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Old June 29th, 2014, 06:59 PM   #2981
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Dragonair cabin crew threaten action over tough shifts, hiring of Beijing staff
26 June 2014
South China Morning Post

Dragonair cabin crew members are backing industrial action by their union if their complaints about "chaotic rostering" and perceived threats to their income and promotion prospects from the opening of a Beijing base are not resolved.

Priscilla Mok Oi-shan, chairwoman of the Dragon Airline Flight Attendants Association, said 400 of the union's 1,200 members attended a special meeting on Tuesday where they discussed the two topics.

"The members agreed that we need to talk to management about it. If we cannot reach a consensus with management, they support going ahead with further action," she said.

At the centre of the controversy is what Mok described as "chaotic rostering". She said many crew members had to take same-day return shifts six days in a row, an exhausting process as it left them only about six hours of rest at home between shifts, after travelling to and from the airport.

Another problem, Mok said, was that the airline was recruiting 20 flight attendants from Beijing for a new base there, after having already set up bases in Shanghai and Hangzhou . "When the advertisement was [published] … it said the airline needed to hire people from Beijing because it had failed to find quality people in Hong Kong. But what do they mean they can't find quality people," she asked.

A bigger problem, she said, was that hiring flight attendants from Beijing meant local crews would have to take more same-day return trips. They would thus not get as many out-port allowances - about HK$500 each time a crew member stays overnight away from their home base - as they did now.

Local crews' promotion prospects could also be affected, Mok said. Sister airline Cathay Pacific's mainland crew took only two to three years to get promoted, compared with more than 10 for local crew. Mok said she would seek meetings with the airline management soon.

A Dragonair spokesman said airlines were international businesses serving customers from different parts of the world. "Our customers will benefit from the availability of Beijing-based crew, with the advantage of language proficiency and cultural background, serving the Beijing flights," he said.
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Old July 2nd, 2014, 04:46 PM   #2982
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Old July 5th, 2014, 07:00 AM   #2983
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English is key for Cathay
4 July 2014
The Standard

Being gracious with good English could go a long way if you want to land a job as a flight attendant at Cathay Pacific.

``We focus more on personality,'' said Ada Kung Pui-yee, career development and resourcing specialist. ``Impressive CVs are not that vital.''

Cathay is recruiting more than 1,000 cabin crew, with half of the posts already filled in the past six months.

Its flight attendants' starting pay ranges from HK$17,000 to HK$18,000, including allowances. Kung said speaking English is essential to communicate with Cathay's staff who come from 14 nations.

Hong Kong students are weak in spoken English even though they may be good at reading and writing, Kung said. ``They do not have much chance to communicate in English,'' she added.

To help fresh graduates improve their grooming and interview skills, Cathay held two career workshops for 134 tertiary students last Friday and yesterday. ``Students who participated in the workshop performed better in interviews and were usually more confident,'' Kung said.

Appearance and behavior can also affect interviewers' perception, said flight purser and workshop trainer Jacqueline Lau Chi- ying. ``Deportment including appearance, behavior, social manner and posture is important in the interview,'' Lau said.

Natural-looking makeup is essential for girls during in interview, while smokey eyes and colourful contact lenses should be avoided, she said.

Lau also demonstrated how to turn a pony tail into a classic bun, and how to walk with grace and poise.

``They key is to stay happy during the interview,'' Lau said.

With about 9,700 cabin crew, Cathay is recruiting more staff as it will buy 91 new aircraft in the next decade.

Applicants undergo several interviews, group discussions and role playing over three months.

``We also focus on interaction in the group activities,'' Kung said.

The final test is a conversation with interviewers in which they may talk about an applicant's background in detail.
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Old July 8th, 2014, 08:45 PM   #2984
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Old July 17th, 2014, 04:23 PM   #2985
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Allergy sufferer denied flight meal
10 July 2014
The New Zealand Herald

Airline tells man he has to go without food on 11-hour plane trip because it cannot serve peanut-free meals

An Auckland man flying business class from London to Hong Kong says he was told he would have to go without an in-flight meal for his 11-hour trip because the airline could not cater to his peanut allergy.

Hong Kong-based carrier Cathay Pacific says it is unable to guarantee a peanut-free meal because peanut-based ingredients are widely used throughout the Asia Pacific region — and that passengers with allergies should bring their own food on board.

But Brian Moore said he had travelled on many airlines over the years, including Asian airlines — all of whom have been able to cater to his needs.

Mr Moore, who lives on the North Shore, was heading to London for a holiday with his wife.

He had requested through his booking agent, Flight Centre in Browns Bay, peanut-free meals on all four legs of their trip.

On the first leg, Auckland to Hong Kong, he received a peanut-free meal from Air New Zealand.

But on the second leg, on Cathay Pacific from Hong Kong to London, Mr Moore said staff told him they did not have a peanut-free meal available and that because he had informed them of his peanut allergy, no food could be given to him.

Mr Moore said staff told him that because they were an Asian airline, much of their food was made with peanut-based products. “Being told at the start of an 11-and-a-half hour flight that I would not be served any food was not what I had expected.

“To complicate matters, I have a heart condition which requires me to take medication at set intervals — the medication must be taken with food.”

In the end, he was given a bread roll and an apple to sustain him.

Cathay Pacific yesterday confirmed it had received a complaint from Mr Moore but said it did not comment on individual cases.

NZ manager Brian Tsoi said the airline was unable to guarantee a peanut-free meal or environment because peanut-based ingredients were widely used throughout Asia Pacific.

“We also cannot prevent passengers from bringing peanuts on board or insist that they do not open or eat them. This is a common policy.”

He said passengers with peanut allergies were encouraged to take steps to minimise their potential exposure, including bringing their own food on board, wearing a medical alert bracelet and carrying appropriate anaphylaxis treatment prescribed by their doctor which can be self-administered.

But he said notification of an allergy was required from a travel agent or the passenger a week or more before departure, and a medical form so “their fitness to travel can be assessed and that the request for non-peanut containing cocktail snacks can be submitted to the airline”.

Mr Moore said he made the request months before his flights and that the staff member he dealt with at the Flight Centre agency also has confirmation that she entered his request.

Mr Moore, a seasoned traveller, said he could not understand how an international airline could not cater to passengers with a peanut allergy — something that was very common.
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Old July 18th, 2014, 04:19 PM   #2986
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Old July 19th, 2014, 08:04 PM   #2987
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Cathay Pacific strengthens cargo presence in Canada with new freighter service to Calgary
Press Release
16 Jul 2014

Cathay Pacific Airways today announced that it will boost its freighter services to and from Canada with a new twice-weekly scheduled service to Calgary commencing on 17 October 2014, subject to government approval.

The latest addition to Cathay Pacific’s cargo network brings the total number of freighter destinations it serves in North America to 14. The new service will further strengthen the airline’s presence in Canada and offer customers more choice and greater flexibility when transporting commodities to and from Asia.

The Calgary service will be operated by Boeing 747-8 Freighters which will fly machinery and perishables direct from Calgary to Hong Kong to connect with Cathay Pacific’s extensive Asian network. Both the Tuesday and Friday services will operate on a Hong Kong-Anchorage-New York (JFK)-Calgary-Hong Kong routing, with an additional Columbus tag for the Friday flight.

Cathay Pacific Director Cargo James Woodrow said: “We are excited about strengthening our already extensive freighter network in North America and believe this new service to Calgary will further facilitate the efficient flow of goods between Canada and Asia.

“We will be operating our largest and most technologically advanced commercial freighter, the Boeing 747-8F, into Calgary and connecting freight through our new cargo terminal in Hong Kong onto our wider Asian network. We will now be able to provide one of the fastest and most convenient ways to move time-sensitive freight from the Central Canada region, cutting down on time spent in transit, resulting in reduced handling costs for our customers.”

Calgary Airport Authority Senior Vice-President and Chief Commercial Officer Stephan Poirier said: “We are pleased that Cathay Pacific Cargo has selected Calgary to be its newest Canadian partner. We’ve invested extensively in Calgary’s cargo infrastructure over the last 15 years, strategically positioning the airport for airlines such as Cathay Pacific to enter into Calgary’s market, completing our vision of linking Alberta’s businesses to Asia. As one of only two Canadian airports with non-stop freighter services to Europe and Asia, Calgary continues to be a place where people, places and business connect.”

Cathay Pacific currently operates freighter services to 44 destinations around the world. In June the airline boosted its Columbus service from two flights a week to thrice-weekly. The airline has 13 Boeing 747-8F aircraft in its fleet, with one more on order for delivery in 2016.
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Old July 20th, 2014, 06:05 PM   #2988
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Cathay Pacific named 'World's Best Airline' for fourth time in annual Skytrax Awards
Press Release
15 Jul 2014

Cathay Pacific Airways has once again been named “World’s Best Airline” in the annual Skytrax World Airline Awards. This is the fourth time Cathay Pacific has received the World’s Best Airline honour - the only airline to achieve such a feat. The carrier also took the title in 2003, 2005 and 2009.

The latest Skytrax awards are based on a survey of 18.85 million airline passengers from around the world who voted for their favourite travel experiences between August 2013 and May 2014. Skytrax is acknowledged as running one of the most comprehensive customer satisfaction surveys in the airline industry. Airline passengers from more than 160 countries participated in the latest survey, which covered 245 airlines worldwide. The survey measures standards across 41 key performance indicators of airline products and services.

Cathay Pacific Chief Executive Ivan Chu collected the award on behalf of the airline at a ceremony staged by Skytrax at the Farnborough International Air Show in the UK today. Commenting on the award, Mr Chu said that he was “extremely proud, for both Cathay Pacific and Hong Kong” to receive this honour.

“As the home airline of Hong Kong, we take great pride in putting the city on the international stage by winning this prestigious award once again. The World’s Best Airline award is particularly important to us because it was decided by the votes of close to 19 million travellers from around the world. Thank you to everyone who voted for us!” Mr Chu said.

“I would like to thank all my Cathay Pacific colleagues who have worked tirelessly to ensure we offer world-beating products and services to our customers. We have been the home airline of Hong Kong for close to 70 years and we are deeply committed to building our city into one of the world’s great aviation hubs. We do this through our huge investment in new aircraft, our world-beating seats, lounges and other products, our renowned Service Straight from the Heart and an ever-expanding network of destinations.”

Cathay Pacific has been making significant investments to improve its customer offering and cement its position as one of the world’s most highly regarded premium international carriers. Investments so far include:

- One of the world’s most modern wide-body fleets, with some 90 new aircraft currently on order at an aggregate list price of about HK$220 billion.

- The development of an extensive worldwide network offering connections to almost 190 destinations in 46 countries and territories.

- Refreshed cabins across the airline’s entire fleet over the last four years, representing an investment of some HK$4.9 billion, along with a HK$880 million investment in upgraded lounges across its international network.

- Building a winning team with a workforce of some 21,000 staff worldwide. The airline will recruit 2,200 more people in 2014.

Mr Chu emphasised that Cathay Pacific will continue investing for the future and working to ensure that passengers can enjoy a more comfortable and convenient travel experience. The airline will continue to improve its lounges within its international network, including the reopening of The Pier First Class Lounge in 2015 and Business Class Lounge in 2016 with a brand-new design. The next generation of seats and inflight entertainment products will be introduced with the arrival of the A350 aircraft in early 2016. Network development will also remain a key focus for the airline, with flights to Manchester launching in December this year and a new service to Zurich beginning in March 2015.

“The airline industry is becoming more competitive by the day and the only way to prosper is to continue to offer the best to your customers at every level,” Mr Chu said. “The Skytrax World’s Best Airline award demonstrates that we have been doing the right things, but we will not rest on our laurels. We will continue working to provide a superior travel experience that will make the people of Hong Kong proud.”

In the same awards, oneworld was named the World’s Best Airline Alliance for the second year running, confirming its position as the most highly prized global airline alliance. Cathay Pacific is a founder member of oneworld.
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Old July 21st, 2014, 08:22 AM   #2989
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Old July 22nd, 2014, 08:29 PM   #2990
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Old July 25th, 2014, 05:36 AM   #2991
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Old July 27th, 2014, 05:06 PM   #2992
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5 foreign airlines to transfer to NAIA 3 next week
25 July 2014
The Philippine Star

MANILA, Philippines - The Department of Transportation and Communications (DOTC) yesterday said the P1.9-billion retrofitting and rehabilitation of the Ninoy Aquino International Airport terminal 3 (NAIA 3) being undertaken by Japanese firm Takenaka Corp. is almost complete, paving the way for the transfer of five foreign airlines next week.

Transportation Secretary Joseph Emilio Abaya said the modern passenger terminal building of NAIA 3 is about 85 percent complete and will be ready for airline operations on July 31.

“We are extremely pleased to confirm that full airline operations would begin at NAIA 3 next week. Our gateway airport will now be able to welcome 3.5 million more passengers with modern facilities every year, and NAIA 1 will now be considerably decongested to improve passenger convenience,” Abaya stressed.

He pointed out that certain systems that are non-critical to full airline operations, such as building maintenance, will be completed within the year.

Emirates, Delta Airlines, Singapore Airlines, Cathay Pacific and KLM are set to transfer to NAIA 3 once the project is completed.

Abaya said the Manila International Airport Authority (MIAA) has announced that Delta Airlines would have its first flight out of Terminal 3 on Aug. 1, while KLM Royal Dutch Airlines would move in first week of August.

He added that Singapore Airlines, Emirates and Cathay Pacific will follow suit by the end of next month.

“These five carriers have the highest volume of international flights coming in and out of NAIA, so we look forward to giving them a new home,” he added.

With the transfer, the passenger volume at the congested NAIA 1 would be reduced from the current eight million to the airport’s design capacity of 4.5 million passengers.

Abaya explained that the project was awarded to Takenaka back in 1997 and was supposed to be completed in 2002 but legal issues related to the bidding process delayed it.

NAIA 3 opened in 2008 but was only 52 percent operational.

The government was able to convince Takenaka to complete the project regardless of the ongoing court cases.

“President Aquino’s daang matuwid promise calls for political will to prevail in order to deliver the government services our people deserve, so we made sure that 17 years and 4 administrations later, the whole Terminal 3 facility may be enjoyed by the public within his term,” Abaya said.

“Takenaka’s $40-million contract began in August last year. Over the past year, the Japanese firm has undertaken completion works for systems such as flight information displays, computer terminals, gate coordination, landing bridges and fire protection systems,” he said.
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Old July 31st, 2014, 06:44 PM   #2993
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Cathay Pacific boosts nonstop frequency between Chicago and Hong Kong
28 July 2014
Chicago Business Journal

Cathay Pacific Airways said today it will add three additional nonstop flights a week to its current daily nonstop service between Chicago's O'Hare International Airport and Hong Kong, effective Aug. 2, 2014.

The three new nonstops will depart O'Hare on Wednesday, Friday and Sunday, and return from Hong Kong on Tuesday, Thursday and Saturday. The additional flights will be flown on Boeing 777-300 ER aircraft with a three cabin configuration — business, premium economy and economy class.

In making the announcement of new flights, Cathay Pacific took pains to note that the additional service would allow passengers flying from Chicago to Hong Kong to make same day connections to other Asian destinations without a lengthy layover in Hong Kong.

Noted Cathay Pacific Senior Vice President Americas Tom Owen: "We now provide the fastest way for American customers to get from Chicago and Hong Kong and Singapore, as well as a host of other Southeast Asian cities, including 22 destinations in mainland China and six in India."

The increased Cathay Pacific service comes as Chicago-based United Airlines (NYSE: UAL) said last week it is putting more emphasis on introducing flights to secondary Chinese and other Asian markets as a way to compete with Chinese carriers that are proving popular with Asian customers flying key routes to the United States.

Cathay Pacific also is ramping up its service to Chicago as the city sees a pronounced increase in service by Middle Eastern carriers, who have been aggressive about courting travelers interested in flying form Chicago to the Middle East and connecting there to flight to Asian and the South Pacific.

Qatar Airways and Etihad Airways already fly nonstop from Chicago to the Middle East, and Emirates begins nonstop service between O'Hare Airport and Dubai on Aug. 5.

The new Cathay Pacific frequencies appear designed at least in part to offer Chicago-based travelers more options to Asia, given the Middle East airlines' growing presence at O'Hare and United's decision to shift its focus a bit in the Asia Pacific region.
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Old August 1st, 2014, 06:24 PM   #2994
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Old August 3rd, 2014, 06:36 PM   #2995
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Old August 4th, 2014, 05:39 PM   #2996
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Cabin door open for more men to join Dragonair
1 August 2014
South China Morning Post

Airline wants to narrow airborne gender gap by recruiting males into female-dominated jobs

While employers commonly come under fire for not hiring enough women, Dragonair wants to hire more men.

As it seeks to recruit more flight attendants for its expanding Asian routes, the airline is looking for greater diversity – including men and Putonghua speakers.

A “neutralisation of the job’s nature” may have played a role in the industry’s gradually diminishing gender gap in the female-dominated occupation, assistant manager of recruitment Maria Lee said yesterday.

“The nature of our job is to care about people,” Lee said. “More gentlemen accept the job as a service provider.”

In the past two years, the airline has seen an increase of 25 to 30 per cent rise in applications from men.

“It helps,” said Lee, as men also “tend to be talkative, and they will [show] initiative more, to help people”.

Anthony Fung, a senior purser who has worked at Dragonair for 13 years, said he started working as a flight attendant as he waited to hear back from a job with the police force.

Ultimately, he decided to remain at the airline because he felt the job was less personally confining and the hours were better. It’s also “more chic,” he said, smiling.

Being a minority meant his female colleagues often consulted him for a “male perspective” on problems, he added.

Dragonair’s assistant manager of corporate communications, Catherine Sin said people used to think of it as an industry for women. “But nowadays, things are changing, and more men are entering the industry,” she said.

Lee said an average cabin crew had 15 female members and one male, a ratio she hoped would become more balanced in the future.

In the recruitment drive this weekend, Lee said interviewers would “try to in-take as many [men] as possible, to cope with the expansion plan”.

Putonghua speakers are also preferred, she said, as “we have so many routes going back and forth between mainland China, and we will definitely need more people.”

But while Putonghua is an advantage, Fung says applicants should not lose sight of the main language requirement, which is English. “One time I interviewed someone, and he was like, ‘Oh, do I have to speak in English? Can I speak in Mandarin?’.”

Fung, who won the 2009 In-flight Sales Person of the Year Award, said people who are “submissive” might not be suited to the representative nature of the job. “Be yourself. Be authentic,” he said.

Dragonair was named the third most attractive employer in the 2014 Randstad Award, and its parent company Cathay Pacific came top.
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Old August 5th, 2014, 05:52 PM   #2997
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Old August 10th, 2014, 06:18 AM   #2998
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Cathay Pacific enhances Sri Lanka service with new non-stop flights to Colombo
Press Release
08 Aug 2014

Cathay Pacific today announced that it will enhance its service to Sri Lanka by operating four non-stop flights a week to Colombo from 27 October 2014. The direct flights will replace the flights that currently stop in Singapore and will make Cathay Pacific the only airline to operate direct services between Hong Kong and Colombo. The airline will still offer a daily service to Sri Lanka, with three flights a week continuing to operate via Bangkok.

The new direct flights will be operated by an Airbus A330-300 aircraft equipped with Cathay Pacific’s award-winning long-haul Business Class seats together with new Premium Economy and Economy Class seats. Passengers will be able to enjoy on-demand inflight entertainment in all classes.

Cathay Pacific has been serving Sri Lanka for more 20 years. This latest service enhancement will provide passengers from Sri Lanka with greater choice and more convenience when travelling to Hong Kong or onwards to other destinations in Cathay Pacific’s international network or the regional network of sister airline, Dragonair.
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Old August 14th, 2014, 12:24 PM   #2999
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Gulf Carriers Cut into Cathay Pacific's Profitability

http://skift.com/2014/08/13/gulf-car...profitability/
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Old August 14th, 2014, 04:05 PM   #3000
_Night City Dream_
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I've traveled with Cathay Pacific and Dragon air 4 times this year and I don't want to travel with them any more. The service is very good but there's one point that crosses out everything. The seats. They are always in upright position and you can't change it to sleep. For distances like Moscow - Hong Kong this May bee seen as burden.
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cathay pacific, east asian airlines, hong kong, oneworld

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