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Old Today, 04:24 AM   #141
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Join Date: Jan 2014
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Same Issue

Originally Posted by Iltaf View Post
I phoned the customer service no. +971 5224 79006 and asked to be put forward to someone from customer services yesterday. I was put through to Tarek Issa Elsayed (email - [email protected]) who confirmed that emicool will be connecting the water within the next 25-30 days which will allow the AC to work. Once the AC is connected and various checks have been carried out (no idea how long this will take) then the master developer of Dubai Sports City will approve the building (which may take up to another 2-3 weeks) before any handover can be done. However, he did confirm that the unit snagging can be done now and to do the unit snagging we have to book an appointment with Tarek. A fee of 2,500 AED will have to be paid in cash to Tarek (who will be issuing an official receipt on behalf of MED) when we attend to do the unit snagging. Apparently this fee is part of the snagging and handover process. I don't recall any mention in our contracts about a snagging and handover fee. Tarek works for a company called Alma Real Estate. I have email proof requesting the 2,500 AED.
From what I gathered in my telephone conversation no apartment has been handed over and we are still looking at around 2-3 months if not longer from past experience of MED before any apartments are handed over. At the same time MED will be looking at getting more money from us i.e. the snagging and handover fee of 2,500 AED and maybe other fees at later stages.
They had the same A/C issue in December when I visited. So what happened to CRM manager Nadia? But the 2500 AED and snagging allowed is perhaps a BIT positive
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