Despite Subway Improvements, Survey Shows Riders Still Aren't Impressed

New Jack City · August 5th, 2005, 05:23 PM

Average rider finds the subway system rated 6.1 out of 10, sounds about right, no?

NY1

Despite Subway Improvements, Survey Shows Riders Still Aren't Impressed

August 05, 2005

Despite billions spent on ultramodern trains and renovated subway stations, New York City straphangers appear no more pleased with the subways than they were a decade ago.

Those are the results of this year's Metropolitan Transportation Authority rider survey, according to Newsday. The MTA commissioners the survey each year to gauge rider satisfaction.

This year's survey finds that riders on average rate the subway system a 6.1 out of 10 - the same as in 1994.

The findings are discouraging to some transit officials – and even some transit advocates who are often critical of the agency – because over the last decade, the MTA has lowered the number of breakdowns, increased on-time service, and spent billions on equipment.

One of the problems most cited by riders surveyed is overcrowding.

As for the individual lines, riders rate the 1 line as the best and the crowded 5 line the worst.

The 6.1 overall rating is still a vast improvement over 1984, when subway riders gave the system an overall rating of 3.5.

GVNY · August 5th, 2005, 06:28 PM

Every one of those "finds" is expected. A little common sense would have thrown away the need of a survey.

asohn · August 5th, 2005, 06:43 PM

Maybe its because the only people who bother to fill out these surveys are the ones who are unsatisfied.

Also, maybe now that the new modern trains are running, people are unsatisfied with the older stock?

Dale · August 5th, 2005, 06:55 PM

Or maybe people just tend to be unsatisfied.

August 5th, 2005, 05:23 PM	#1
New Jack City User Join Date: Dec 2002 Location: NYC Posts: 5,651 Likes (Received): 2	Despite Subway Improvements, Survey Shows Riders Still Aren't Impressed Average rider finds the subway system rated 6.1 out of 10, sounds about right, no? NY1 Despite Subway Improvements, Survey Shows Riders Still Aren't Impressed August 05, 2005 Despite billions spent on ultramodern trains and renovated subway stations, New York City straphangers appear no more pleased with the subways than they were a decade ago. Those are the results of this year's Metropolitan Transportation Authority rider survey, according to Newsday. The MTA commissioners the survey each year to gauge rider satisfaction. This year's survey finds that riders on average rate the subway system a 6.1 out of 10 - the same as in 1994. The findings are discouraging to some transit officials – and even some transit advocates who are often critical of the agency – because over the last decade, the MTA has lowered the number of breakdowns, increased on-time service, and spent billions on equipment. One of the problems most cited by riders surveyed is overcrowding. As for the individual lines, riders rate the 1 line as the best and the crowded 5 line the worst. The 6.1 overall rating is still a vast improvement over 1984, when subway riders gave the system an overall rating of 3.5.

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August 5th, 2005, 06:28 PM	#2
GVNY Metropolis Join Date: Feb 2004 Location: Old Tacoma, Washington Posts: 929 Likes (Received): 0	Every one of those "finds" is expected. A little common sense would have thrown away the need of a survey.

August 5th, 2005, 06:43 PM	#3
asohn Registered User Join Date: Aug 2004 Location: North Jersey Posts: 980 Likes (Received): 0	Maybe its because the only people who bother to fill out these surveys are the ones who are unsatisfied. Also, maybe now that the new modern trains are running, people are unsatisfied with the older stock?

August 5th, 2005, 06:55 PM	#4
Dale Registered User Join Date: Sep 2002 Location: Orlando,FL Posts: 7,731 Likes (Received): 25	Or maybe people just tend to be unsatisfied.