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Old September 30th, 2010, 10:13 AM   #21
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Source:http://au.news.yahoo.com/thewest/tra...aland-service/

Jetstar to beef up New Zealand service

Low fares airline Jetstar will offer 39 extra weekly services between Auckland, Christchurch, Wellington and Queenstown from February. The new services will bring the total number weekly return flights to 116.

Jetstar Group chief executive Bruce Buchanan and Jetstar Australia/New Zealand chief executive David Hall announced the new services, which will create more than 717,000 extra seats.

Mr Buchanan said the new services demonstrated the low fare airline's commitment to deliver more seats and strengthen the position as the nation's second largest airline.

"These new services build on Jetstar's growing competitive proposition on New Zealand's high-traffic routes, providing a platform for future growth and new destinations.

"Jetstar will deliver almost 20 per cent of the flying in domestic New Zealand with this growth, and through these affordable and convenient new frequencies on key city pair's, will allow even more Kiwis to fly more often."

Mr Hall said: "These new flights will be underpinned by more Jetstar jobs and include an additional aircraft based permanently in Christchurch as part of our ever increasing presence in New Zealand.
"Our newly expanded domestic and recently announced trans Tasman growth will offer timely support for New Zealand tourism and regional economies in particular following the recent earthquake in Christchurch and, in advance of the 2011 Rugby World Cup."
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Old October 2nd, 2010, 08:37 PM   #22
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from perthnow.com:http://www.perthnow.com.au/news/west...rom=public_rss

Jetstar delay 'devastates' AFL travellers

AUSTRALIAN cricket legend Terry Alderman was among a group of passengers forced to spend the first half of the AFL Grand Final aboard a plane, after a Jetstar flight was delayed by 15 hours on Friday night.

The former fast bowler once dubbed the ``King of Swing'' said the hold-up was disappointing as he and wife Jane had been invited to watch the historic match at the Melbourne Cricket Club president's committee room.

``I've had to ring the MCC this morning and say we won't be there until at least after half time and hopefully they've got a seat for us,'' Alderman told The Sunday Times at Perth Airport this morning.

On Friday night, angry Perth football fans were told they risked missing the grand final after Jetstar flight JQ969 to Melbourne was delayed by 15 hours when a flight attendant injured a hand during an earlier flight to Perth.

The rescheduled flight departed Perth at 9.10am and is due to arrive in Melbourne at 2.40pm, 10 minutes after bounce-down.

``The way (Jetstar) handled it last night wasn't all that flash,'' Alderman said. ``They called the final call and it was their way of getting everyone to the gate to tell them there was no flight.

``Everyone was stunned. There were actually some Collingwood supporters decked out in their gear ready to go.

``The excuse they gave us last night was that an air hostess fell over. You would think that with the number of flights that Jetstar do, crew must get sick. So what do you do then? Whenever anyone gets sick, do they cancel a flight? It doesn't seem right. They should have somebody on standby.''

Alderman, a West Coast Eagles supporter, said he intended to barrack for St Kilda.

Alderman was injured in the now-infamous cricket Test attack in November 1982 when 19-year-old English migrant Gary Donnison rugby-tackled him to the ground at the WACA. Alderman fell heavily and injured his shoulder.

Watermans couple Holly and James Ferguson, who were also on the flight, said they were ``devastated'' at the delay. They had hoped to watch the match at a pub to soak up the Melbourne ambience.

A Jetstar spokeswoman said the company had tried to minimise the inconvenience to Grand Final goers by organising a bus to ferry them straight to the MCG and keep luggage at Melbourne Airport until after the match.

``It's an unfortunate situation and we realise many of our passengers had planned to watch the grand final,'' she said.

``We are extremely apologetic for any inconvenience to our passengers.''


Each passenger was given a $100 voucher, she said.
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Old October 6th, 2010, 12:36 PM   #23
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source:http://atwonline.com/airports-routes...expansion-1005

Jetstar’s eyes New Zealand expansion
By Geoffrey Thomas | October 6, 2010

Australia's Jetstar will significantly increase its New Zealand domestic services by adding 39 weekly flights between Auckland, Christchurch, Wellington and Queenstown in February 2011.

The airline said it will add two A320s in New Zealand to facilitate the flights, which will expand its weekly services within NZ to 119, giving it a market share of around 20%.

Auckland–Christchurch flights will increase from 35 to 49 per week while Auckland–Wellington services will increase from 21 to 35 per week. Service between Christchurch and Wellington will double to twice daily. Service from Queenstown-Auckland will increase from 6 to 10 weekly flights. The additional services equate to an additional 717,000 seats per annum.

Jetstar Group CEO Bruce Buchanan said the “new services build upon Jetstar’s growing competitive proposition on New Zealand’s high-traffic routes, providing a platform for future growth and new destinations.”
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Old October 12th, 2010, 09:03 AM   #24
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source:http://www.stuff.co.nz/entertainment...d-with-assault

Quote:
Jetstar staff member charged with assault
By KIRSTY JOHNSTON - Stuff

Police have arrested and charged a Jetstar representative with assaulting radio host Iain Stables.

Shock jock Stables was left concussed following a scuffle with an airport employee at Auckland Airport on Saturday, meaning he was unable to begin a new job at Radio Hauraki this week.

A spokeswoman for Counties Manukau police said a man, who represents Jetstar, had been arrested and would appear in the Manukau District Court on Friday.

According to Stables, the attack happened after he arrived at the Jetstar counter three minutes after the airline's strict half-hour check-in time closed and was told by a male employee he could not fly.

"I said: 'Mate, come on, don't you have any discretion here?' He said: 'If you want that, why don't you f... off to Air New Zealand?"'

Stables said he then told the man he was "a loser and you work for a loser airline".

He claimed that, as he turned away, the man punched him in the back of the head, before vaulting over the counter, punching him several more times, pushing him to the ground and kicking him in the back, before the pair were separated by airport security.

Stables later travelled to Wellington, where he was treated for concussion, bruising and cuts.

He said intended to file a civil claim against Jetstar.

"I know I can push things at times, but I don't expect someone to jump over a counter and attack me."

Stables said claims that he had thrown something at the employee were not true.

The counter staff member was not a direct employee of Jetstar but of Skycare, a contracted firm.

Skycare had stood down the man and was conducting its own investigation, which Jetstar was supporting, the statement said.

Air New Zealand was quick to seize on the incident, placing internet adverts that urged customers to "get flights, not into fights".
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Old October 13th, 2010, 12:39 PM   #25
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http://www.odt.co.nz/news/queenstown...domestic-plans

Jetstar chief to discuss domestic plans
By James Beech on Mon, 11 Oct 2010

Ambitions to take 20% of the domestic air travel market share will be discussed by Jetstar New Zealand's newly appointed chief, David Hall, in his keynote address at the NZ Airports Conference, in Queenstown for the first time, this week.

The Auckland International Airport Ltd share buy-in of Queenstown Airport and the earthquake impact on Christchurch Airport are also programmed to be discussed in presentations.

Mr Hall, appointed Jetstar Australia and New Zealand chief executive in August, will deliver his keynote speech, titled the Jetstar Connection, on Wednesday, to about 100 delegates from virtually every airport in the country, plus Australasian trade representatives, at the Millennium Hotel.

Mr Hall will give details of Jetstar's plans for growth and tie in with the conference's theme of "Connecting New Zealand".

The low-fare Qantas subsidiary announced in September it would introduce 39 extra weekly services between Auckland, Christchurch, Wellington and Queenstown from February 2011.

Associate Transport Minister Nathan Guy will give the opening address, after a welcome by new Queenstown Lakes Mayor Vanessa van Uden and NZ Airports chairman Steven Fitzgerald.

Mr Fitzgerald, who is also Wellington International Airport chief executive, is also scheduled to speak that day.

Queenstown Airport Corporation (QAC) chief executive Steve Sanderson is set to give a presentation, called "Queenstown - Rapid Growth and the Auckland Connection", on Friday.

"Shaken not Stirred: Lessons from the Christchurch Earthquake" will be delivered by Jim Boult, chief executive of Christchurch International Airport, also on Friday.

A fire rescue workshop is programmed for delegates at Queenstown Airport, on Thursday and Friday.

Dunedin Airport senior fire officer Steve Simpson will explain "Commercialism and Rescue Fire: How to add value to the company", on Thursday.

A demonstration of bird-scaring kits plus the latest gun developments and a demonstration will be held on Friday.

QAC aeronautical general manager and conference organising committee chairman Chris Read said delegates would focus on connectivity between New Zealand regions and the world, rather than technical workshops on civil aviation regulations and processes.

Mr Read said the conference aimed to match airports with what airlines were doing, by "rationalising their services, making a distinction between legacy and low-cost airlines and how airports and countries can facilitate those moves so the passenger gets a better experience".
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Old October 14th, 2010, 11:32 AM   #26
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source:http://bigpondnews.com/articles/Fina...es_525968.html

Quote:
Jetstar partners with American Airlines
Thursday, October 14, 2010 » 05:39pm

American Airlines is to code share with Jetstar, the budget carrier owned by Qantas Group, on domestic New Zealand routes.

American Airlines said in a statement it will place its AA code on flights operated by Jetstar between Auckland and Christchurch, Auckland and Queenstown, Auckland and Wellington, Christchurch and Queenstown and Christchurch and Wellington.

Implementation of the codeshare arrangement is contingent upon government and regulatory approvals.

American Airlines currently serves Australia and the Asia-Pacific with codeshare service on oneworld partner Qantas to Auckland, Sydney, Melbourne and Brisbane from its Los Angeles gateway.

Members of American's AAdvantage program will earn mileage credit on all American Airlines-marketed flights.

Jetstar flights marketed under the Qantas QF code are also eligible for award redemption.

Jetstar chief executive Bruce Buchanan said the proposed codeshare agreement with American Airlines would enable its customers to combine travel on Jetstar, American Airlines and other codeshare carriers such as Qantas as part of a single booking.

'The relationship we announced today will add significant value for our customers travelling throughout New Zealand,' said Virasb Vahidi, American's chief commercial officer.

Jetstar Australia and New Zealand chief executive David Hall, who spoke at the NZ Airports conference in Queenstown today, said the announcement could boost the domestic market with inbound customers from the United States, the Southland Times reported.
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Old October 14th, 2010, 08:05 PM   #27
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http://www.odt.co.nz/news/queenstown...-night-flights

Quote:
Jetstar keen to run night flights
By Naeem Alvi on Fri, 15 Oct 2010

Low-fare airline Jetstar plans to add two new aircraft to its Queenstown fleet.

"We will be 20% of the market.

"We are here for the long term," Jetstar Australia and New Zealand chief executive officer David Hall told the Queenstown Times yesterday.

Mr Hall made the comment before delivering his keynote speech at the New Zealand Airports Conference 2010 in Queenstown, adding he was "absolutely" in favour of operating Jetstar flights at night from Queenstown Airport.

"We just need to work with the airport authority to have the infrastructure in place to do that," he said.

The airport has permission to fly until 10pm under current zoning rules.

Queenstown Airport Corporation (QAC) wants to expand noise boundaries and permit night flights to arrive in Queenstown between 10pm and midnight.

Construction of new runway lights is expected to begin over the summer.

Mr Hall declined to give details on Jetstar's intended operating hours in Queenstown, but said it was, "dependent on the market".

Jetstar's rival, Air New Zealand, was criticised last month by QAC for opposing night flights in an effort to "stymie" competition at a three-day hearing before the Queenstown Lakes District Council.

Mr Hall said he could not speak for Air NZ's actions, but said: "We'll invest in the right areas and we are very keen to grow our market ...

It's up to the other competitors what they do."

Mr Hall said Jetstar's ambitions to take a 20% share of the domestic air travel market in this country would be strongly supported by the addition of two new A320 aircraft, bringing the total Queenstown fleet to eight aircraft in 2011.

"More aircraft means more seats and a growth in employment as well."

He said a strong constructive dialogue between Jetstar and QAC would boost tourism to Queenstown.

In September, Jetstar announced that individual passengers travelling without baggage would be able to receive their boarding pass via cellphone.

That service, Mr Hall said, would be available to multiple passengers, with baggage, by the end of the year.

Looking further ahead, Mr Hall said Jetstar would boost its network flight frequencies by 50% before next year's Rugby World Cup, saying the company would continue to "aggressively" expand operations.

"The investment we've made is testament to a long-term commitment in Queenstown and a testament to keep the market very competitive."
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Old October 19th, 2010, 07:38 AM   #28
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source:http://www.zdnetasia.com/jetstar-aim...s-62203802.htm

Quote:
Jetstar aims for an iPad Christmas
By Luke Hopewell, ZDNet Australia on October 19, 2010 (1 hour 3659 seconds ago)

Jetstar Australia's domestic passengers can expect to be using iPads for in-flight entertainment in time for Christmas.

Jetstar's chief information officer (CIO) and general manager of IT, Stephen Tame, told ZDNet Asia's siste site ZDNet Australia yesterday that the company is targeting a roll-out of the devices this year, pending final arrangements with Apple and media content companies.

"Jetstar is looking at the iPad as the in-flight entertainment systems for the A320 aircraft in Australia and across Asia Pacific. The program is running from our commercial department with our in-flight services team," Tame said.

"We are targeting roll-out this year as soon as all agreements have been finalised," he added.

The airline currently has 41 Airbus A320-200 aircraft in its fleet and according to its flight schedules, the A320 operates between all of the airline's domestic destinations, including major capital cities as well as Cairns, Hamilton Island, Launceston, Mackay, Newcastle, Rockhampton, Townsville, the Whitsundays, Ballina Byron, the Fraser Coast, the Gold Coast and the Sunshine Coast.

Tame himself had told ZDNet Asia's siste site ZDNet Australia in January that he believes the Apple tablet has the potential replace conventional in-flight entertainment systems.

The low-cost airline flagged a trial of Apple tablets soon after the device's release in June.

According to a statement released by the company at the time, passengers will have the option of renting an iPad for US$10 during the flight.
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Old October 21st, 2010, 08:32 PM   #29
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source:http://www.northernstar.com.au/story...ourne-service/

Jetstar to bring back service
22nd October 2010

BUDGET airline Jetstar will formally announce today plans to revive its axed Ballina-Melbourne service from December.

Corporate relations head Simon Westaway yesterday confirmed to The Northern Star the airline would run three flights a week between Ballina-Byron Gateway Airport and Melbourne’s Tullamarine Airport from December 21.

Tickets for the returned service go on sale on the airline’s website www.jetstar.com this morning, with prices starting at $89 one way.

Mr Westaway said the airline would fly between Ballina and Melbourne each Tuesday, Thursday and Saturday. Flights would leave Tullamarine Airport at 8.40am and Ballina at 11.10am – a time that had been set to align with standard check-out times for accommodation houses.

Mr Westaway said the flights were being set up as a permanent service and the airline hoped to add more as demand for the service increased.

The new route offered the region not only another domestic market, but new international markets as well, Mr Westaway said.

Jetstar has international flights coming into Melbourne from New Zealand, Singapore and Bali, and Mr Westaway said the airline hoped to have international tourists flying direct to Ballina, with a transfer at Melbourne.

He praised Ballina Shire Council, which he said had shown ‘strong support’ for the service in its intensive lobbying to have it returned.

Ballina Shire mayor Phillip Silver said the support mostly belonged to the Northern Rivers community, which had sent the council scores of letters calling for the service to be reinstated.

Cr Silver said he had been contacted by residents who had grandchildren living in Melbourne and they wanted the Ballina flights so their children could be sent up for visits, without having to make potentially confusing transfers in Sydney.

Cr Silver said the return of the Ballina-Melbourne route, along with increased flights to Sydney, was important to the entire Northern Rivers region.

“We are clearly delighted,” he said.

“The council listened to the community and put the case to Jetstar, and Jetstar were responsive.”
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Old October 26th, 2010, 10:50 AM   #30
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http://www.brisbanetimes.com.au/trav...021-16v7q.html

Flight test: Jetstar StarClass
October 26, 2010

Airline Jetstar, Airbus A330.

Route Denpasar to Sydney.

Class StarClass (Jetstar's premium cabin), seat 3A.
Advertisement: Story continues below

Seat pitch and width StarClass 38 inches of legroom, 19½ inches wide (economy 31 inches and 17½ inches).

Seat configuration StarClass 2-3-2 (economy 2-4-2) for total of 38 seats in StarClass and 265 seats in economy.

Luggage allowance 30 kilograms checked baggage plus two pieces of cabin baggage, no more than 10 kilograms each.

Scheduled flight time Seven hours, 45 minutes. On time.

Service Plenty of crew and, as on many Jetstar flights, it's party time. Sensing it's almost midnight and sleep is uppermost in most passengers' minds, the tone is muted. Although a visit to the toilet and hence past the galley leaves the lingering impression we're at a party to which we aren't really invited.

Comfort The leather seats are big and recline like old-style business class seats (not very far) and Jetstar declares it has "lots of legroom". That may be so but when the seat in front is fully reclined, there's not a lot of room to move (and I'm only 1.52 metres tall). The necessity to fly through the night on the way home is sufficient to drive me to the front of the plane. All-inclusive, one-way fares from Bali to Sydney and Melbourne start from $439 for a JetSaver Light fare (carry-on luggage only) and $1049 for a StarClass fare. Is it worth it? Yes, because money buys space, peace and semi-darkness. Plus StarClass passengers have access to the lounge, which is functional but not flash in Denpasar.

Entertainment
No in-seat entertainment but personal video units are offered (inclusive rather than requiring payment, as in economy) but I don't see any takers.

Food It's midnight so no meal is offered but cheeses are served on a plastic plate with some biscuits — the brie and flavoured cheddar are cold and rock hard. Wine is offered.

Amenities A perk of StarClass is a large amenity sack with pockets and zippers, coloured violent orange. My friend is thrilled. Mine, with its eye shades, socks, earplugs and toothbrush, gets left behind.

Flight frequency Up to six times a week direct between Sydney and Bali during peak season; four times a week direct from Melbourne.

Online jetstar.com.

Tested by Sue Bennett
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Old October 26th, 2010, 11:06 AM   #31
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Never tried starclass before. I would think it is pretty similar to airasiax's premium class?
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Old November 3rd, 2010, 09:09 PM   #32
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Source:http://www.stuff.co.nz/business/indu...sought-on-pact

Quote:
Jetstar input sought on pact
ROELAND VAN DEN BERGH - The Dominion Post

Jetstar has been asked to provide full details of its domestic and Tasman expansion plans for the next three years by Australia's competition watchdog considering an alliance between Air New Zealand and Virgin Blue.

The Australian Competition and Consumer Commission sent the airline a lengthy list of questions it wanted answers to as it considers whether to allow the alliance between these airlines.

Air New Zealand and Virgin Blue want to combine their trans-Tasman businesses to provide a stronger competitor to the combined Qantas-Jetstar group.

The commission has rejected the alliance in a draft determination concerned that it would lead to reduced competition, higher fares and fewer services.

Qantas has not objected to the alliance and the airline is understood to have answered the commission's questions.

Air New Zealand and Virgin Blue presented a modified proposal at a pre-decision conference last month, which included guarantees to increase capacity by 15 per cent over the next five years on several routes where it would dominate.

Those undertakings were enough to ease the concerns of most objectors, mainly airports, including Wellington and Auckland airports.

But ACCC adjudication branch director Darrell Channing says in the letter to Qantas requesting the meeting that one of the key issues raised in submissions following the draft determination was the influence of Jetstar on competition in the trans-Tasman market.

The commission wanted "to gain a better understanding of the operations of the Qantas group, specifically the deployment of Jetstar on the trans-Tasman routes".

In particular the commission wanted details of the "nature and timing" of Jetstar's expansion plans in the New Zealand domestic market and whether they would allow Jetstar to profitably expand its trans-Tasman services.

The commission asked which Tasman routes Jetstar would add over the next three years and whether it planned to increase capacity on any of its existing routes over that time.

And how would Jetstar react to fare increases or capacity reductions by the proposed alliance?

Of particular interest was the introduction of Jetstar on services from Auckland and Christchurch to Australia, Mr Channing says.

In the case of Christchurch, Jetstar replaced Qantas services. He also wondered why Wellington was not included in Jetstar's trans-Tasman network.

The ACCC is due to make a final decision by December 20. In New Zealand the alliance will need the approval of Transport Minister Steven Joyce.
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Old November 16th, 2010, 06:39 PM   #33
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Source:http://www.abc.net.au/news/stories/2...16/3068217.htm

Quote:
Jetstar plane forced to turn back
Updated 5 hours 35 minutes ago

A Jetstar plane bound for Mackay has been forced to return to Brisbane after experiencing a mechanical problem.

A spokesman for Brisbane Airport confirmed flight JQ888 took off but returned shortly afterwards. None of the 164 passengers were injured.

Jetstar spokesman Simon Westaway says the A320 landed without incident and passengers were transferred to different flights.

"The issue was we were losing some hydraulic fluid. A directive was given to the captain that some fluid was left on the tarmac when the aircraft took off," he said.

"The aircraft would've been stranded in Mackay if it pushed onwards to Mackay and the decision, the right decision, was made to return that aircraft back to Brisbane."

Mr Westaway says engineers are examining the plane and the company hopes to have it back in operation within 24 hours.

"We have a major base and facility in Brisbane. That is the best place for that aircraft to be looked after," he said.

"The aircraft had only just recently taken off out of Brisbane so it made complete sense for the captain to bring that aircraft safely back into Brisbane.

"It was met by emergency services - they weren't required - but again this is all part of the safe management of our skies."

He says the A320s have three hydraulic systems and investigations are underway to discover which one failed.

He says it could have been the landing gear.

Jetstar says safety was never compromised.
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Old November 25th, 2010, 04:46 AM   #34
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Source:http://bigpondnews.com/articles/Busi...al_543603.html

Quote:
Jetstar, JAL expand codeshare deal
Thursday, November 25, 2010 » 11:40am

Discount airline Jetstar and Japan Airlines will expand codeshare routes between Australia and Japan after regulatory approval to extend the arrangements.

The renewed agreement will extend across all of Jetstar's routes between Australia and Japan.

Jetstar's Gold Coast to Tokyo service will be covered by the codeshare arrangements for the first time, on top of the existing Cairns to Tokyo, Gold Coast to Osaka and Cairns to Osaka services.

Jetstar, which is owned by Qantas Airways Ltd, operates up to 25 weekly return international flights between Australia and Japan.
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Old November 30th, 2010, 09:02 AM   #35
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Source:http://au.news.yahoo.com/a/-/austral...apore-flights/

Quote:
Jetstar cuts back Darwin-Singapore flights
Eleni Roussos, ABC November 30, 2010, 12:12 pm

etstar's decision to reduce its flights between Darwin and Singapore does not make sense, the Northern Territory's Chamber of Commerce says.

Jetstar currently flies from Darwin to Singapore twice a day but from next month it will only operate once a day.

Chris Young from the Chamber of Commerce says the two flights have been popular.

"The 7pm flight is a good connector for people that might be flying onto other places, either throughout Asia or even heading on into Europe," he said.

"The 9pm will be make it a little tighter and a little more difficult for people with ongoing connections, and yet that's the flight that's going to be retained."

He says the change will also affect air freight out of Darwin.

"The fruit, the vegies, the seafood are going to become real issues because those are usually just in time type cargoes that need to travel within a very short time-frame."

Jetstar's Simon Westaway says the airline is "diversifying" its flights out of Darwin.

He says stopping the twice daily service to Singapore may not be permanent.

"If demand is high, the strength of the market is there, we'll find a way through the uniqueness of our hub to support more than a daily frequency out of Darwin through to Singapore," he said.

"We had to make some calls earlier this year.
"We had extra capacity going out of Australia into Singapore."
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Old December 3rd, 2010, 12:52 PM   #36
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Source:http://www.thaipr.net/nc/readnews.as...6EF12D056F9E76

Quote:
Jetstar and Japan Airlines codeshare to continue and expand on Australia-Japan route

Low fares leader Jetstar and Japan Airlines will continue and expand their codeshare arrangement on the important Australia-Japan route following regulatory approval of its extension of the arrangements for a further two years.
The renewed agreement, introduced in 2007 onto some of Jetstar long haul markets between Australia and Japan, will extend for the first time across the entirety of Jetstar’s Australia-Japan route offering.

Jetstar daily markets of Cairns-Tokyo (Narita) and Gold Coast-Osaka (Kansai) along with Cairns-Osaka (four per week) are complemented by first time coverage of the codeshare arrangement on its daily Gold Coast-Tokyo (Narita) service. It commences on Jetstar’s Gold Coast to Tokyo and Osaka services from 25 November 2010.

As the largest operator on the Australia-Japan route, a top five Australian tourism export market, Jetstar maintains access to Japan Airlines’ distribution capability, wholesale and large retail presence in Japan.

Jetstar Group Chief Executive Officer Bruce Buchanan said the airline was pleased to extend its codeshare arrangement with Japan Airlines whilst further broadening it to new flying.

“This outcome is of both strategic importance to the Qantas Group and Australian tourism, allowing Jetstar to better leverage our existing strong brand presence in Japan by partnering with the distribution capability, wholesale and retail presence of Japan Airlines in their home market,” Mr Buchanan said.

“As the largest operator and single biggest investor in marketing Australia-Japan flying today, Jetstar’s relevance with Japanese consumers will only be strengthened by delivering greater choice for them to access affordable overseas travel experiences. During our first year of these services more than 1 in 5 of our Japanese customers were first time international flyers.

“In the past three years Jetstar has invested over AUD$80 million in marketing Jetstar low fare flying from Japan to Australia and increasingly across Asia under our pan Asian strategy. Our partnership with Japan Airlines is a further enabler to supporting these sustainable operations for Australian tourism.”

Mr Buchanan acknowledged the advocacy and support provided by the Queensland tourism industry headed by Tourism Queensland as well as regional tourism authorities and airports in Gold Coast and Cairns to the continuation and expansion of the commercial arrangement.

Japan Airlines customers can purchase a full economy product on Jetstar including Japanese style meals, unlimited soft drinks and hot beverages, in-flight video and music entertainment, along with generous baggage allowances with connections to onward Qantas Group flights. Japanese speaking crew and Japanese language content for in-flight entertainment are also offered on Jetstar.

Jetstar operates up to 25 weekly return international flights between Australia and Japan, utilizing its fleet of two-class A330-200 aircraft including StarClass, Jetstar’s international business class.

A Qantas codeshare arrangement will remain on Jetstar’s Australia-Japan services with its low fare offerings also available at Jetstar.com.

Jetstar Group CEO, Bruce Buchanan; Regional General Manager Japan, Masaru Kataoka; and Jetstar ambassador Becky.
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Old December 7th, 2010, 05:33 AM   #37
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Source:http://www.heraldsun.com.au/travel/n...rom=public_rss

Quote:
Jetstar hits family with levy after baby dies suddenly during family holiday
Steve Creedy | From: The Australian | December 07, 2010 | 6:35AM

UPDATE 11.53am: JETSTAR has promised to review its policies after telling a family it would have to pay a $600 penalty fee to fly earlier when their baby died.

Yesterday the budget airline had demanded that a distraught family whose baby died of SIDS during a holiday on the Gold Coast pay more than $600 to return a day early to Sydney.

The family of five was spending a week's holiday at the tourist destination when the infant died suddenly, The Australian reported.

They were due to return to Sydney today.

When the four remaining members of the family tried to change their bookings to return home yesterday, they were told they would require proof the baby had died or they would be forced to pay the difference in fares and change fees upfront.

Jetstar spokesman Simon Westaway said today the airline would re-examine its policies as a result of the incident.

“We’re going to take on board and see if there’s a better way of managing such a situation so that everyone feels that care has been shown,” he said.

The company has also offered a full refund to the family.

Mr Westaway today described the incident as a “tragic set of circumstances”.

Relative Barry Phillips, who travelled to Queensland to accompany the family back to Sydney, said the four family members had to pay more than $160 each.

"They reckon they needed to prove that the baby died to change their flight," he said.

Mr Phillips said he believed the airline should make it easier for bereaved people to change their flights.

A Jetstar spokeswoman also said last night the family would be fully reimbursed for the fare difference and the change fees.

"We deeply sympathise with our passengers in such situations and seek to be as flexible and accommodating as possible," she said.

"If documentation is unable to be provided at the time, change fees and fare difference applies. However, the amount is fully reimbursed once the documentation is provided."

The spokeswoman said the airline would contact the family.

Jetstar also provides a voucher to passengers no longer able to travel for the amount of the fare originally purchased.
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Old December 8th, 2010, 06:43 PM   #38
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Source:http://www.thaipr.net/nc/readnews.as...E99DABF23A86C0

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Jetstar launches Darwin-Manila* low fares flying in northern Australia hub expansion

Jetstar launches Darwin-Manila* low fares flying in northern Australia hub expansion Special launch web fares from $99# one way at Jetstar.com

Low fares leader Jetstar has launched sales on its direct Darwin- Manila* tri-weekly A320 service from its expanding international flying hub in Darwin, representing the next growth phase in Jetstar’s increasingly integrated pan Asian network.

The service, to commence from 9 February 2011*, will also conveniently link into Jetstar’s Darwin hub from key southern interstate markets, including Sydney and Melbourne.

As a new Qantas Group international route and latest Jetstar international flight into Asia, now the world’s largest aviation market, Jetstar will offer a unique value flight offering for travellers directly linking northern Australia via Darwin to the Philippines capital.

Jetstar currently offers direct connections twice a day to Manila from its Singapore hub, and this new service from Australia complements the existing Qantas international services to the Philippines from Sydney.

Jetstar will launch the new route with one-way sale fares from Darwin to Manila* from $99 (JetSaver Light**). The sale will also offer through fares Sydney – Darwin – Manila* and Melbourne – Darwin – Manila* from $199 (JetSaver Light**) at Jetstar.com as part of their Friday Fare Frenzy today from 16:00 – 20:00pm (AEDT). (#Terms and Conditions apply)

Jetstar’s everyday fares start from $169 for Darwin – Manila* (JetSaver Light) are up to 30 per cent lower then current competitors’ fares between Australia and the Philippines.

For 2011 the Philippines is ranked by Lonely Planet as a ‘Top 10 Best Value’ destination, renowned for its affordable beaches, distinctive food and low cost island hopping opportunities.

Jetstar Group Chief Executive Officer Bruce Buchanan said the airline’s commitment to increasing choice and accessibility to international low fare flights to Asian destinations marks a further expansion and reinforces Jetstar’s commitment to its innovative international flying hub in Darwin.

Jetstar Head of Government and Commercial Partnerships Unni Menon today said in Darwin: “Jetstar’s new low fare international offering will be an attractive link for both Filipino visitors and the Filipino-Australian community in Darwin, amongst the largest in the country.”

“Filipino Australians now represent the third largest overseas born population base in Darwin. This alone will drive personal, holiday and commercial related travel between Darwin and Manila* and underpin this service to set a sound platform to attract larger Asian visitation to Australia,” he said.

Jetstar fares are combined with award-winning customer service, strengthened by the launch of the Jetstar Customer Guarantee earlier this year in a first for the aviation industry in this region.
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Old December 10th, 2010, 07:09 PM   #39
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Source:http://www.straitstimes.com/Breaking...ry_612338.html

Quote:
Dec 10, 2010
LONG-HAUL FLIGHT LAUNCH

Starstruck at Jetstar


Joanne Peh, the airline's ambassador, trying out the StarClass seats on Jetstar's new long-haul A-330 route at the media preview in Suntec City on Thursday, next to Jetstar corporate communications manager Simone Pregellio. -- ST PHOTO: SAMUEL HE

JETSTAR ambassador Joanne Peh lent glamour to a media preview on Thursday of what to expect in the airline's long-haul flights from Changi.

The Little Nyonya star, 28, was at Suntec City ahead of next Thursday's launch of Jetstar's maiden service to Melbourne using its Airbus 330 aircraft, the first low-cost carrier to fly long-haul from Changi Airport.

Unlike the usual budget flights which have a single class, the A-330 to Australia will have two classes - economy and StarClass.

The StarClass cabin is fitted with 38 leather seats, each 49.5cm wide - similar to those on many full-service airlines. Each StarClass passenger will also get a video-on-demand unit which offers a selection of 10 movies and 10 radio channels, as well as food, included as part of the air fare.

Economy travellers will have to pay $15 for the entertainment unit and $35 for food - a main meal, one snack and a drink.

Fares will vary, depending on the period of travel, but a random check by The Straits Times found that a seat on a Jetstar flight next month costs about $1,200 for a round trip to Melbourne, compared with about $1,650 on Singapore Airlines.
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Old December 16th, 2010, 07:32 AM   #40
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Sourcehttp://www.bloomberg.com/news/2010-1...-airlines.html:

Quote:
Jetstar Begins Budget Long-Haul Challenge to Singapore Airlines
By Chan Sue Ling - Dec 16, 2010 12:01 AM GMT+0800

Jetstar, the budget unit of Qantas Airways Ltd., makes its first Singapore-Melbourne flight today, marking the beginning of its challenge to Singapore Airlines Ltd. on long-haul routes.

The carrier sold more than half the 38 business-class seats for the 8:50 p.m. flight and almost all of coach, it said in an e-mailed response to Bloomberg questions. The low-fare airline will operate the daily seven-hour flight using an Airbus SAS A330-200 that can carry as many as 303 passengers.

Jetstar also plans to add Singapore-Auckland flights in March and other long-haul destinations in the second half of next year, as it seeks to lure cost-conscious passengers from full-service carriers. The competition may spark a price war, said Kelvin Lau, an analyst at Daiwa Institute of Research.

“Competition will increase and this will put some pressure on Singapore Air,” said Hong Kong-based Lau, who has an ‘outperform’ rating on Singapore Air. “There will always be people who will want the cheapest fares.”

Jetstar offers one-way flights to Melbourne from S$428 ($327), including taxes and surcharges, it said in its e-mail. The carrier’s passengers have to pay an extra S$20 if they want to take check-in baggage, according to its website.

Singapore Air is running a promotion on its website offering return flights to Melbourne from S$818, including baggage, taxes and surcharges. Passengers buying these tickets have to travel this month and return in late January.

Singapore Air, which operates 21 weekly return flights between the city-state and Melbourne, welcomes and advocates competition, Nicholas Ionides, a spokesman, said in an e-mail reply to Bloomberg questions.

Budget Long-Haul

Jetstar and AirAsia X Sdn. are adding budget long-haul services in Asia as rising wages stoke travel. The move is a break from the traditional low-cost model, pursued by Southwest Airlines Co. and Ryanair Holdings Plc, which focuses only on short-haul flights of less than five hours.

Jetstar will add more long-haul routes once it gets two additional A330-200s in the second half of next year, it said in the e-mail, without naming the destinations. AirAsia X, partly owned by AirAsia Bhd. and Richard Branson’s Virgin Group Ltd., plans to about triple its fleet over the next six years. The carrier flies to London, Australia and Japan from its Kuala Lumpur hub.

AirAsia, Tiger Air

Budget carriers including Jetstar, AirAsia Bhd. and Singapore Air affiliate Tiger Airways Holdings Ltd. are winning market share in Asia as they add capacity. Such carriers accounted for about 22 percent of passengers in the first 10 months of the year at Singapore’s Changi airport, according to operator Changi Airport Group. That compares with 12 percent in 2008 and 8 percent in 2006, according to airport data.

“Asia-Pacific’s low-cost carriers are continuing to grow and take share away,” Derek Sadubin, chief operating officer at Centre for Asia-Pacific Aviation, said in a Bloomberg TV interview. “That’s really causing the incumbent or full-service airlines to really consider their positioning.”

All Nippon Airways Co., Japan’s largest listed carrier, is working on plans to form a budget unit with a Hong Kong investor, it said in September. Thai Airways International Pcl is teaming up with Tiger Air to form a budget carrier in Bangkok.

AirAsia Bhd., Southeast Asia’s largest discount carrier, said last month third-quarter net income more than doubled as passenger traffic rebounded with the region’s economy. Tiger Air posted a profit in the three months ended in September after it flew 25 percent more passengers than a year earlier.

Rising travel and economic growth may help Asia-Pacific airlines post combined profits of $7.7 billion this year, the highest tally for any region, according to the International Air Transport Association. The region is home to more than half the world’s population.
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