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Old November 13th, 2007, 08:16 AM   #761
haze
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November 12, 2007 19:25 PM

KLIA First To Get Airport Service Quality Assured Certificate


KUALA LUMPUR, Nov 12 (Bernama) -- Kuala Lumpur International Airport (KLIA) has become the first airport in the world to receive the Airport Service Quality (ASQ) Assured certificate from Airports Council International (ACI), the world airports governing body.

ASQ is the premier benchmarking tool for airports wishing to measure and commit to improving customer service, ACI said in a statement released here today.

It added that KLIA was the first to be presented the certificate following a successful audit of its airport passenger service quality management system.

"We are confident that customer service remains a high priority for airports and are encouraged that over 100 airports, including some of the world's busiest, are already part of the ASQ programme," said ACI director-general Robert J. Aaronson.

"This certification complements our achievement in obtaining the World's Best Airport award from ACI early this year," said Malaysia Airports Holdings Bhd's managing director Datuk Seri Bashir Ahmad.

"By being the first airport to receive this certificate, KLIA will set the standard and be a model to all airports worldwide," he said.

-- BERNAMA
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Old November 15th, 2007, 02:31 PM   #762
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Old November 16th, 2007, 06:52 PM   #763
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Old November 30th, 2007, 07:47 AM   #764
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Malaysia finalising plans for new low-cost terminal: report

1 hour ago

KUALA LUMPUR (AFP) — Malaysia is finalising plans to build a permanent low-cost carrier terminal, replacing a temporary facility opened last year which budget airline AirAsia has rapidly outgrown, a report said Friday.

The no-frills terminal, a warehouse-style structure 10 minutes drive from Kuala Lumpur International Airport, has drawn complaints about overcrowding and a lack of facilities ever since it opened in March 2006.

Malaysia's airport operator said it had been designed to cope with 10 million passengers a year but the huge expansion of its main user, AirAsia, meant it had been overwhelmed.

Malaysia Airports Holdings managing director Bashir Ahmad told the New Straits Times that the operator was planning to build a new terminal able to handle 30 million passengers.

"We have identified the site which we believe will be ideal for low-cost operations and will also provide a link to the Express Rail Link," he said, referring to the airport train which goes to downtown Kuala Lumpur.

"We are in final discussions with the government to put these plans into effect," he added.

In the meantime, an expansion of the existing low-cost terminal is scheduled to begin early next year, to provide more space for food and retail outlets, and to accommodate wide-bodied planes, he said.

Bashir said the current site -- far from the rail link and the main international airport -- was chosen because it already had an apron to service aircraft, allowing the terminal to be completed in nine months.

"We meant it to be temporary because we knew that if low-cost travel continued to grow, we would need a new site and bigger facility," he told the daily.

Since then AirAsia has taken over domestic flights from troubled national carrier Malaysia Airlines, and expanded into long-haul routes with sister carrier AirAsia X.

AirAsia is also pushing to be allowed to use Kuala Lumpur's original Subang Airport, which lies closer to the city.
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Old November 30th, 2007, 02:14 PM   #765
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Question: Why are there 2 tracks to the satellite building from the MTB, or rather, two platforms?
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Old November 30th, 2007, 02:43 PM   #766
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Major expansion plans for LCCT

Malaysia Airports Holdings Bhd managing director Datuk Seri Bashir Ahmad responds to several issues that were raised on the Low-Cost Carrier Terminal (LCCT), including congestion and suitability of its site.
Q: Why was the LCCT built?

A: AirAsia moved to the Kuala Lumpur International Airport (KLIA) in mid-2002 and began to expand its operations and needed more space at the main terminal for check-in counters and departure gates.

Based on AirAsia's model, KLIA did not want to use the aerobridges, the baggage or the check-in systems. Also AirAsia needed to have power-in, power-out apron operations. As long as Air Asia remained at the main terminal, its growth would have been hindered.

To enable them to grow, the best solution was to provide them a separate facility to meet their operational requirements which would then enable them to have greater operational efficiency. So we decided to look for a place to build a separate facility for low-cost airlines. We managed to identify seven sites where the facility could be built.
Q: What was the basis of your choice of the present site?

A: We needed a site where we could build a terminal for 10 million passengers with an apron to position 20 aircraft at one time. The present site was chosen because a ready-made apron was already in place and the land was flat and this allowed for the LCCT to be built quickly. It was completed within nine months.

Q: Was the distance from the main terminal and transport arrangements taken into account?

A: Yes, they were. After discussions between AirAsia and the Ministry of Transport, it was agreed that the present site met the immediate requirements for a temporary site.

Q: Why temporary?

A: We meant it to be temporary because we knew that if low-cost travel continued to grow, we would need a new site and bigger facility and had identified possible locations. These locations could not be used for this immediate purpose as they would require a lot of earthworks.

Q: What problems cropped up during the design stage?

A: We had to design a terminal to suit the existing apron. Normally it is the other way around. That is why we have an I-shaped terminal. However, even the design of the terminal was after discussion with AirAsia.

There were some differing views. For example, we wanted the terminal to be air-conditioned and they didn't. We also did not agree to their design of the baggage system but we managed to resolve the issues.

Q: Why is the LCCT congested?

A: The terminal is designed to handle 10 million passengers per year and to be expanded to 15 million passengers in 2012 based on AirAsia's original forecast.

However, three events changed this. Firstly, AirAsia managed to secure more international rights than originally expected. Secondly, AirAsia was given more domestic routes. And thirdly, AirAsia expanded its business model to include long-haul operations which they were quite adamant would not be their plan when the terminal was designed.

Based on AirAsia's business model, the terminal and apron were designed for a narrow-bodied aircraft fleet. Nevertheless, we recognise the expansion of their business model and are prepared to accommodate this expansion. Malaysia Airports is managing the terminal and it is also meant for other low-cost carriers.

Q: How are you going to overcome the congestion?

A: There was a suggestion that AirAsia should use the main terminal for its wide-bodied, long-haul operations. However, this was not suitable for AirAsia as they wanted to have a quick transfer for their passengers. Although we felt this may create congestion, we acceded to their request to operate from the LCCT.

Q: Have you done any upgrading?

A: We have been continually carrying out improvements such as walkways, additional seats and even a food court which will be opened shortly.

When the terminal was designed, we had to ensure there was sufficient space for the movement of passengers so there was less space for retail and food outlets. In the proposed expansion of the airport, we hope to address this issue.

In the meantime, we are looking at AirAsia's request to have food carts in the terminal. Our expansion plans include almost doubling the operating space.

We hope to start construction early next year. We are looking at various options to meet their wide-bodied operations. We will have more meetings to finalise the design for the expansion. Work is expected to take about 12 months as we will be carrying out renovations on an operating terminal.

Q: What about a permanent terminal?

A: We have identified the site which we believe will be ideal for low-cost operations and will also provide a link to the Express Rail Link (ERL). It will also not conflict with the original masterplan for the airport. We are in final discussions with the government to put these plans into effect. We are also looking at a facility that can handle 30 million passengers.

Q: What do you think of AirAsia's growth?

A: I think they have done extremely well to have grown so much within such a short time.
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Old December 6th, 2007, 10:11 PM   #767
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MAHB to increase retail space
07 Dec 2007 12:08 AM

SEPANG: Malaysia Airports Holding Bhd (MAHB) plans to impose higher rental rates and increase retail space within airport premises towards boosting its revenue.

MAHB managing director and chief executive officer Datuk Seri Bashir Ahmad said the company was also planning to improve airport services and expand the retail business in KLIA.

Speaking to reporters after the opening of CIMB Bank and CIMB Islamic Bank full-service branch at KLIA here yesterday, he said MAHB was planning a 50% expansion of the retail space at KLIA. The work is expected to start in January.

The airport operator said it expected an increase of between 5% and 6% in the number of passengers to between 27.5 million and 27.7 million travelers next year from its current 26.2 million.
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Old December 8th, 2007, 03:33 PM   #768
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Two more S'pore airlines to fly to KL
2007/12/08

SINGAPORE: Singapore has awarded the country's two low-cost carriers, Jetstar Asia and Tiger Airways, the rights to operate a daily service to Kuala Lumpur from Feb 1.
Singapore's Transport Ministry said in a statement the decision was made by the Singapore Air Traffic Rights Committee, the authority responsible for allocating air rights to Singapore carriers.

It was agreed at the recent round of air services consultations between Singapore and Malaysia, that low-cost carriers from both countries would be allowed to operate four daily services on the sector.

The low-cost air service is in addition to the daily shuttle flights being operated jointly by the national carriers of both countries, Singapore Airlines and Malaysia Airlines. -- Bernama
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Old December 9th, 2007, 11:39 AM   #769
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by Nishant.gupta

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Old December 12th, 2007, 05:45 PM   #770
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Any updates on KLIA retail optimization project next year? what bout the Jungle Broadwalk?
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Old December 14th, 2007, 06:12 PM   #771
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Source:http://www.malaysianwings.com/forum/...7&st=0&start=0

The KLIA Latest Masterplan showed in recent LIMA07

Pics by Naim



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Old December 15th, 2007, 06:57 AM   #772
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can anyone elaborate on the new masterplan?
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Old December 16th, 2007, 10:35 AM   #773
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Now when are works to commence on the 1st phase of this masterplan...?
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Old December 16th, 2007, 05:51 PM   #774
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Quote:
Originally Posted by EK413 View Post
Now when are works to commence on the 1st phase of this masterplan...?
Do you know what you are asking or not??? ...find out some facts before asking those silly question...first phase was opened in year 1998 (read http://en.wikipedia.org/wiki/Kuala_L...tional_Airport)



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by gdoupas

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by Komshiki

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Old December 17th, 2007, 10:38 AM   #775
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KLIA & Sepang F1 circuit
By M Radzi of Airliners.net

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Old December 17th, 2007, 10:55 AM   #776
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KL in the list as southern Europe hub
Monday December 17, 2007
Stories By Yeow Pooi Ling



Owen Johnstone-Donnet (left) and Simon Westaway

Kuala Lumpur, together with Ho Chi Minh City, Singapore, Hong Kong and Bangkok, are being considered by Jetstar to be the hub to fly to southern Europe, according to general manager of corporate relations Simon Westaway.

The planned two-stage flying to Southern Europe is expected to take off from mid-2009 with Athens and Rome as the two likely destinations.

Jetstar is also interested to fly to Munich, Germany later. Westaway said the review would evaluate airport cost, traffic rights, range of aircraft available and human resources.

The low-fare airline started its long-haul flights at the end of last year and so far, have carried more than one million passengers over eight destinations - Kuala Lumpur, Honolulu, Osaka, Nagoya, Ho Chi Minh, Bangkok, Phuket and Bali.

He said besides the opportunity to increase the frequency of current flights, Jetstar was exploring opportunities to fly to Taiwan and South Korea.

Currently, only the Sydney-Osaka route has daily flights. Jetstar flies three times weekly from Sydney to Kuala Lumpur since its inaugural flight in September.

Without revealing the seat factor, Westaway said Jetstar's performance on the Sydney-Kuala Lumpur route “is currently meeting our expectations.”

The budget airline does not rule out future growth into Kuala Lumpur from other Australian cities.

“There is potential however for further international growth for our operations into Kuala Lumpur over the medium to longer term,” he added.

Jetstar, which is a wholly owned unit of Qantas Airways Ltd, complements its parent by covering leisure destinations while Qantas focuses on prime and business markets.

Last month, Qantas confirmed to buy up to 108 narrow-body planes, including 68 A320/321 aircraft and 40 options and purchase rights, to expand Jetstar size fleet.

Also, there is a provisional order of 17 A321s.

The low-fare airline has an existing fleet of 23 A320s and has previously announced an additional nine A320s for the Australian domestic operations to enter service between this month and March 2009.

Jetstar has remained profitable since it commenced operations in 2004. In the first half year, it posted a pre-tax profit of AU$23.3mil including international long-haul start up costs of AU$27mil.
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Old December 21st, 2007, 05:25 AM   #777
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Tiger Airways ready to pounce
By Anna Maria Samsudin Published: 2007/12/20

Quote:
The Malaysia-Singapore air agreement should be further liberalised to include other major destinations in Malaysia, says Tiger's chief executive officer
SINGAPORE'S low-cost carrier, Tiger Airways, is hopeful that Malaysia and Singapore will further liberalise air services between the two countries to include other cities in Malaysia.

Malaysia and Singapore will open the lucrative Singapore-Kuala Lumpur route to budget airlines from February 1 next year.

Chief executive officer Tony Davis said the airline is eyeing Penang, Kota Kinabalu and Kuching, among other cities in Malaysia.





"There are many opportunities to tap into from such a move, contributing to further growth in air travel, tourism and economic activities between the two nations," he told Business Times in a telephone interview from Singapore.

Davis said that based on feedback, consumers are happy with the liberalisation of the Kuala Lumpur-Singapore sector as it will enable them to enjoy lower airfares, and subsequently encourage more people to fly when travelling between the two destinations.

The route, currently dominated by Malaysia Airlines and Singapore Airlines, is among the most expensive routes within a 45-minute flying time in the world.

"For the past three years, we have been waiting for both governments to further liberalise the air services agreement between Malaysia and Singapore. We are pleased with the recent outcome, and so are many other people, as it will mean lower airfares between Kuala Lumpur and Singapore," said Davis.

"However, I feel that the agreement should be further liberalised to include other major destinations in Malaysia," he added.

Davis believes that the issue holding back further liberalisation of the air pact is between the two governments.

"But we have to be pragmatic about this. If Tiger Airways were to operate from other cities in the region, it may be easier for us to obtain landing rights," he said.

The recent development comes ahead of Asean's "Open Sky Policy", which aims to remove air restrictions between the region's capital cities. It is scheduled to take off on January 1 2009, and to fully liberalise access between cities in the region by 2015.

Tiger Airways, a 49 per cent-owned subsidiary of Singapore Airlines, began operations in 2004.

It has a fleet of 12 Airbus A320s, with eight more to be delivered in 2010, to serve its network of 28 routes in Asia-Pacific.

Davis said Tiger Airways will further expand its fleet size in line with its aggressive network expansion plans.

On Tuesday, it exercised an option to buy 20 A320s worth US$1.3 billion (about RM4 billion). Delivery is scheduled for 2016.

In October, the airline signed a contract with airframe maker Airbus for 30 A320s, with 20 more on option. It plans to have 70 planes by 2016 as it expands its Asia-Pacific network.

The airline, which has carried some four million passengers, has pumped in some US$15 million (RM50 million) into its overall business expansion. It has been profitable for the past two quarters.

It has also set up a new joint-venture entity in Australia and is currently in talks on setting up a budget airline in South Korea.

"We are excited about the more liberalised aviation climate in the region. Of course, this will result in more competition, but I feel that it is a good thing. Competition will push airlines to further improve their services and efficiency, and to monitor their competitors closely to compete at the lowest cost," Davis said.

A recent Airbus report indicated that a fully-liberalised air travel market in Asia could generate as many as 1,600 low-cost routes by 2015.

Asia's budget airlines will have a combined fleet of 1,300 single-aisle planes by 2025 compared with 236 currently, Airbus said.

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Old December 22nd, 2007, 05:47 AM   #778
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Quote:
Originally Posted by ntly1 View Post
Do you know what you are asking or not??? ...find out some facts before asking those silly question...first phase was opened in year 1998 (read http://en.wikipedia.org/wiki/Kuala_L...tional_Airport)

Cheers, I will remember that next time you ask a stupid question and fire right back at you....
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Old December 22nd, 2007, 09:43 AM   #779
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December 22, 2007 12:30 PM

IATA Wants An End To Different Passenger Service Charges At KLIA


By Mohd Arshi Mat Daud

KUALA LUMPUR, Dec 22 (Bernama) -- Airlines must not be discriminated through different passenger service charges and should be given the option to operate from airports that they prefer, says International Air Transport Association (IATA) director-general and chief executive officer Giovanni Bisignani.

"You can provide a different level of service but it should be up to the airlines to decide on which airports to use," he said, stressing his disappointment over the substantially different passenger service charges between the low-cost carrier terminal (LCCT) and the main terminal at the Kuala Lumpur International Airport in Sepang.

The charge for international travel at the LCCT was slashed to RM25 last June while at the main terminal, it is RM45.

"The charges should be exactly the same," he told Bernama on the sidelines of IATA's Global Media Day in Geneva last week.

Bisignani reiterated what he had described last October, that the significant difference in passenger service charges between the two terminals are unfair and discriminatory.

The Geneva-based airline body, which represents 240 airlines, cannot accept such a practice, he added.

"We cannot accept that we subsidise a certain kind of low cost airlines with money that we provide," he said.

"We have good relations with the Transport Minister and the chairman of the airports (Malaysia Airports Holdings Bhd).

"We have started discussing and I'm sure we will resolve it in an effective way."

Minister Datuk Seri Chan Kong Choy had said that Malaysia has agreed to further deliberate with IATA on the matter.

-- BERNAMA
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Old December 22nd, 2007, 01:28 PM   #780
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Quote:
Originally Posted by EK413 View Post
Cheers, I will remember that next time you ask a stupid question and fire right back at you....
what's question ??

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