daily menu » rate the banner | guess the city | one on oneforums map | privacy policy | DMCA | news magazine | posting guidelines

Go Back   SkyscraperCity > Infrastructure and Mobility Forums > Airports and Aviation

Airports and Aviation » Airports | Photos and Videos



Global Announcement

As a general reminder, please respect others and respect copyrights. Go here to familiarize yourself with our posting policy.


Reply

 
Thread Tools
Old August 19th, 2009, 06:19 PM   #921
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

Groupe Aeroplan quarterly profit falls

Aug 14 (Reuters) - Groupe Aeroplan Inc , which operates Air Canada's frequent flier program, posted a lower quarterly profit on Friday and said it expects a decline in consolidated gross billings for the year.

For the second quarter, Aeroplan earned C$26.7 million, or 13 Canadian cents a share, down from C$31.5 million, or 16 Canadian cents a share, a year earlier.

Aeroplan said lower net earnings reflected reduced margins, driven by higher average cost of rewards per mile redeemed for the quarter as well as higher income tax expense tied to Canadian operations.

Revenue, including gross billings, fell to C$337.8 million from C$357.8 million.

Excluding charges, the loyalty program operator earned C$52.3 million or 26 Canadian cents a share. Analysts were expecting the company to earn 28 Canadian cents a share on revenue of C$357.6 million, according to Reuters Estimates.

Aeroplan said it expects a 2 percent to 4 percent decline in consolidated gross billings for 2009.

"We believe the uncertainty surrounding Air Canada has had an additional impact on our Canadian business, ultimately influencing the average per card spend in our financial partner portfolio, which was also impacted, both by a decline in business travel and the recession," Chief Executive Rupert Duchesne said.

Aeroplan shares closed at C$9.88 Thursday on the Toronto Stock Exchange.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote

Sponsored Links
Old August 20th, 2009, 11:26 PM   #922
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,103
Likes (Received): 7536

I know both Toronto-Pearson and Montreal-Trudeau are hubs to Air Canada but which one is the main base? Air Canada's HQ are in Montreal but is there a «main hub» and a «secondary hub» between the two? Or are they in the same level?

Thanks.
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old August 21st, 2009, 06:18 AM   #923
YU-AMC
Aviation/Travel Nerd
 
YU-AMC's Avatar
 
Join Date: Jan 2008
Location: Whitchurch, Ontario, Canada
Posts: 9,256
Likes (Received): 1041

I think HQ tower is in Montreal. Now considering that YYZ gets 30M pax + /year and YUL just around 10M, I think the hub is in Toronto/YYZ T1. Toronto offer SYD and pacific airlinks, not sure if Montreal offers any of that market. Also Vancouver is way ahead of Montreal and it dominates Pacific airlinks. MY 0.02c
YU-AMC está en línea ahora   Reply With Quote
Old August 21st, 2009, 08:51 PM   #924
bluemeansgo
Registered User
 
bluemeansgo's Avatar
 
Join Date: Oct 2008
Posts: 451
Likes (Received): 124

Yeah. HQ happens to be in Montréal, but the main hub is definitely YYZ (Toronto)
bluemeansgo no está en línea   Reply With Quote
Old August 21st, 2009, 10:32 PM   #925
Teach
Registered User
 
Join Date: Apr 2009
Posts: 362
Likes (Received): 19

Announced yesterday: in June 2010 Air Canada will start daily Montreal - Brussels flights, operated by Boeing 767-300ER.
Teach no está en línea   Reply With Quote
Old August 22nd, 2009, 05:22 AM   #926
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,103
Likes (Received): 7536

Quote:
Originally Posted by bluemeansgo View Post
Yeah. HQ happens to be in Montréal, but the main hub is definitely YYZ (Toronto)
Yeah, thanks, I had always thought so. I just found it strange, because most airlines are headquartered in the city where the main hub is located.
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old August 22nd, 2009, 07:12 AM   #927
YU-AMC
Aviation/Travel Nerd
 
YU-AMC's Avatar
 
Join Date: Jan 2008
Location: Whitchurch, Ontario, Canada
Posts: 9,256
Likes (Received): 1041

^The politics.
YU-AMC está en línea ahora   Reply With Quote
Old August 22nd, 2009, 07:18 PM   #928
canuckbanana
Registered User
 
canuckbanana's Avatar
 
Join Date: Dec 2003
Location: Toronto/London, UK
Posts: 137
Likes (Received): 0

IIRC, Canadian Airlines had a similar situation whereby HQ was in Calgary but Toronto acted as the major hub. Also (I could be completely wrong about this) I heard AC was not allowed to move its HQ as one of the conditions of taking over CP. Not that I am implying AC ever wanted to move.

AC is an airline after all and I think execs could get to YYZ or any other hub in Canada easily enough.
__________________
It's a big world. Go out and explore it.
canuckbanana no está en línea   Reply With Quote
Old August 25th, 2009, 08:30 AM   #929
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

WestJet orders 14 more Boeing Next-Generation 737s
24 August 2009

SEATTLE (AP) - Canadian airline WestJet has ordered 14 more Boeing Next-Generation 737-700s, bringing to 54 the number of additional Next-Generation 737s scheduled for delivery, Boeing said Monday.

WestJet flies an all-Boeing fleet of 81 Next-Generation 737s.

Boeing said it has more than 2,100 unfilled orders for the Next-Generation 737 valued at more than $158 billion.

Shares of Boeing rose $1.21, or 2.6 percent, to $47.08 in afternoon trading.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old August 29th, 2009, 05:44 PM   #930
Go Ahead Eagles
Registered User
 
Go Ahead Eagles's Avatar
 
Join Date: Nov 2007
Location: Deventer
Posts: 4,071
Likes (Received): 1172

Air Canada adds Barcelona, Athens to seasonal routes

Brent Jang

From Saturday's Globe and Mail


Air Canada will be adding Athens and Barcelona to its route map for non-stop seasonal service next year, the latest in a series of moves to selectively deploy aircraft. Athens and Barcelona are key ports of call, serving as jump-off points to other sites in Greece and Spain, said Ben Smith, Air Canada's chief commercial officer. He said Air Canada will be offering 220 economy seats on Boeing 767 aircraft, with another 24 "enhanced" seats at the front of the cabin available at attractive price points for leisure travellers seeking more legroom. The service will run from June 3 to Oct. 18, with flights departing from Montreal and Toronto. Mr. Smith said Air Canada is keeping three older Boeing 767s longer than anticipated, deploying them in various leisure markets. The carrier is keen to strengthen ties with cruise lines and other vacation partners, he added.

http://www.theglobeandmail.com/repor...rticle1269365/
__________________
“It is better to be hated for what you are than to be loved for what you are not.”
CRK,318,319,320,321,332,333,388,732,734,737,738,739,77E,763,773, 77W, 744.
Go Ahead Eagles no está en línea   Reply With Quote
Old September 4th, 2009, 06:09 AM   #931
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

WestJet loads, traffic fall in August

OTTAWA, Sept 3 (Reuters) - Canada's No. 2 airline, WestJet Airlines Ltd , said on Thursday that its load factor and traffic statistics weakened in August as the "deep recession" continued to squeeze demand for air travel.

The discount carrier said its load factor, or the percentage of available seats filled with paying passengers, fell to 84.5 percent in August from 88.4 percent in the same month last year.

Traffic, as measured in revenue passenger miles, dropped 4.7 percent to 1.32 billion, as total capacity, measured in available seat miles, declined 0.4 percent to 1.57 billion.

"While we are encouraged by the talk of an economic upturn, and are not seeing further declines in demand, we remain cautious about a recovery," WestJet Chief Executive Sean Durfy said in a statement.

"WestJet's third-quarter revenue per available seat mile is tracking to an anticipated decline of 16 to 18 percent compared to the third quarter of 2008."

CIBC World Markets analyst Chris Murray said the 4.7 percent traffic decline bettered his estimate of a 6.6 percent fall and the 84.5 percent load factor surpassed his expectation of 82.9 percent. Capacity cuts matched his forecast.

"August 2008 was an exceptionally strong month to have to compare against and we remain cautiously optimistic given recent economic data points that travel demand is beginning to firm, which should lead to higher earnings into 2010," he wrote in a note.

Westjet shares fell 1.6 percent, or 19 Canadian cents, to C$11.70 on the Toronto Stock Exchange on Thursday morning. So far this year, the stock has lost about 14 percent of its value. ($1=$1.11 Canadian)
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old September 7th, 2009, 01:17 PM   #932
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

Air Canada shares climb after record traffic data

OTTAWA, Sept 4 (Reuters) - Air Canada shares jumped more than 3.5 percent on Friday, one day after the country's biggest airline announced a record load factor and stable traffic statistics for August.

The airline said it flew with fewer empty seats as it cut capacity, reporting a record load factor of 86.8 percent, up from 84.4 percent in the same month last year.

Load factor, the percentage of available seats occupied by paying passengers, includes data from Air Canada's regional affiliate Jazz Air .

Montreal-based Air Canada's stock rose 6 Canadian cents to C$1.75 on Friday, and class B shares jumped 7.3 percent, or 12 Canadian cents, to C$1.76 on the Toronto Stock Exchange.

The carrier also said that system traffic declined 0.9 percent in August on a capacity reduction of 3.6 percent.

"These record load factor results, for the second consecutive month, combined with stable system traffic year-over-year, reflect not only our ongoing disciplined approach to capacity management, but also the strong response from our customers and travel trade partners," Ben Smith, Air Canada's Chief Commercial Officer, said in a statement.

Some analysts said the traffic statistics from Air Canada and rival WestJet Airlines on Thursday suggest that air travel demand has reached the bottom.

WestJet shares gained 11 Canadian cents to C$11.92 on Friday. ($1=$1.08 Canadian)
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old September 10th, 2009, 01:14 PM   #933
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

WestJet to raise $172 million
The Canadian Press
10 September 2009

CALGARY -- WestJet Airlines Ltd. said it plans to raise up to $172.5 million in a share issue for aircraft financing and other capital spending.

Canada's second-largest airline said it has signed a deal with a syndicate of underwriters led by CIBC to sell 13.4 million common and variable voting shares at $11.20 per share to raise $150 million.

The underwritershave also been granted an over-allotment option for an additional two million shares that if fully exercised would bring the financing to $172.5 million.

WestJet revised its aircraft delivery schedule lst month to slow the addition of new aircraft to its fleet.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old September 14th, 2009, 12:55 PM   #934
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

Oh United States! Air Canada cries foul over US position on sports team charter flights
11 September 2009

ATLANTA (AP) - Air Canada says the United States' insistence that the carrier cancel all of its season-long sports charter flights would wreak havoc on the upcoming professional hockey and basketball seasons if it is upheld.

Teams could have difficulty playing back-to-back games in the U.S. if they are forced to return to their home country between each game.

"The urgency of this matter cannot be minimized," Air Canada said in court papers.

The National Hockey League's regular season starts Oct. 1. Six of the 30 NHL teams are based in Canada. The NBA regular season starts in late October.

A hearing in the case is currently scheduled for Monday.

The airline, which flies numerous sports teams between points in Canada and the U.S., seeks in a federal lawsuit filed in Washington on Wednesday to prevent Secretary of Transportation Ray LaHood from enforcing his department's decision.

The agency claims that the sports charters violate U.S. law because they last for an entire season and sometimes involve travel between U.S. cities rather than solely between one point in Canada and one point in the U.S.

The U.S. prohibits carriage of passengers or cargo for compensation or hire by a foreign airline solely between points in the U.S.

But Air Canada asserts in its lawsuit that the ban does not apply to the carriage of stopover traffic since stopovers, by definition, include an international segment. For example, the airline said, the Toronto Maple Leafs may have games scheduled in Toronto, then Anaheim, Calif., then Dallas, and then back in Toronto.

"The charter would therefore have to move the team and coaches from California to Texas without an intervening stop in Canada," Air Canada said. "But because the entire charter contract and the season-long itinerary is treated as a single journey with stopovers for purposes of the permit," there would be no violation.

Air Canada said in court papers that there was never any problem voiced about their charter flights until U.S. carriers complained. A DOT spokesman declined to comment on the lawsuit Friday. A spokesman for the Air Transport Association, a trade group that represents U.S. airlines, said he had no additional comment beyond a 2008 letter from the ATA and several other groups to the DOT that asserted that Air Canada's charter flights that operate between U.S. cities should be deemed unlawful.

Air Canada said it has a foreign air carrier permit issued by the U.S. that allows it to operate both scheduled and charter air service between any point or points in Canada and any point or points in the U.S. The carrier has a unit called Jetz that provides business-class level charter service.

Jetz offers season-long charters for sports teams whose schedules require play in the U.S. and Canada. Initially, Jetz' clients were Canada-based hockey teams, but it has since expanded its offering to U.S. teams in both hockey and basketball. Air Canada said that's when opposition started.

"That pushback was plainly driven by domestic airline competitors who did not want to see their business impacted by Jetz," Air Canada said in its lawsuit.

Air Canada said it was told last month by the DOT that it must cancel all of its season-long sports charters regardless of the point of origin.

"We believe that such an operation would place Air Canada in violation of U.S. law," the DOT said in a recent letter to Air Canada cited in the lawsuit.

The DOT's position on the charter flights has already had ramifications in baseball. Canada responded by enforcing the rule on its side of the border.

The Toronto Blue Jays recently changed the destination of one flight in one of their final road trips of the season to comply.

The Blue Jays fly with Miami Air International, a Florida company that also provides charter service to five U.S.-based NHL teams, including the Stanley Cup champion Pittsburgh Penguins.

Unable to use an American carrier for a domestic flight in Canada, the Blue Jays changed their destination to Detroit and were granted approval.

The standoff could also affect NHL teams based in the U.S.

The Dallas Stars are wondering if the standoff will affect road trips to Canada on the club's plane.

"We used to fly from Edmonton to Vancouver no problem," said Stars spokesman Rob Scichili. "Now we're looking at all our options, and we hope the issue is resolved before the start of the regular season."

------

AP Airlines Writer David Koenig in Dallas contributed to this report.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old November 4th, 2009, 05:50 PM   #935
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

WestJet 3Q Net Dn 46%
Lower Fuel Costs Partly Offset Rev Drop

4 November 2009
DOW JONES NEWSWIRES

Kicking off the third-quarter reporting season for Canada's airlines, WestJet Airlines Ltd. (WJA.T) posted a 46% drop in earnings but said relief from significantly lower fuel costs helped offset a drop in revenue.

The Calgary-based low-cost air carrier earned C$31.4 million or 24 Canadian cents a share, down from C$57.9 million or 45 Canadian cents a year earlier. Analysts had been expecting earnings of 28 Canadian cents.

Revenue fell 16% to C$600.6 million, just below the Thomson Reuters mean estimate of C$604 million. Aircraft fuel expenses fell to C$151 million from C$245 million a year earlier.

BMO Capital Markets was forecasting earnings would be much lower than a year earlier, with a sharp drop in yields and a lower load factor more than offsetting lower fuel prices. Airlines continue to feel the effects of the downturn in the economy and sharp decline in demand for air travel.

As reported, third-quarter load factor was 79.7% versus 81.4%. Traffic fell 3.2% and capacity was down 1.1%.

Revenue per available seat mile, or RASM, was down 15.5% from a year earlier. It had been projecting third-quarter RASM declines to be similar to the 15.4% drop it reported in the second quarter.

WestJet is projecting capacity for the fourth quarter will be up 2-3%, with new capacity being deployed into its transborder and international markets.

It said challenges encountered leading up to the end of the third quarter "are creating a lot of uncertainty around the remainder of 2009 and into 2010."

National Bank Financial is forecasting the current environment will persist for Canadian airlines for most of the rest of 2009 and probably into the first half of 2010, noting the airline industry usually lags economic improvement by six or more months.

"While we are seeing more signs of an economic recovery, we believe the airline industry may still remain under pressure given concerns over the potential re-emergence of the H1N1 influenza virus and general demand weakness," National Bank said in a recent report.

Separately, Wesjet reported a load factor of 77.3% for October, up 1.5% from a year earlier. October traffic improved 0.3%, while capacity was down 1.8%.

In Toronto Tuesday, WestJet closed at C$11.09, down 0.1%.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old November 7th, 2009, 07:40 AM   #936
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old November 10th, 2009, 07:34 PM   #937
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

Air Canada service to Iqaluit an uphill fight
10 November 2009
The Toronto Star

Iqaluit: the true north, strong and although not yet free, at least a bit more accessible.

Air Canada announced on Monday it will begin daily flights to the frigid capital of the territory of Nunavut, from both Ottawa and Montreal, beginning on March 28, 2010. It's the first time Air Canada will fly the journey, though a since-merged subsidiary once also made the trip.

The airline said it expects to attract the steady flow of government and business travellers that form the core customer base for the expensive, 2,090 km trip. An Air Canada spokesperson said the airline hopes to plug Iqaluit into its global network, to take advantage of both domestic and international interest in the north's stark beauty.

Two airlines already make the daily trip: FirstAir and Canadian North.

Robert Kokonis, who heads the Toronto-based airline and travel consultancy AirTrav Inc., said Iqaluit's natural resources made it the "capital of the 'new north'" and has a steady, profitable passenger base. He noted that Air Canada will have business-class seats on the 75-seat Bombardier CRJ 705, unlike the other airlines, but wondered whether the move made sense.

"I don't think there's enough space for three carriers flying daily to the north," Kokonis said. "Air Canada's got a bit of an uphill fight, but they have a great product."

Almost any flight to Iqaliut will cost between $1,400 and $1,700, more than the price of most flights to China, and beyond the reach of all but the most dedicated tourists, bureaucrats on expense accounts, and mining consultants.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old December 2nd, 2009, 04:29 PM   #938
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

Reservation overhaul leaves customers up in the air
2 December 2009
The Toronto Star

WestJet is known for low fares and high service standards. But a reputation that took 13 years to build is losing altitude after the airline upgraded its reservation system in mid-October.

"It's an absolutely enormous project because it means replacing the entire IT platform upon which almost the entire airline rests," said spokesman Robert Palmer.

"And no matter how much you train (we trained for 150,000 hours), you are still going to encounter some problems in the live environment that simply did not appear in the test environment."

The unexpected problem? More than 500,000 bookings made before Oct. 16, the changeover date, are not recognized by the online system.

"We discovered that these old bookings did not perform the same way in the new system - they took longer to open, change, cancel and manage in general," Palmer explained.

"Obviously, this is increasing our call centre volumes and wait times."

Six weeks after the upgrade, disgruntled customers are still posting messages at WestJet's Facebook page.

"Maybe it's time to change management. When you're on hold three days, a total of one hour and 37 minutes, just to ask a simple question, it's ridiculous," Robert Wheeler said on Monday.

"I'm sick of hearing all these, 'it's the system' excuses. WestJet is a customer service provider and has been failing miserably at providing that service lately," said Dustin Chappell the same day.

I, too, have received complaints about long wait times.

Charles Troster couldn't confirm his booking online and was told that call wait times would exceed 60 minutes. He finally got a new confirmation code after writing on WestJet's Facebook wall.

The company has a lot at stake. Fast and friendly service is its defining feature, which it uses to distinguish itself from others.

"When people tell us we dropped our service to the level of other airlines, it's a dagger to our heart," Palmer said.

"We apologize profusely in person, in emails and on the website, every chance we get."

WestJet had to upgrade since its current technology was not supported after this month. Picking a transition time after Thanksgiving and long before the Christmas rush seemed smart.

Not so smart, as it turned out, since the system snafu has torpedoed WestJet's growth plans.

Until calls get back to normal, its planned frequent flyer program and co-branded credit card - the RBC WestJet MasterCard - are on hold.

Also on hold are code-sharing plans with Southwest, KLM and British Airways. (This practice allows one airline to sell flights bearing its name on aircraft operated by another airline.)

WestJet is working closely with Sabre Holdings Corp., its technology supplier, to fix the problems. It is hoping that a new computer patch, due to arrive this week, will do the trick.

Sabre has shifted 200 call-centre agents at Travelocity, an online booking website it owns, to handle WestJet reservations.

"We're pretty much back to normal with new bookings," said Palmer, adding that WestJet's call centre now works exclusively on existing bookings.

Customers can try calling from midnight to 6 a.m. to avoid the peak times, he suggests.

Meanwhile, the 200,000 passengers flying on the weekend after the upgrade will get discounts on future travel - as will others who suffered an impact, such as not having credit cards recognized by the new system.

The lesson for other companies? If you build a reputation for service excellence, you must react quickly to mistakes.

Customers will go elsewhere if they feel their time is wasted and their loyalty betrayed.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old December 2nd, 2009, 04:31 PM   #939
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

Air Canada defends refuelling decision, calls it unusual
2 December 2009
Winnipeg Free Press

OTTAWA -- The decision to refuel a Winnipeg-bound plane with an engine still running was a highly unusual event that has never happened before or since, Air Canada said Tuesday.

However, at least one passenger who was on board says her confidence in airline safety has been shaken after learning the plane may have violated two serious safety rules, including taking off without de-icing when there were reports of ice on the wings.

Ann Griffin, returning to Winnipeg from a business trip on the Oct. 9 flight, said the airline didn't tell passengers there was any issue with refueling with the engines still on. She only found out it was not allowed by federal safety rules in media reports this week. "We were just kind of left in the dark."

AC flight 271 from Toronto to Winnipeg was diverted to Grand Forks after another plane skidded off the only open runway in Winnipeg in the middle of a snowstorm. The plane had circled the city for more than an hour before it ran low on fuel and the decision was made to fly to North Dakota.

Once on the ground there, it was discovered U.S. customs officials were unavailable, so passengers could not get off the plane. There was also no power at the airport, which meant the Airbus couldn't restart its engines.

The airline had to make a decision whether to turn the engines off and force passengers and crew to remain aboard overnight until the airport reopened in the morning, or to refuel with the engines still on, which breaks Canadian federal aviation regulations.

"It was a dilemma, the choice was either to refuel in this manner or risk leaving passengers on an unheated, dark aircraft with no power for an indeterminate period," Air Canada spokesman Peter Fitzpatrick said Tuesday.

While the government's regulations prohibit refueling with active engines, the plane's manufacturer says it is perfectly safe to do so.

Fitzpatrick emphasized only one engine was left running during the refuelling, and it was on the opposite side of the plane from the fuel port.

Fitzpatrick said this is the only time Air Canada has ever followed manufacturer specifications instead of federal regulations.

A pilot on board the flight as a passenger also complained to Transport Canada about the incident, alleging the plane took off from Grand Forks with ice on its wings, which Air Canada denied.

The incident was cited Monday at a House of Commons committee hearing on airline safety as an example of the country's new safety system run amok. The Canadian Federal Pilots Association called for a public inquiry into the Safety Management Systems implemented with the large airlines in 2005 and scheduled to be phased in for smaller airlines and charter companies in the next two years. The system puts the onus on safety inspections by the airlines themselves, leaving Transport Canada to assess each airline's safety records rather than actually conducting spot checks and audits.

CFPA national chair Daniel Slunder said in a statement Tuesday that the incident aboard flight 271 shows how SMS lets an airline break the rules knowing there are no real consequences.

Griffin said she is concerned an airline can make its own decisions about whether to violate safety regulations. "I do a lot of travelling with my job and I'm not too crazy about this."

-- With files from Canwest News Service
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote
Old December 3rd, 2009, 11:37 AM   #940
hkskyline
Hong Kong
 
hkskyline's Avatar
 
Join Date: Sep 2002
Posts: 86,960
Likes (Received): 18220

Air Canada voted best airline in Canada and North America
2 December 2009
Canwest News Service

MONTREAL - Air Canada said Wednesday it has been voted "Best Airline in Canada and in North America" by readers of the prestigious Global Traveler magazine.

The award was based on responses from more than 25,000 readers who are premium travellers averaging 12 round-trip flights annually, with 96 per cent in first or business class.

"These customers are in the best position to compare Air Canada's products and services with those of its peers," said Ben Smith, the airline's executive vice-president and chief commercial officer.

"They clearly appreciate our onboard facilities, the refurbished hub in Toronto and our modern fleet."

He said the award is also "a testament to Air Canada's employees and their hard work and dedication to offering superior products."

Air Canada flies new Boeing 777s' and Embraer aircraft on its international routes, offering top-level seating, personal entertainment systems and many other amenities, including lie-flat beds.

Its scheduled and charter flights transport passengers and cargo to more than 170 destinations on five continents. It is a founding member of the Star Alliance network of international airlines.
__________________
Hong Kong Photo Gallery - Click Here for the Hong Kong Galleries

World Photo Gallery - | St. Petersburg, Russia | Pyongyang | Tokyo | Istanbul | Dubai | Shanghai | Mumbai | Bangkok | Sydney

New York, London, Prague, Iceland, Rocky Mountains, Angkor Wat, Sri Lanka, Poland, Myanmar, and much more!
hkskyline no está en línea   Reply With Quote


Reply

Tags
air canada, canada, north american airlines, star alliance

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Related topics on SkyscraperCity


All times are GMT +2. The time now is 02:21 PM.


Powered by vBulletin® Version 3.8.11 Beta 4
Copyright ©2000 - 2018, vBulletin Solutions Inc.
Feedback Buttons provided by Advanced Post Thanks / Like (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.

vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.

SkyscraperCity ☆ In Urbanity We trust ☆ about us | privacy policy | DMCA policy

tech management by Sysprosium