙方理論至約昨晨十時許,航空公司終答應將賠償總額加至一千元,乘客始接受。全部乘客於昨晨十一時許,獲安排客機離港。

香港航空發言人表示對客機延誤致歉,聲稱已按程序對受影響旅客給予賠償。至於入住酒店或轉乘其他客機的旅客,均是自行支付費用,與該公司無關,認為事件實屬誤會。

另一方面,台桃園國際機場接連兩天受濃霧影響,十多班入出境班機受影響需停飛或轉降其他機場,包括多班赴港及到台班機,總計至少超過六百赴港旅客受影響。

另外,國泰航空一班編號CX094貨機,昨中午近十二時飛往美國阿拉斯加州安克雷奇市,惟起飛後不久,機師懷疑貨機第二號引擎出現故障,需緊急折返,貨機於三時四十三分安全降落香港國際機場,機上共有四名機師均安然無恙。國泰航空發言人指,該貨機正接受機件檢查,將擇日再飛。
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Old March 3rd, 2012, 02:31 PM   #118
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Source : http://pic.feeyo.com/posts/557/5579753.html

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Old March 6th, 2012, 11:02 AM   #119
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港航飛台接連爆延誤
2012年03月06日(二)


香港航空剛於本月初啟航的往來台灣航班,再爆連串延誤事件。兩班分別於上周末及前日起飛的航班,受台北濃霧影響,其中一班要臨時轉飛高雄,但航空公司未有及時安排交通配套,期間乘客更要「斷水斷糧」折騰八小時,最後驅車於翌日清晨三時始返抵台北;另一班返港航班則延誤了十二小時始起飛,乘客直斥香港航空安排不周。

黃先生本月一日乘搭香港航空航班編號HX282客機由香港前赴台北,原訂於當日傍晚六時五十分抵達,惟機長抵台後曾五度嘗試降落,卻未能成功,最後決定轉飛高雄,並於晚上約八時半着地。

他氣憤指,全機旅客被打亂行程,已心急如焚,但落機後仍要呆等近一小時,始接獲航空公司通知安排接駁巴士送返台北。

惟再等個半小時始可以登車,到達台北時已經是翌日清晨二時五十分,「最離譜就係八個小時無嘢食無水飲;啲客咁辛苦咁攰,仲唔識安排車接人去酒店!」

香港航空指,當晚安排旅遊巴有困難,才令旅客久等,又強調公司於候機室有安排食物及飲品,部分旅客不知情或與當時情況太混亂有關。

另一航班亦延誤

另外,香港航空前晚一班由台北飛返本港編號HX283的客機亦受天氣影響停飛,旅客謝先生指甫抵機場已得悉航機要延遲,苦等兩個多小時後航班更宣布取消。

謝說,原本希望取回行李轉乘其他航空公司飛機,卻被一拖再拖至凌晨,最終惟有接受航空公司留宿安排,至昨早才復飛回港,「班機飛唔到唔緊要,但應該一早做好安排,唔好係咁拖!」
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Old March 8th, 2012, 03:50 AM   #120
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Response on Shipment of Dolphins
Date: 2012-02-25
Press Release

In response to the recent expression of interest by animal welfare organizations regarding the shipment of five dolphins, Hong Kong Airlines would like to announce the followings:

As a member of the transport industry, the Airline was totally unaware of the complexities behind this shipment of five dolphins. Hong Kong Airlines is very grateful for the recent input of various animal welfare organizations on the subject. Hong Kong Airlines is a responsible member for the future and the environment. The Airline will make a donation to a charity of its choice as a gesture of its commitment to the protection of animal welfare.
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