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Old March 27th, 2009, 01:10 PM   #1501
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AirAsia on hiring spree, says group CEO
Published: 2009/03/27

LOW-cost carrier AirAsia Bhd is on a hiring spree and has no plans to reduce its work force, group chief executive officer Datuk Seri Tony Fernandes said today.

"We have about 6,000 employees, with the bulk from Malaysia and we expect the number to grow to 6,600 by end of this year," Fernandes said.

The carrier's staff strength when it was first established was only 200, he said after AirAsia Academy's graduation ceremony in Sepang.

On the Penang-Singapore route, Fernandes said the route was important for AirAsia but no approval has been received as yet and "it is a missing link for us".

Once secured, the route would have two daily flights, he said.

On financial performance, Fernandes said: "Looking at our passenger numbers, we are happy with our performance at the moment. Business remains quite strong."

At today's event, a total of 100 flight attendant trainees together with their representatives of guest services cadets and ramp agents received their graduation certifications.

Fernandes said AirAsia has invested about RM300 million in the academy, which is equipped with six flight simulators comprising four Airbus A320s, one Airbus A330, and one Boeing 737.

The academy also provides training for staff of 15 other airlines, he said.

"So, what was built for AirAsia's training has become a profit centre," he added.

AirAsia Academy, which is touted to have the most advanced aviation training facilities in Asia, is committed to developing homegrown pilots, he said. - Bernama
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Old March 27th, 2009, 01:11 PM   #1502
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AirAsia X eyeing US market by year-end
Published: 2009/03/27

AirAsia X, the low-cost long-haul carrier, is eyeing the US market by year-end following its successful launch of the Kuala Lumpur-London route, chief executive officer Azran Osman Rani said today.

"There has been a lot of interest from the John F. Kennedy International Airport (in New York) and airports in California have also contacted us," he said.

Azran said the US airport operators realised that the air-travel traffic growth was coming from Asia and the premium airlines were also cutting back on their capacity to the West Coast and East Coast of the United States.

AirAsia X, which has already finalised the leasing of its second A340-300 from Air Canada, will either fly the Kuala Lumpur-Los Angeles route or Kuala Lumpur-London-New York route, he told reporters after AirAsia Academy's graduation ceremony in Sepang.

"If we have one plane, at most we can do is five times a week to Los Angeles. The challenge is to secure the rights from the governments," he said, adding that this would be a new market for AirAsia X.

On the Middle East, Azran said the possibility of the airline flying there could also materialise within this year. - Bernama
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Old March 28th, 2009, 04:29 PM   #1503
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Hollywood, Big Apple now beckon
By Azlan Abu Bakar Published: 2009/03/28



AirAsia X, the long-haul affiliate of budget carrier AirAsia Bhd (5099), may fly to the US by the year-end to expand its business.

Airports in Los Angeles and New York have asked the carrier whether it could make the longer trip to the US, after the launch of its Kuala Lumpur-London service, chief executive officer (CEO) Azran Osman Rani said yesterday.

London is AirAsia X's fifth destination after Gold Coast, Perth and Melbourne in Australia and Hangzhou in China.

"We received a lot of interest from airports such as the John F. Kennedy International Airport in New York and airports in California," he said.

Azran said US airport operators were starting to realise that most of the air travel growth was coming from Asia. At the same time, premium airlines were reducing flights to the West and East Coasts of the US.
The US would be a new market for AirAsia X.

"The US market has enormous tourism potential and people there will have a chance to come to Southeast Asia directly through AirAsia X," Azran told reporters after attending the graduation ceremony of 100 new flight attendants at the AirAsia Academy in Sepang, Selangor. Also present was AirAsia group CEO Datuk Seri Tony Fernandes.

Azran said the airline will most likely fly five times a week to Los Angeles using one aircraft.

"We have already finalised the leasing of our second A340-300 from Air Canada, which will start operating in July, and will either fly the Kuala Lumpur-Los Angeles route or Kuala Lumpur-London-New York route," he said.

More Airbus planes will be available next year, he added.

However, Azran said the real challenge for AirAsia X was to secure government rights to fly to more cities around the world.

On its expansion to the Middle East, he said the airline would most likely fly there this year.

Recently, AirAsia X was given approval to fly from Kuala Lumpur to Delhi and Mumbai in India. It will also service additional destinations in China, including Chengdu and Xian.

As for AirAsia, it will fly from Kuala Lumpur to Chennai, Hyderabad, Kolkatta and Bangalore in India.
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Old March 28th, 2009, 04:31 PM   #1504
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AirAsia-OnAir inflight phone call pact
Published: 2009/03/28

AIRASIA Bhd has entered into a memorandum of understanding with OnAir Switzerland Sarl to work on in-flight phone call services.

The contract with OnAir forms part of the low-cost carrier’s effort to increase variety and improve the quality of its services.

AirAsia and OnAir will jointly market the service and both airlines have agreed on a revenue-sharing formula.
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Old March 28th, 2009, 04:33 PM   #1505
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MAS chief receives Italian govt award
Published: 2009/03/28



MALAYSIA Airlines' (MAS) (3786) managing director and chief executive officer Datuk Seri Idris Jala recently took home the Order of the Star of the Italian Solidarity (OSSI) award from the Italian Government.

The award was instituted in 1948 to honour Italian citizens or foreigners who have given special contributions to strengthen the relationship between their country and Italy.

In a statement issued yesterday, Jala attributed the award to his staff who have worked hard to turn around the airline.

"We are now embarking on a transformation journey in pursuit of our vision to become the world's five-star value carrier.
"Among our key business thrusts include winning coalitions and we are delighted to work closely with our Italian counterparts to pursue this goal," he said.

Presenting the award was Italian Ambassador to Malaysia, Alessandro Busacca, who said that this special award, the First Class OSSI, known as the Grande Ufficiale, is only given to a select group of people. This year, it was awarded to 29 recipients.
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Old March 31st, 2009, 01:42 PM   #1506
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AirAsia Now "The New Girl" In Singapore
March 31, 2009 17:26 PM

SINGAPORE, March 31 (Bernama) -- "The new girl has finally arrived. She's twice the fun and half the price". Don't be mistaken and be easily excited about the cry. It is not about a girl coming to town and soliciting for customers.

It is actually the newly revived tagline of low-cost carrier AirAsia for its promotion drive to sell its inaugural air services departing from Singapore to four Indonesian cities of Jakarta, Bandung, Yogyakarta and Bali.

AirAsia group chief executive officer (CEO) Datuk Seri Tony Fernandes was here today together with AirAsia Indonesia CEO Dharmadi to reveal the suggestive catchphrase.

Speaking at the grand launch of the new routes, Fernandes said the tagline was first advertised in the local newspapers in 2004 to introduce AirAsia then, except that the old first phrase began with "There's a new girl in town", and he was thrilled by the long journey (seven years) he took to establish the airline's presence in the city state.

He said since the new air services began operation exactly a week ago (March 24), AirAsia managed to sell over 90,000 seats for the four Indonesian routes.

Fernandes said with the latest Indonesian flights, and flights from the Malaysian cities of Kuala Lumpur, Kuching, Kota Kinabalu, as well as Bangkok and Phuket in Thailand, AirAsia was now operating 20 flights daily into Singapore.

AirAsia hoped to more than double the number to 50 flights daily in next two years when the frequency of the existing routes were increased and more new air routes to the city-state were established, he said.

The new routes the airline is looking at are Penang and Langkawi in Malaysia as well as Medan and Surabaya in Indonesia.

Fernandes said AirAsia was expecting to carry a total of two million passengers to and from Singapore this year.

The AirAsia CEO was optimistic when asked whether the ongoing economic recession would eventually clip the wing of the airline, saying he was positive about the matter as the company's growth was not slowing down.

According to him, AirAsia was bucking the trend as the performance of the company for the first quarter of this year was good, and he expects the positive results to continue in the successive remaining quarters.

Fernandes said what mattered most was that AirAsia must continue "to provide better value, ease of travel with good connectivity and high quality of services" to its passengers as these were what they were looking for.

He said that "AirAsia's latest Indonesia-Singapore link forms the final piece of our network jigsaw puzzle as it resembles the importance of AirAsia network, making it the most powerful in Asia".

Fernandes said AirAsia also planned to operate into Japan either by the end of this year or in the first quarter of 2010, adding that the airline would sponsor a Japanese sports team to stamp its mark there.

The four direct scheduled flights from Singapore operate twice daily to Jakarta, and daily to Bali, Bandung and Yogyakarta.

-- BERNAMA
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Old April 1st, 2009, 09:44 AM   #1507
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AirAsia plans more flights to Singapore
By Jeeva Arulampalam Published: 2009/04/01

SINGAPORE: Budget carrier AirAsia Bhd (5099) hopes to operate up to 50 daily flights to Singapore from Malaysia, Thailand and Indonesia within the next two years, almost double the daily flights it has now.

It plans to add flight frequencies to its existing routes, including to bump up its Kuala Lumpur-Singapore daily flights to 12 from the current seven, and introduce new routes between the island-city and the three countries.

AirAsia currently has 10 routes connecting Singapore and is looking to introduce at least three new routes this year, which include Penang and Langkawi in Malaysia and Medan and Surabaya in Indonesia.

"We expect to carry some two million passengers to and from Singapore in 2009, compared with 1.4 million in 2008," group chief executive officer Datuk Seri Tony Fernandes said after officially launching its latest four new routes between Indonesia and Singapore yesterday.

Inaugural flights between Singapore and Indonesian cities of Jakarta, Bandung, Yogyakarta and Bali started last week, recording forward bookings of 80,000 so far.
"These new routes signify our effort in realising the open-skies policy. Despite the economic uncertainties, Indonesia still recorded the largest number of tourist arrivals to Singapore among Asean countries," said Indonesia AirAsia chief executive officer Dharmadi.

Fernandes said many Singaporeans were keen to fly to Penang and Langkawi, and the airline would be able to ply those routes as soon as it gets the official green light from the authorities.

Business Times reported last week that the Cabinet had granted permission to AirAsia to fly to Singapore from Penang in addition to Langkawi, Sandakan and Tawau.

Fernandes also told Malaysian reporters later, that Singapore was seen more importantly as a contributor to enhancing its network.

"There was a time when Singapore would have been seen as a larger revenue contributor but because we have diversified our revenue streams by flying to China, India and Indonesia, it is not as big a contributor," he added.

Fernandes also said that its long-haul sister carrier AirAsia X will start flying to Japan by year-end or early next year and added that it will be sponsoring a Japanese sports team to make its mark there.
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Old April 1st, 2009, 09:44 AM   #1508
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AirAsia plans to borrow RM3b next year
Published: 2009/04/01

AIRASIA Bhd, Southeast Asia’s largest low-cost carrier, plans to borrow RM3 billion (US$822 million) next year to help pay for 24 new planes.

The money is on top of the estimated RM2.1 billion already lined up for 14 planes this year, Mohshin Aziz, AirAsia’s head of investor relations, said by phone. The Wall Street Journal reported the plan earlier today.

AirAsia plans to expand its fleet as the region’s economic growth fuels travel demand. Air travel in the Asia-Pacific region, excluding within China, may grow 6.2 per cent a year on average until 2027, according to Boeing Co.

AirAsia is also negotiating with Malaysia Airports Holdings Bhd, which operates the country’s airports, for lower charges including landing fees at a planned new low-cost terminal at Kuala Lumpur International Airport, Aziz added. - Bloomberg
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Old April 2nd, 2009, 09:11 PM   #1509
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MAS wins 6th 'world's best cabin staff' award
Published: 2009/04/02

MALAYSIAN Airlines (MAS) has regained its position as having the "World''s Best Cabin Staff", findings of a latest global online survey by Skytrax reveal.

This is the sixth time the airline has been given the recognition since 2001, said MAS in a statement.

Managing Director and Chief Executive Officer Datuk Idris Jala said he was delighted and proud of his cabin crew.

"They have showcased Malaysian hospitality at its best, treating our customers as valued guests in our own home.

"This is really good news indeed especially amid the challenging time. It will put us in good stead as we move forward to achieve our vision of becoming the World's Five Star Value Carrier, offering customers the highest quality products and services at the most affordable price, he said. - Bernama
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Old April 4th, 2009, 04:57 PM   #1510
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AirAsia named world’s best low-cost carrier by Skytrax


http://thestar.com.my/news/story.asp...724&sec=nation

KUALA LUMPUR: AirAsia has been named the world’s best low-cost carrier by Skytrax, a Britain-based consultancy that rates commercial airlines.

AirAsia group chief executive officer Datuk Seri Tony Fernandes said he was thrilled as the company hard works and efforts had been rewarded.

“We have won numerous awards but this award is very special.

Even thought AirAsia is a low-cost carrier, it is a high quality product. We have again brought this Malaysian brand to the world.

“AirAsia can be an inspiration to other Malaysian companies that they can excel in anything that they chosen to be and also be the best on the world,” he said Saturday.

On April 1, Skytrax presented AirAsia the award in a ceremony held at the Aircraft Interiors Expo 2009 in Hamburg, Germany.

The award was conferred based on the final results of the annual World Airline Survey by Skytrax, conducted between August 2008 and March this year, from respondents of diverse nationalities, evaluating passenger satisfaction for an airline’s products and service standards.

Fernandes said the winner was not selected by the industry or any self-interested committee, but by actual passengers who flew the respective airlines and this made the award even more meaningful.

“We are very honoured to triumph over other low-cost carriers like Ryanair, easyJet and Southwest Airlines,” he said.

He said AirAsia stood among other low-cost carriers largely based on its amazing cabin crew, professional pilots and guest serving staff on the ground.

“We are also good in many ways including on-time schedule, web check-in, airbus and food. Our assigned seating system has pleased many passengers and our call centre has high performance in serving them,” he said.

He said AirAsia’s efforts to improve would not stop here as the ultimate aim was to be the best airline in the world.

He said the company would continue to improve customer experience and would bring in more technology to enhance its service.
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Old April 5th, 2009, 05:34 AM   #1511
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AirAsia to fly Langkawi-Singapore route soon
Sunday April 5, 2009

SUNGAI PETANI: Direct flights between Langkawi and Singapore by AirAsia will take off soon.

Transport Minister Datuk Seri Ong Tee Keat announced yesterday that the Government had given approval to the low-cost carrier to operate the route.

He said the move would boost tourism and the economy in Langkawi.

“We will leave it to AirAsia to assess the situation and decide on the frequency of flights,” he told reporters after a dialogue with Chinese non-governmental organisations yesterday.

On March 7, 15 Chinese associations in Langkawi called on the Government to allow AirAsia to fly direct between the two destinations to help the resort island weather the current economic storm.

Langkawi MCA division chief Datuk Chen Liau Weng, who made the appeal to Ong, said direct flights were crucial as he claimed that the Kedah government had not been promoting tourism.

In Kuala Lumpur, AirAsia group chief executive officer Datuk Seri Tony Fernandes was elated that the airline had been voted the world’s best low-cost carrier by British-based consultancy group Skytrax.

He said the award was special as it had put a Malaysian brand on the world aviation map again.

“We have won numerous awards but this one is very special. Even though AirAsia is a low-cost carrier, it has high quality products.

“AirAsia can be an inspiration to other Malaysian companies that they, too, can excel in anything and be the best on the world,” Fernandes said yesterday.

Skytrax presented the award to AirAsia during the Aircraft Interiors Expo 2009 in Hamburg, Germany, earlier this month.

The award was conferred based on the results of the annual World Airline Survey by Skytrax, conducted between August 2008 and March this year from respondents of diverse nationalities.

“We are very honoured to triumph over other low-cost carriers like Ryanair, EasyJet and Southwest Airlines,” he said.

AirAsia stood out based on the good performances of its cabin crew, pilots and ground staff.
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Old April 5th, 2009, 02:06 PM   #1512
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Air Asia is really great! I experienced it 3 times in Malaysia, and on KL - BKK route, amazing staff, new planes! I wish they could launch KL-Moscow route, i'd definitely use it
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Old April 6th, 2009, 12:59 AM   #1513
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Air Aisa may fly to Managlore (india)

Air Asia, the aviation agency of Malaysia, may start flight service between Mangalore and Kaula Lumpur in the near future, said the outgoing director of Mangalore Airport M R Vasudeva.

Speaking after receiving felicitation from Kanara Chamber of Commerce and Industry (KCCI) at the Chamber hall here on Saturday, he said the Malaysia aviation agency is seriously mulling over initiating flights which may be helpful to the Malaysian students studying in the district to a great extent.

Vasudeva said some of the senior officials of the Air Asia have discussed with him the matter, and they have been convinced regarding the necessity.

source: mangalorean.com
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Old April 6th, 2009, 02:02 PM   #1514
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AirAsia flies high in global arena
Published: 2009/04/06

AIRASIA Bhd group chief executive officer Datuk Seri Tony Fernandes is thrilled that the low-cost carrier has reached global heights as a Malaysian brand, with him receiving the Laureate Award recently.

Fernandes, who was the recipient of the Laureate Award in the Commercial Air Transport category, attributed the award to AirAsia's staff for their dedication.

"Fernandes was chosen for his tireless efforts to build the AirAsia brand into one of the most recognisable in Asia-Pacific, while always maintaining its successful low-cost model. We would also like to give a nod to Tony for being one of the more charismatic leaders in the airline industry," said Aviation Week deputy managing editor Jennifer Michels in a statement.

The Annual Laureate Awards recognises exceptional strategy, heroism and leadership in aviation, aerospace and defence.
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Old April 8th, 2009, 08:11 AM   #1515
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Inside flight attendant school
February 24, 2009



The flight stuff ... Malaysia Airlines cabin crew
outside a full-scale model plane cabin.


Craig Platt goes behind the curtain to discover what it takes to become a member of one of the world's top cabin crews.

You've got to get the walk right. Chin up, to project confidence, but not so high as to make you look arrogant. Make eye contact with the people you pass. Take moderate steps. The slit in your dress is long, and you don't want to expose your legs as you walk. You must appear graceful and gracious. When people see you walking through an airport, they will know who you are. Remember that you're an ambassador, not just for an airline, but for an entire country.

This is what Madam Choong Lee Fong, Malaysia Airlines' cabin crew training and standards manager, drills into her students at flight attendant school. Located in a huge concrete block in Kuala Lumpur, the training centre is home to up to 600 flight attendants at a time.

Madam Choong has a reputation to uphold. Malaysia Airlines cabin crews were voted the second-best in the world in last year's respected Skytrax survey of 15 million passengers worldwide (down from first place in 2007).

Learning how to walk elegantly is just a small component of a training regime that takes in areas such as flight safety procedures, emergency response, food service, grooming and even social etiquette.

"Staff might be invited to represent the airline at a dinner or event," explains Madam Choong, "so they need to know how to sit down properly at the table."

In the grooming class, a large group of male students are busy buffing their nails. Their hands need to look good when they're serving passengers food, Madam Choong says.

Meanwhile, the women in the class are getting lessons on doing their hair and make-up. There are mirrors on every wall of the classroom, so the students can keep as close an eye on themselves as the instructors do.

The men don't get the make-up lessons, but they are taught how to care for their skin - moisturising is important, we're told, when your working environment is so dry.

From day one the students are being observed, Madam Choong says. The school staff will monitor their progress closely to ensure that, at the end of the course, they not only know all the technical information and safety procedures they require, but that they look good too.

And they do look good. But, we're told, the airline isn't looking for Miss Universe candidates, they just want people who can look graceful in the uniform. The exhaustive interview process also provides the selectors an chance to examinethe presentability of the candidates.

But attitude is more important, Madam Choong says. "Are they presentable? Respectable? Do they make you feel comfortable? Do they seem approachable?"

Interpersonal skills and public speaking training also form part of the training. Voice training is also covered - while the flight attendants might generally speak softly to passengers, they need to be able to up the amplitude if they're issuing instructions in an emergency.

As for their looks, Madam Choong tells us that the training will transform them.

It is true that there are height and weight restrictions for the cabin crew. The flight attendants have to be tall enough to access the bags in the overhead compartments, with a minimum height of 165 centimetres for women and 176 centimetres for men. Their weight must be within the healthy range determined by the standard body mass index (BMI).

Like flight attendants everywhere, there's a perception in Malaysia that working for the airline is a glamorous gig. Madam Choong brings those views crashing back to earth as quickly as possible.

"We remind them that it is not so glamorous when you are on your knees in the aisle cleaning up the vomit of a drunk and still trying to look elegant," she says.

Drunks are one of the most common problems flight attendants must deal with, and the students must go through several `role play' situations where they are forced to deal with the type of problem passengers they are likely to encounter once they start flying. Often, the scenarios are taken directly from actual incidents on flights.

The attendants are also given first aid training, which they are required to take refresher courses in on a regular basis. Training includes the delivery of babies, and in the training room we see the (somewhat amusing) plastic model of a woman's genital area, complete with plastic baby peeking out. Births on planes do happen - at the start of the year a baby was born on a Northwest Airlines flight from the Netherlands to the US. In that case a doctor was on board, sparing the crew from the task of delivery.

Aside from having to cope with tough situations, Malaysia's flight attendants face other drawbacks to - particularly the women. One trainer reveals that female cabin crew are not allowed to have children in the first five years of service (they are not allowed to work while pregnant). In addition, they face retirement at age 45 - ten years earlier than the men.

In all, the course takes months, though different courses exist for different aircraft - safety procedures and cabin layouts vary, and the training varies accordingly.

As we leave, a group of flight attendants and pilots are going through ocean landing training. They jump from a full-scale model jet into an indoor pool, fully clothed, and practice how to draw the attention of search aircraft by forming a large circle and kicking up the water. It may be a serious subject but, as the crew splash about in the water, it makes at least some parts of being a flight attendant look kind of fun.

Craig Platt is online travel editor. He travelled to Kuala Lumpur as a guest of Malaysia Airlines.

Source: http://www.brisbanetimes.com.au/trav...0210-82qs.html
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Old April 8th, 2009, 08:04 PM   #1516
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Quote:
Originally Posted by nazrey View Post
Inside flight attendant school
February 24, 2009



The flight stuff ... Malaysia Airlines cabin crew
outside a full-scale model plane cabin.



Madam Choong has a reputation to uphold. Malaysia Airlines cabin crews were voted the second-best in the world in last year's respected Skytrax survey of 15 million passengers worldwide (down from first place in 2007).
sorry Mr Platt, it's world's 1st!

and it is also MAS' 6th time to get the same title.
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Old April 8th, 2009, 10:47 PM   #1517
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Quote:
Originally Posted by OshHisham View Post
sorry Mr Platt, it's world's 1st!

and it is also MAS' 6th time to get the same title.
i think what he meant was last year Skytrax 2008, MH got 2nd in the world compared to the year 2007 (MH 1st in the world).
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Old April 9th, 2009, 06:44 AM   #1518
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Yeah you are right hafidz jon, in 2008 MH got 2nd in the world which is lost to Asiana Airlines ! kadang kala kali itu China telah host Olympic Games pada tahun 2008! BTW MH 1st in the world since 2001!

Quote:
WORLD'S BEST CABIN STAFF 2008

1.Asiana Airlines
2.Malaysia Airlines
3.Singapore Airlines
4.Thai Airways
5.Air New Zealand

© Skytrax

WORLD'S BEST CABIN STAFF 2009

1. Malaysia Airlines
2. Asiana Airlines
3. Thai Airways
4. Singapore Airlines
5. Cathay Pacific



Quote:
Originally Posted by nazrey View Post
World's Best Cabin Staff 2007
We Fly (Malaysia Airlines Theme - Original Version)









Malaysia Airlines: (TVC) Beyond Expectations




Last edited by nazrey; April 9th, 2009 at 06:49 AM.
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Old April 10th, 2009, 12:54 PM   #1519
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An experience redefined!
by Lin.y.c
http://www.flickr.com/photos/linyc/1352298117/

image hosted on flickr
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Old April 12th, 2009, 11:35 AM   #1520
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MAS gets five-star ranking for the fourth time
Published: Sunday April 12, 2009 MYT 12:47:00 PM
By YUEN MEIKENG

PETALING JAYA: Malaysia Airlines (MAS) has successfully retained its five-star airline ranking, making it the fourth year in a row.

The ranking recognises the highest product quality and consistently high standards of staff service delivery onboard and airport environments.

The national carrier was assessed by airline and airport industry research advisor Skytrax under its Quality-Cost-Value-Satisfaction audit from November to December last year.

“This award is a timely recognition of our employees’ continuous commitment to delivering the highest quality at affordable prices,” said MAS managing director and chief executive officer Datuk Seri Idris Jala in a statement on Sunday.

He added the airline’s value proposition was to treat its customers as how they would treat guests at their own homes.

“We now have over 700 customer-focused initiatives. These are aimed at improving our front liners’ interaction skills and service delivery as well as improving our physical product and service offerings,” Idris said.

Skytrax Group chief executive officer Edward Plaisted said the greatest attribute behind the five star status was an airline’s ability to deliver the combination of product and service.

“The airline industry is a people-business and we are highly focused on recognising those airlines whose staff deliver a true five-star standard of service delivery,” he said.
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