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Old August 15th, 2008, 05:35 PM   #1241
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MH = Malaysian Hospitality
Malaysia Airlines Self Service Check-in Kiosk at KLIA
From MH = Malaysian Hospitality

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LCD screens on A330 Malaysia Airlines

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Old August 17th, 2008, 03:08 PM   #1242
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MAS Plans To Run MH Advocates Programme On Quarterly Basis
August 16, 2008 13:38 PM

KUALA LUMPUR, Aug 16 (Bernama) -- Malaysia Airlines (MAS) plans to run its MH Advocates Programme on a quarterly basis in an effort to identify emerging issues and collect feedback which can be used to further spur improvements.

The national carrier said in the statement today the programme was also a platform for the airline to update and pre-empt customers about new developments, product and services.

Its managing director and chief executive officer Datuk Seri Idris Jala said the programme was MAS' latest initiative in line with its plans to tranform the airline.

Idris said the programme was developed with the intention of turning complainants into advocates and for delighted customers to remain loyal and satisfied.

"By being transparent and open with our customers, we hope to be able to make improvements within the organisation and turn customers into our champions," he said.

The MH Advocates Programme consists of a mix of customers, frequent flyers and influencers.

-- BERNAMA
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Old August 20th, 2008, 05:18 PM   #1243
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AirAsia X to offer Melbourne-London service
Published: 2008/08/20 BusinessTimes


The airline hopes to extend its service to Europe and the UK soon, reports the Herald Sun newspaper

MELBOURNE: Low-cost airline AirAsia X plans to fly Australians to London for A$500.

The airline today announced its latest international route between Melbourne and Kuala Lumpur would begin on November 12, with one-way fare starting at A$199.

AirAsia X chief executive Azran Osman-Rani said the airline hopes to extend its service to Europe and the UK soon, reports the Herald Sun newspaper

“With the exception of peak periods, I think normally we would be looking at a A$299 fare from KL to London, so all-in (a return flight) of within A$1,000,” Azran is quoted as saying.

“That would probably be in the first half of next year as soon as we get our UK service going,” he said.

Azran said the cheap flights would also help encourage Europeans to visit Australia.

“When we start tapping into some of the growing markets, especially central and eastern Europe, there will be a lot of interest to come down here as well,” he said.

He said the Melbourne-KL service would begin with four return flights a week but would increase to daily return flights during the peak season of mid-December through to mid-January.

Kathleen Tan, regional head of AirAsia X, said the Melbourne route was one of the most-requested Australian destinations by Malaysian travellers.

“Many Malaysians send their children to universities in Melbourne and with our low fares, families can now visit their children more often and turn their trip into a holiday,” Tan told the newspaper. — Bernama
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Old August 20th, 2008, 07:47 PM   #1244
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MAS remains a buy in challenging times
by Doreen Leong, 20 Aug 2008 1:50 PM
THEEDGEDAILY

KUALA LUMPUR: While higher fuel costs will continue to put a dent on Malaysian Airline System Bhd’s (MAS) earnings this year, analysts are positive on the stock as the airline is expected to reap the benefits of its efforts to keep operating costs low.

“We are encouraged by MAS’ improvements in many areas — including growth through its Everyday Low Fares drive. Looking past quarter-to-quarter gyrations in crude oil prices, we remain bullish on MAS’ continuing operational improvements,” Aseambankers said in a note yesterday.

The research house maintained its buy recommendation with a target price of RM3.96 based on 9.5 times mid-2010 valuations on the assumption of crude oil at US$120 per barrel in the second half of this year until 2010.

“We maintain our earnings forecasts on expectations that second half of FY2008 will see lower crude oil prices and higher seasonal factors pushing full-year earnings towards our forecast,” it added.

For the first six months to June 30, 2008, MAS’ net profit declined 35% to RM160 million from RM245.56 million a year earlier while revenue rose 7% to RM7.53 billion. This was in line with Aseambankers’ estimates.

The research house noted that MAS was among the four profitable airlines in the second quarter of this year so far. Among the airlines that stayed above water in the second quarter are Singapore Airlines and Southwest Airlines.

“MAS posted a lower but commendable second-quarter FY2008 net profit of RM39.6 million. Furthermore, unlike many airlines, MAS does not intend to reduce headcount but is instead growing operations such as those at 100% subsidiaries Firefly and MAS Engineering,” Aseambankers said.

The airline reported non-fuel costs were 13% lower year-on-year in 2QFY2008, but this was completely offset by higher fuel costs, resulting in a 10% increase in total costs.

However, on a positive note, Aseambankers said MAS has negotiated lower lease rates with parent company, Penerbangan Malaysia Bhd for existing aircraft that have not been sold.

MAS recorded lower lease cost of RM144 million in 2QFY2008, much of which will not be repeated in the second half of FY2008.

Meanwhile, ECMLibra Investment Research reiterated its buy call with a target price of RM5.40 on the counter.

“We believe that our FY2008 forecast of RM265 million is still within reach, given that MAS has increased its fuel surcharge by 35% in June and crude oil prices have slipped recently,” it said.

Crude oil prices have been trending downwards since hitting a record high of US$147 per barrel last month.

The research house was keeping its average crude oil price assumptions of US$110, US$100 and US$95 for FY2008, FY2009 and FY2010 respectively.

“We see demand for oil continuing to ebb amid growing concerns of US and China’s economies slowing down,” ECM added.

MAS has increased its fuel hedging to 48% at US$102 for FY2008 and 26% at US$104 for FY2009.
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Old August 21st, 2008, 04:23 AM   #1245
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Air Asia Pontianak Route

I read in local newspaper "Tribun Pontianak" yesterday (20/08/2008), the chief of PT Angkasa Pura II Pontianak Branch (Airport Manager) said that Air Asia will be plying the PNK - CGK starting next week, it means us here in PNK will be able enjoy bargain flights too .

Hope they will also open up routes from PNK to SIN, KUL, BKI and DPS too .
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Old August 21st, 2008, 10:40 AM   #1246
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AirAsia X to fly to Britain in March: Founder
Published: 2008/08/21


AirAsia X favours Stansted but will finalise its plans in September when it meets with officials from Stansted as well as Manchester airport, says Datuk Tony Fernandes


BUDGET carrier AirAsia X said today it plans to fly to Britain in March with London’s Stansted airport the likely destination, and that high fuel prices will not deter its expansion plans.

“Definitely it is going to happen and I am optimistic that it will happen in March,” said Datuk Tony Fernandes, AirAsia X director and founder of Southeast Asia’s largest budget carrier, AirAsia.

The Malaysia-based long-haul budget carrier had planned to launch flights to Britain in December but difficulties in securing a leased airplane forced it to postpone.

It now operates with one leased A330-300 with flights to Australia’s Gold Coast and Hangzhou in China. It is scheduled to fly to Perth and Melbourne in November.

Fernandes said AirAsia X favours Stansted, on the outskirts of London, but would finalise its plans in September when it meets with officials from Stansted as well as Manchester airport, which is its other option.

He said the carrier would use a leased A340-300 to mount a direct flight from the Malaysian capital Kuala Lumpur, which will act as a hub for other regional destinations in the AirAsia network.

“From Stansted there would be people who will fly to Malaysia and from Malaysia to anywhere else in Southeast Asia or Australia,” he said.

Fernandes said that high fuel costs will not deter the budget carrier from expanding its routes, and unveiled plans to fly to South America and Africa.

“With that (Britain) flight we are connecting two-thirds of the world. Only the Americas — South America and Central America — and Africa are not in our network, but that will come in due course,” he said.

“We have always been very optimistic. Many airlines have cut capacity but we are happy to add all our new routes. It is not expensive for us. We are still running a very high load factor and our business has been booming.”

Azran Osman Rani, CEO of AirAsia X, rejected pessimism among aviation analysts about the prospects of long-haul budget carriers, after the recent failure Hong-Kong based Oasis.

“Our model proves that low-cost long-haul can work if you do it right. The faster I expand, the faster my costs drop and the faster I can be more aggressive on my pricing. We do need to bulk up and get scale quickly,” he said.

AirAsia X has purchased a total of 25 Airbus A330-300 aircraft and is expecting delivery of the first two in October and December this year.

Hong Kong’s budget long-haul airline Oasis wound up in June after only 18 months in operation, blaming soaring fuel costs and a decision to buy aircraft instead of leasing them.

AirAsia X is an affiliate of AirAsia and Virgin Group and was launched in January 2007.

Richard Branson’s Virgin Group has taken a 20 per cent stake in the airline and the British billionaire has vowed to ensure that the project turns a profit. - AFP
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Old August 21st, 2008, 05:12 PM   #1247
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AirAsia X to fly direct to Melbourne
21 Aug 2008 12:17 PM
THEEDGEDAILY

MELBOURNE: Long-haul low-cost carrier AirAsia X will start flying direct from Kuala Lumpur to Melbourne, its third Australian destination, from Nov 12.

In a statement yesterday, AirAsia X said it would have four return flights per week between Melbourne and Kuala Lumpur and was already planning to increase that to daily return flights during the peak season from December to mid-January 2009.

The carrier had also announced travel deals of fares from as low as RM99 from Kuala Lumpur and A$199 (RM577.94) net from Melbourne to Kuala Lumpur.

AirAsia X said the route would be serviced by the airline's first brand new wide-bodied Airbus A330 aircraft. Melbourne will be AirAsia X's fourth destination in its long-haul network following the launch of services to the Gold Coast, Hangzhou (Shanghai) and Perth.

AirAsia X chief executive officer Azran Osman-Rani said: "The daily peak season service during Christmas would offer Malaysian and Australian travellers attractive low fares at a time when other airlines typically gouge passengers with super high airfares because demand outstrips capacity."

He said the new flights servicing Kuala Lumpur and Melbourne were the result of a collaborative effort between the Victorian Government, AirAsia X and industry.

"We estimate that more than 60% of AirAsia X passengers to Melbourne will be first-time visitors, based on our Gold Coast experience, which will contribute significantly to tourism growth, allowing AirAsia X the opportunity to open up new market segments from Malaysia with its low fares," Azran said.

AirAsia X operates four weekly flights to Gold Coast and will be serving Perth with five flights per week.
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Old August 26th, 2008, 12:05 PM   #1248
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Air Asia's 1 million 'free' seats campaign

For more information visit: http://www.airasia.com/site/my/en/pa...reference=1mfs

Booking periods until 31st August 2008 for flights between April-July 2009

Great bargain!!!
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Old August 29th, 2008, 04:51 AM   #1249
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AirAsia profits plummet 95 percent in second quarter

Malaysian budget carrier AirAsia said Thursday its net profits plummeted 95 percent in the second quarter compared to a year ago, blaming high fuel costs and foreign exchange losses.

The region's biggest low-cost carrier posted net profits of 9.4 million ringgit (2.3 million dollars) for the three months to June, compared to 185.1 million ringgit a year earlier.

"This is a commendable performance given that unit fuel price increased by 65 percent to 142.5 dollars per barrel," said chief executive Tony Fernandes, adding that Malaysia's weakening currency led to a loss of 77 million ringgit.

Fernandes said revenues increased 41 percent in the quarter to 608 million ringgit, with a 20 percent increase in passenger load and a 16 percent rise in fares.

AirAsia said it was benefitting from the global economic slowdown, as more travellers -- including corporate cusotmers -- switched from full-service carriers to budget airlines.

It said a new fee for checked-in baggage introduced in the quarter has helped to compensate for some of the higher fuel cost "without undermining passenger demand."

Load factor -- the proportion of seats filled -- decreased to 76.4 percent from 80.7 percent a year earlier as capacity jumped 33 percent with the introduction of two Airbus A320s to the fleet.

The carrier had 43 aircraft by the end of the reporting period, up from 34 a year earlier.

AirAsia said its Thai operations "endured a challenging period due to escalating domestic political uncertainty."

Fernandes was characteristically bullish about the carrier's future.

"At a time when most airlines are cutting back on capacity and carrying fewer passengers, AirAsia continues to grow the business and expand the route network successfully," he said.
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Old August 29th, 2008, 10:08 AM   #1250
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MAS, partners offer online travel insurance
Published: 2008/08/29 BusinessTimes

The MHinsure product will help the airline increase revenue further beyond just selling tickets, says its executive director

TO PROVIDE a wide range of services to customers, Malaysia Airlines (MAS) has partnered with Etiqa Insurance and Mondial Assistance to offer a new online travel insurance called MHinsure.

MHinsure is a comprehensive coverage at affordable price with access to Mondial Assistance’s 24-hour worldwide assistance.

“This product will help us increase revenue further beyond just selling tickets,” MAS executive director and chief operating officer Tengku Azmil Zahruddin Raja Abdul Aziz told reporters after the launch in Subang Jaya today.

Mondial Assistance is a global leader in travel assistance and Etiqa Insurance is the largest Malaysian composite insurer.

Tengku Azmil said the new product covered medical expenses, cancellations, baggage losses, delays and other travel disruptions, and could be purchased in conjunction with an air travel booking and payment.

Acting chief executive officer of Etiqa Insurance Hugo Van Vledder said MHinsure is expected to rake in gross premium of RM20 million for the financial year ending June 2009.

“Travellers are rest assured that if mishap does happen, we are able to settle first-time claims below RM2,000 without documentation within a week,” he added.

The product offers affordable premium with the basic plan rate starting from RM20 for Malaysian domestic travel and RM29 for travel from Malaysia to any Asian destination, RM40 for travel to international destinations beyond Asia and RM50 for international travelling, including to North America.

MHinsure can be purchased through www.malaysiaairlines.com together with MAS’ flight tickets in one integrated transaction and a single payment. — Bernama
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Old September 8th, 2008, 12:57 AM   #1251
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AirAsia X unscathed, thanks to low fares
Published: 2008/09/08



LONG-HAUL budget airline AirAsia X will not hit the wall like other low-cost carriers, with ticket sales strong despite faltering economies and high fuel costs.

AirAsia X chief executive officer (CEO) Azran Osman Rani said while there was an overall "dampening in consumer demand for travel", the carrier's low fares meant it was unscathed by the downturn.

He said the carrier's operating costs are low compared to other airlines, and that it would not meet the fate of UK-Canadian carrier Zoom and Hong Kong-based Oasis, which have gone under in recent months.


"We are a low-fare carrier. There is a big demand for travel at the prices we offer," he said in a recent interview.

Aviation experts have expressed cautious optimism over the business model of AirAsia X, which has fares generally half those offered by full-service carriers.

Azran said the arrival of two brand-new, fuel-efficient A330-300s in October and December will further lower its operating costs.

"A lot of carriers used old planes. Some of the planes are 15 to 20 years old. Oasis and Zoom went down because they used old planes. With today's high fuel costs, it does not work anymore," he said.

AirAsia X has signed a deal with Airbus to buy a total of 25 of the A330-300 aircraft.

Azran said Airbus will deliver three A330-300s in 2009, and that it was fast-forwarding an aircraft originally scheduled to be handed over in 2011.

"We need the aircraft to cater for our strong passenger demand on existing routes and for our new routes," he said.

AirAsia X currently operates with just one A330-300, mounting four return flights a week between Kuala Lumpur and Australia's Gold Coast, and also to China's Hangzhou. - AFP
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Old September 10th, 2008, 02:19 AM   #1252
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AirAsia X
Airbus A330
by 777-300ER

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by iCougarmon

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Old September 10th, 2008, 10:14 AM   #1253
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West Bengal CM Wants MAS To Resume Air Links To Kolkata
September 10, 2008 15:03 PM
By P.Vijian

NEW DELHI, Sept 10 (Bernama) -- West Bengal Chief Minister Buddhadeb Bhattachargee has asked Malaysia Airlines (MAS) to resume direct flights to the state to help spur trade relations and enhance two-way tourism.

Malaysian High Commissioner to India Datuk Tan Seng Sung said Bhattacharjee said investors from the two countries could avail themselves to the vast investment opportunities in West Bengal and Malaysia.

"The chief minister wants Malaysia to resume flights to Kolkata. There are flights from Singapore and Thailand to Kolkata, but the missing link is Malaysia," Tan told Bernama after meeting Bhattacharjee in Kolkata, the state's capital, on Tuesday.

Malaysia Airlines (MAS) had operated three times weekly Kuala Lumpur-Kolkata service in 2005 but terminated the service in July this year.

During the 40-minute meeting, Tan said Bhattacharjee also expressed the state's interest to export its farm products and leather goods to the Malaysian market and how to promote bilateral investments.

"They are keen to export mangoes, potatoes and leather goods to Malaysia. At the same time, they want Malaysians to invest in their leather industry, construction and promote tourism. The chief minister is very impressed about Malaysia," he said.

Tan said the West Bengal government was building trade ties with China, Indonesia, Singapore and Thailand, and that it was time Malaysian investors consider the state as a potential investment destination in India.

Home to about 80 million people, West Bengal is an agriculture-dependent state in north-east India and the third largest economy in the country, currently under the Communist Party of India (Marxist) rule.

-- BERNAMA
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Old September 10th, 2008, 10:15 AM   #1254
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Airasia X To Increase Daily Flight Capacity To Gold Coast
September 10, 2008 14:41 PM

KUALA LUMPUR, Sept 10 (Bernama) -- As a commitment to Gold Coast, AirAsia X will be increasing its daily flight capacity during the mid-December to mid-January peak season, Chief Executive Officer Azran Osman Rani said Tuesday.

"We are thrilled with the progress of AirAsia X here in Australia," he said in a statement.

Azran said the response to AirAsia X services to Gold Coast has been excellent since the airline was launched in November 2007.

He said AirAsia X was running at more than 80 percent load factor on its Gold Coast-Kuala Lumpur route and that forward bookings continued to be exceptionally strong.

The carrier will also permanently expand its seat capacity by a further 20 percent when it takes delivery of its new Airbus A330-300.

The low cost airline announced its 100,000 passenger onboard in March this year and since then, AirAsia X has experienced a surge in bookings, taking the number of people travelling with AirAsia X to more than 200,000, which is a major accomplishment.

Azran said AirAsia X will operate a new direct service from Perth to Kuala Lumpur as of Nov 3 and from Melbourne to Kuala Lumpur from Nov 12.

Meanwhile, AirAsia X held its first offsite meeting at the Gold Coast, the first time an AirAsia X board meeting was held outside Malaysia.

"AirAsia X's decision to hold its first offsite board meeting at the Gold Coast is a testimony of the company's commitment to the Australian market," Azran said.

A delegation of AirAsia X leaders arrived today in Gold Coast for the meeting. Azran was joined by AirAsia X's board of directors.

"Our services have been received enthusiastically by the Gold Coast and travellers from around Australia who use the Gold Coast Airport as a launching pad to Asia. As such, it is only fitting we hold our meeting here," he added.

-- BERNAMA
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Old September 10th, 2008, 09:58 PM   #1255
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AirAsia X plans more peak season Gold Coast flights
By Sharen Kaur Published: 2008/09/11 BusinessTimes



AIRASIA X, the long haul budget carrier, will increase daily flights to Gold Coast Australia during the peak season from mid-December to mid-January.

It will also expand its seating capacity by 20 per cent when it takes delivery of the new Airbus A330-300, chief executive officer Azran Osman-Rani said.

This will be the second aircraft operated by AirAsia X, which has signed a deal with Airbus to buy 25 of the A330-300 to cater for its strong passenger demand on existing and new routes.

"We are thrilled with the progress of AirAsia X in Australia. We announced our 100,000th passenger on board in March and since then the airline has experienced a surge in booking to more than 200,000 travellers," Azran said.

Azran said AirAsia X has excelled in its services on the Gold Coast-Kuala Lumpur route since the launch in November last year, running at more than 80 per cent load factor. Load factor measures how much an airline could fill up its planes.

AirAsia X also held its first board meeting at the Gold Coast, proof of its commitment to the Australian market. The airline is increasing its presence in Australia and will operate a new direct service from Perth to Kuala Lumpur from November 3.

This is its third destination after Hangzhou in China, launched last February, and Gold Coast.

It will also operate a new direct service flight from Melbourne to Kuala Lumpur from November 12.
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Old September 11th, 2008, 09:42 AM   #1256
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AirAsia best budget airline in Asia again
11 Sep 2008 12:16 PM
THEEDGEDAILY

KUALA LUMPUR: Budget carrier, AirAsia Bhd beat nine others to emerge as the best budget airline in Asia for the third consecutive year.

According to a recent annual poll conducted by SmartTravelAsia.com ‘2008 Best in Travel Poll”, AirAsia obtain the highest percentage of votes of 30% while Jetstar Asia was second best, with 12% votes.

The poll was tabulated based on readers’ perceptions and favourite travel brands. Votes are based on substantial hands-on travel experience, word-of-mouth, as well as an idea of the brand drawn from advertising and editorial exposure in the media.

AirAsia has been voted tops in the Best Budget Airline in Asia category since it was first introduced in 2006.

SmartTravelAsia.com said in its review that the poll was a broad measure of airlines' ability to deliver low prices, reliable schedules and decent service while route network and access was also crucial.

AirAsia group chief executive officer, Datuk Seri Tony Fernandes said: “It is a great honour for us to receive this accolade, as it reflects on our commitment in providing guests with the best services. We strive hard to ensure that our guests derive utmost satisfaction when flying AirAsia, and being chosen as the Best Budget Airline will only make us strive even harder to deliver better services.”

AirAsia provides not only low fares, but also the most extensive route network in Southeast Asia with over 105 routes. This is complemented by its affiliate airline AirAsia X that flies to Australia and Hangzhou in China.
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Old September 12th, 2008, 12:22 AM   #1257
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AirAsia targets sale of 100,000 seats to civil servants
Thursday September 11, 2008 MYT 6:48:58 PM By LISA GOH BusinessTimes

KUALA LUMPUR: AirAsia Bhd is hoping to sell more than 100,000 airplane seats to civil servants by the end of the year, which will translate to about RM50mil in revenue.

Its commercial executive vice-president Kathleen Tan said that since introducing the Government Fare Scheme in June, more than 5,000 discounted tickets have been sold every month to civil servants.

“Response has been great. By the end of 2009, we are looking to get 50% of the RM500mil spent by the Government every year on travelling,” she told the press here on Thursday.

She said this after AirAsia signed a Memorandum of Understanding (MoU) with the Malaysian Association of Tour and Travel Agents (Matta) on Thursday to provide affordable travel for government servants across Asia.

Under the scheme, all government officials can get a 20% to 30% discount on the published fares for all AirAsia destinations on work-related travels.

Tan also said that the most popular routes for civil servants were to China, Indonesia and domestic routes.

When asked if AirAsia would reduce its fuel surcharge in view of declining world crude oil prices, Tan said that there was a possibility.

“We will have to watch, but if it drops low enough, we will consider reviewing the fuel surcharge,” she said.

Also present was AirAsia Bhd chairman Datuk Aziz Bakar and Matta president Ngiam Foon, who both signed the MoU.
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Old September 12th, 2008, 04:28 PM   #1258
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AirAsia targets half of govt air travel market
by Yong Min Wei, 12 Sep 2008 10:58 AM THEEDGEDAILY

KUALA LUMPUR: AirAsia Bhd plans to capture half of the estimated RM500 million government air travel market in the next two to three years with the help of Malaysian Association of Tour and Travel Agents (Matta).

AirAsia executive vice-president (commercial) Kathleen Tan said the low-cost carrier would leverage on Matta’s 2,000 agents to promote air travel to government servants at an affordable price together with high flight frequencies for domestic and Asian routes.

She also said AirAsia expected government servants to take up some 100,000 seats to various destinations by year-end which would rake in about RM50 million revenue for the September to December period

“AirAsia and Matta will jointly promote the airline’s recently introduced ‘Government Fare Scheme’, which offers government servants between a 20% and 30% discount on our published fares,” she said at a press conference after the signing of a memorandum of understanding (MoU) between AirAsia and Matta.

The MoU, which was signed by AirAsia chairman Datuk Aziz Bakar and Matta president Ngiam Foon, would see the two working together to promote the scheme. Besides lower fares, the scheme also enables government servants to have Xpress boarding, check-in baggage of 15kg, and hot meals at no extra charge.

Aziz said the agreement would extend AirAsia’s reach further as well as make travel accessible for all. “As the people’s national airline, we are committed to supporting the government’s dedication to keep costs at a minimum,’’ he added.

Tan also said AirAsia would maintain its fuel surcharge rates for the rest of the year, adding that the low-cost carrier only increased the rates this year when crude oil hit US$140 (RM485.80) per barrel.

“Increasing fuel surcharges many times is like a drug. As a low-fare airline, the challenge for us is to get people flying,” she said. Tan added that AirAsia passengers could also enjoy savings for their travel as online check-in baggages and online booking for in-flight hot food items were given discounts.

Meanwhile, AirAsia has for the third year running been voted ‘Best Budget Airline in Asia’ in the recent SmartTravelAsia.com ‘2008 Best in Travel Poll’, which tabulates reader’s perceptions and favourite travel brands. A statement by AirAsia said it garnered the highest percentage of votes at 30% out of 10 budget airlines that made the cut, adding that it outpaced its nearest rival Jetstar Asia with a margin of 12% of votes.

AirAsia chief executive officer Datuk Seri Tony Fernandes said that receiving the accolade reflected the low-cost carrier’s commitment to providing passengers with the best services.
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Old September 12th, 2008, 05:33 PM   #1259
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MAS: Make all-in pricing advertising mandatory
Published: 2008/09/12

Customers will benefit from knowing upfront the total amount to be paid inclusive of taxes, surcharges and fees, says a MAS official

MALAYSIA Airlines has called on the government to regulate advertising of all-in prices in Malaysia as advocated by the Malaysian Association of Tour and Travel Agents (Matta).

In a statement today, its senior general manager network revenue management, Datuk Bernard Francis, said customers would benefit from advertisements which feature all-in prices as they know upfront the total amount to be paid inclusive of taxes, surcharges and fees.

“In Malaysia, we believe all-in pricing must be made mandatory by regulation so that all airlines, full service and low cost, would have to implement it in their communications.

“Currently, this practice is already in use in Australia,” he added.

“In the interest of transparency and to ensure that the customer is able to make a considered decision, there should be no hidden costs. All advertisements should also clearly state the optional services that are chargeable,” Francis stated. — Bernama
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Old September 12th, 2008, 06:38 PM   #1260
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