IT and BPO Facilities

[SUV111]

Next Wave Cities’ host new call centers

Twenty five members of the Contact Center Association of the Philippines (CCAP) have already set foot in 16 so-called "Next Wave Cities" in the country, topped by Convergys and TeleTech with its seven sites outside the primary hubs of the Makati and Ortigas central business districts.


CCAP tallied the locations of all its member companies, showing the evident shift away from Metro Manila to outlying cities and provinces. Out of the 96 locations, 43 or around 45 percent are located outside Makati, Pasig, and Mandaluyong.

Among these emerging cities, the top three cities with the most number of CCAP call center locators are Quezon City, with 14 sites; Cebu City, with eight sites; and Bacolod City, with three sites. Those with two CCAP member locators are Muntinlupa, Manila, Baguio, Laguna, and Batangas. Taguig, Pasay, Parañaque, Marikina, Rizal, Cavite, Angeles, and Dumaguete have one each.

Among its 37 members, TeleTech has the most presence with all of its eight sites located outside the Makati and Ortigas CBDs. It is followed by eTelecare with four and Convergys with three.

"This only shows the unrelenting growth of the call center industry. We are proud of the fact that the phenomenon is not isolated in Metro Manila. More and more Filipinos are benefiting from the investment and employment opportunities provided by outsource and in-house contact centers nationwide," says Jojo Uligan, executive director of CCAP

[diehardbisdak]

Cebu Asiatown IT Park update

Originally Posted by Ejames

Asiatown I.T. Park

THE WALK @ AITP

Originally Posted by Ejames

Originally Posted by leylander

IT building beside THE WALK

image hosted on flickr


IT building

image hosted on flickr


MCDO

image hosted on flickr

[Kim_Han2020]

The Home of Convergys in Bacolod City



One SanParq Building

[alliele]

Originally Posted by diehardbisdak

...some IT companies in Cebu do not have offices in the IT Park...one of them is SYKES, becaue they are building their own facility... here's a photo of their soon-to-be-finished facility in Cebu: (pic by @markiiboi)

Originally Posted by slerz

Todays issue of Sun Star
Sykes expands in Cebu

ONE of the country’s major contact centers vowed to “further expand” its operations in Cebu and in the Philippines, as the company inaugurated its own building along F. Cabahug St., Cebu City.

“We will continue to look for ways to grow in Cebu and in the Philippines …and create more jobs,” said Jim Hobby, Sykes Enterprises Inc. global operations senior vice president during the inauguration of the company’s own building yesterday.

President Arroyo came as guest of honor. Mayor Tomas Osmeña and Vice Mayor Michael Rama of Cebu City also came as well as Cebu Gov. Gwendolyn Garcia.

Sykes Asia and Pacific Rim vice president and managing director Mike Hen-derson said the company’s growth in Cebu and in other areas in country has been made possible with the support of the National Government and local government officials concerned.

Henderson said the company’s operations in Cebu “is growing fast” and Sykes “looks forward to expanding the business more.”

“Sykes Cebu will have an identity of its own….The support of the government makes a very big difference,” he said in a short speech during the inauguration.

He recalled that Sykes Cebu began operations with 15 people in 2003 and now has 1,700 seats that help the company provide out-sourced customer contact management solutions and services to clients.

Pioneer

Sykes also has offices in Makati, Pasig and Quezon City. It has over 8,000 contact center seats nationwide.

According to a statement from Sykes, the company was named pioneer call center locator in Cebu in June 2006 by the Cebu Chamber of Commerce and Industry.

The new Sykes building, which is called Synergis IT (information technology) Center, houses the company’s data, telephony and security technology facilities.

Also present during the inauguration were Trade and Industry Secretary Peter Favila, Tourism Secretary Joseph “Ace” Durano, Presidential Management Staff Chief Cerge Remonde, and Reps. Raul del Mar (Cebu City, north), Antonio Cuenco (Cebu City, south), Nerissa Soon-Ruiz (Cebu, 6th district), Ramon Durano VI (Cebu, 5th), Eduardo Gullas (Cebu, 1st). (LAP)

OMG! ang ganda naman ng facility ng Sykes sa Cebu, compared our building here in Quezon avenue, napaka-ordinary.

i'm also surprised kasi ngayon ko lang 'to nakita. and the inauguration already took place last year pa! oh well..

[Blair]

RLC builds 7 BPO sites in provinces



By JAMES A. LOYOLA

Robinsons Land Corporation (RLC), the country’s largest office landlord, is developing seven BPO and call center sites this year to expand its office space inventory and give its clients a stronger presence in the provinces.


RLC president Frederick Go said in an interview that while many of these projects are relatively small compared to their projects in Metro Manila, these provincial office spaces give BPOs a chance to relocate to the region of their choice.

He added that these BPO spaces will be built together with new malls and will have about 5,000 square meters of leasable space costing "just a few hundred million pesos."

RLC disclosed earlier that it is allotting R13.9 billin for capital expenditures for 2008 and 2009 of which 40 percent will be used to build new malls while the rest will be for office and residential developments.

To be developed by RLC’s Office Buildings Division in tandem with its Commercial Centers Division, the seven new projects are adapting the mixed use format, a strategy RLC pioneered when it built the Robinsons Galleria Center.

"We are currently incorporating office spaces intended for BPOs and call center operators in our shopping mall developments, specifically Robinsons Luisita in Tarlac City, Robinsons Cybergate Cebu between Cebu’s Chong Hua Hospital and Fuente Osmena," said Henry Yap, Business Unit General Manager for RLC’s Office Buildings Division.

He added that "Robinsons Cybergate Davao, along J. P. Laurel in the Bajada District, and Robinsons Cybergate Plaza in Mandaluyong City are also under construction and will be ready for occupancy by next year. We are currently accepting lease inquiries for all these properties."

These projects are in addition to two recently completed projects in Robinsons Otis, in Manila and Cybergate Tower 3 in Mandaluyong City – both of which are now ready for occupancy.

BPO and call center firms are rapidly expanding into the provinces due to lower costs of operations, larger manpower pool and lower rate of employee turnover.

In addition, the relatively lower cost of operations in the Philippines have encouraged many firms in the United States and Western Europe to outsource their operations to the Philippines, thereby making these sites even more desirable and lucrative.

"We are also giving these BPOs an opportunity to undertake pioneering efforts in our sites, a move that is very much encouraged and supported by the local government units that hosts our malls and offices buildings," said Yap.

RLC, a leading property developer and landlord of choice, foresees that locators for business process outsourcing and the call center industry in general, are gearing their expansion plans toward key regional urban centers.

"These areas—-Cebu, Davao, Northern Luzon and the Calabarzon areas offer talented and highly skilled human resources sourced from prestigious educational institutions that are highly proficient in English," added Yap.

RLC has built BPOs and call centers in Bacolod, Lipa (Batangas) and Sta. Rosa (Laguna) and Cainta (Rizal). In Metro Manila, in addition to Robinsons Novaliches and two Cybergate Towers within the Forum Robinsons Complex in Mandaluyong City.

RLC is now planning more buildings in the Old Medical City site in Mandaluyong, along Ayala Avenue where a recent joint venture deal was entered into by RLC, Security Land and Taganito Mining Corporation, and in Tacloban where a mall is now under construction.

[icarusrising]

PLDT Ventus Building
Libertad Street
Mandaluyong

[habagatcentral1]

Yan pala ang Ventus Mandaluyong..

Eto ang Ventus Iloilo sa Molo District

[bacolodchamp]

Originally Posted by Kim_Han2020

The Home of Convergys in Bacolod City



One SanParq Building

another pic of Convergy's bacolod courtesy of SUV.

image hosted on flickr

[ritche]

Originally Posted by nicko

Teletech Main Blg

The homey exterior of the Teletech Complex belies its very modern interiors. It has revolving doors and keyless entrance to the work area, as well as automatic urinals, and a host of other automatic features.

[boynegro$]

I think all Teletech facilities has the same features, maybe even more advanced.

[SUV111]

teleperformance Bacolod has swimming pool para sa mga agents nila diba?

[icarusrising]

Convergys
Commonwealth
Quezon City

[icarusrising]

IBM
UP North Science and Technology Park
Quezon city

[ritche]

Originally Posted by boynegro$

I think all Teletech facilities has the same features, maybe even more advanced.

I don't know because when I went to the Main office of Teletech near the Mall of Asia (2 years ago) they don't have revolving doors (yet?). All I noticed there was keyless entry (using cards). I noticed the revolving door of Teletech Dumaguete (much like the ones you see in big buildings in the US and western countries) when I visited the site recently. And I didn't notice any automated urinals there (I didn't go to their CR anyway). Teletech Dumaguete is complete with game and sleeping rooms and other facilities.

[SUV111]

Originally Posted by ritche

I don't know because when I went to the Main office of Teletech near the Mall of Asia (2 years ago) they don't have revolving doors (yet?). All I noticed there was keyless entry (using cards). I noticed the revolving door of Teletech Dumaguete (much like the ones you see in big buildings in the US and western countries) when I visited the site recently. And I didn't notice any automated urinals there (I didn't go to their CR anyway). Teletech Dumaguete is complete with game and sleeping rooms and other facilities.

i think its the same amenities as Bacolod teletech, they have game rooms where you can play play station games, billiard hall, lounges, ktv etc.

[boynegro$]

Originally Posted by SUV111

teleperformance Bacolod has swimming pool para sa mga agents nila diba?

Yes mig, correct me if im wrong, I think its the only call center in Vizmin that has a pool. you can also avail 100 pesos only on spa and whole body massage.

Originally Posted by ritche

I don't know because when I went to the Main office of Teletech near the Mall of Asia (2 years ago) they don't have revolving doors (yet?). All I noticed there was keyless entry (using cards). I noticed the revolving door of Teletech Dumaguete (much like the ones you see in big buildings in the US and western countries) when I visited the site recently. And I didn't notice any automated urinals there (I didn't go to their CR anyway). Teletech Dumaguete is complete with game and sleeping rooms and other facilities.

Maybe Teletech Dumaguete's building is newer compare to their Headquarters in Manila and just for me I dont find the revolving doors hightech.

[boynegro$]

Originally Posted by icarus-rising

Convergys
Commonwealth
Quezon City

neat and huge.

[PINOYmeat]

Originally Posted by boynegro$

....and just for me I dont find the revolving doors hightech.

sooo true! revolving doors... yung ibang buildings dito sa cebu using that revolving door ay pinalitan na nga ng regular doors, yung iba mas advanced sa revolving.. revolving doors are sooooo 70's, automatic na ata ang uso ngayon, yung may sensors.

[SUV111]

exactly...doors used in shang, ayala and airports na may sensor are the ones na ma consider na hightech.

[icarusrising]

Business Technology Incubator
National Science and Technology Park
UP Diliman
Quezon City