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Old April 12th, 2005, 03:32 AM   #341
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11 April 2005
Corporate Press Release
Cathay Pacific Celebrates Official Launch Of Xiamen Services

Cathay Pacific Airways today celebrated the official launch of services from Hong Kong to Xiamen at a gala dinner in the Fujian Province city hosted by Chief Executive Philip Chen with Guest of Honour Xiamen Vice Mayor Xu Mo, Civil Aviation Eastern Region Administration Department Director General Xia Xinhua and about 100 invited guests.

The three-times-weekly service from Hong Kong to Xiamen commenced 28 February 2005 to extend the airline’s network in the Chinese Mainland and further strengthen Hong Kong as a global hub and gateway to the Mainland.

Cathay Pacific also serves Beijing daily and operates 12 weekly freighter services to Shanghai. Seven more weekly Beijing services will be added soon.

Those who attended the gala dinner in Xiamen also included Director General of Xiamen Municipal Trade Development Bureau Xiong Yanliang, Director General of the Xiamen Foreign Investment Bureau Sun Xiyou, Director General of the Xiamen Entry-Exit Inspection and Quarantine Bureau Wang Zhongfu, and representatives from Xiamen Municipal Communications Committee and CAAC’s Transportation Department, etc.

Xiamen Vice Mayor Xu Mo said at the gala dinner: "Cathay Pacific is a world-renowned airline and the launch of the new service between Xiamen and Hong Kong will be a boon to the development of Xiamen's tourism, business and trade. Cathay Pacific’s international network of more than 90 destinations also helps strengthen Xiamen’s connection with the world."

Cathay Pacific Chief Executive Philip Chen said: "Xiamen represents a landmark destination for Cathay Pacific. The flight is also the shortest among all services currently operated by the airline. Xiamen is the Mainland’s fourth largest international airport and we are pleased that Cathay Pacific will help drive tourism traffic between Hong Kong and Xiamen by making seamless same-carrier connections to more than 90 destinations across our global network. With sales offices in more than 100 countries we will work hard to promote Xiamen as a business and tourist destination."
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Old April 12th, 2005, 07:06 PM   #342
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12 April 2005
Corporate Press Release
Cathay Pacific opens applications for International Wilderness Experience educational safari to local students

Cathay Pacific Airways today opened applications for the Cathay Pacific International Wilderness Experience 2005, in which young people from around the Asia Pacific region will join an educational safari in South Africa.

The trip will take place between 26 July and 5 August 2005 and is open to young people between the age of 16 and 18 years. In Hong Kong, the programme is co-organised by Cathay Pacific and The Hong Kong Federation of Youth Groups.

More than 50 delegates from 15 countries and territories will take part including Hong Kong, Beijing, Shanghai, Taiwan, India, Malaysia, Philippines, South Korea, Thailand, Vietnam, Japan, New Zealand, Bahrain, Pakistan and South Africa. Most expenses, from the cost of air tickets, course fees, accommodation, meals, and ground transport in South Africa will be sponsored by Cathay Pacific.

This will be the 11th Wilderness programme. Delegates will stay in the Entabeni Game Reserve near Johannesburg, South Africa where they will be guided by a team of highly qualified Educational Officers and take part in activities to learn more about man’s impact on the environment during hikes, camping trips and wildlife observation. They will also share their cultural traditions with each other through a wedding ceremony role-play, group discussions, songs and dance.

Since its inception in 1991, more than 450 students have taken part in the programme. The Entabeni Game Reserve covers over 10,000 hectares and is home to a diverse population of plant and animal life, including the Big Five – elephant, rhino, lion, buffalo and leopard – as well as more than 80 other species of mammals and 380 species of birds.

Full details and online application are available on the web sites at www.cathaypacific.com/iwe or www.hkfyg.org.hk/ye. The closing date for applications is 13 May 2005. For further details please call The Hong Kong Federation of Youth Groups, Youth Exchange Unit on 2561-6149.
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Old April 13th, 2005, 02:47 AM   #343
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Cathay will lobby for right to fly US domestic routes
Vanson Soo and Danny Chung in Xiamen
13 April 2005
The Standard

Cathay Pacific Airways executives will accompany government officials to Washington later this month to lobby for the right to fly domestic routes in the United States.

Hong Kong is pushing for a so- called "open skies" agreement with the United States, so that local airlines such as Cathay can fly within the US, as well as secure other rights on pricing and flight numbers.

US carriers can now fly to Hong Kong and then on to other countries under the fifth-freedom rights.

The restricted access to leading markets such as the United States is hindering the development of Hong Kong as a global aviation hub, Cathay said. The open-skies talks are scheduled for April 25 and 26.

"As far as US domestic services are concerned, if we're rushing to give in to a lot of their demands right now, by the time they consider to open up, we may be left with very little bargaining chips to ask for what is in Hong Kong's true benefits," said Alan Wong, general manager of Cathay's corporate communications. Cathay chief executive Philip Chan said the airline would be supportive of "equal and fair" fifth-freedom rights. He said only a strong home carrier could turn an airport into a hub, as British Airways achieved at Heathrow, where a "multiplier effect" could be attained.

Chen said Cathay is in talks to add a route to Moscow and may resume services to Manchester.
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Old April 13th, 2005, 04:41 AM   #344
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By jzs @ HKADB :



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Old April 20th, 2005, 01:11 AM   #345
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Cathay Pacific adds new flights to Frankfurt, Denpasar
18 April 2005

HONG KONG, April 18 (Xinhua) -- Cathay Pacific Airways on Monday announced it will add more services to Frankfurt and Denpasar to further bolster its enhanced summer schedule.

Three new weekly services to Frankfurt will depart Hong Kong every Tuesday, Thursday and Saturday and arrive in Germany the following morning. The return flights will depart every Wednesday, Friday and Sunday, and arrive in Hong Kong at lunch time the following day. It will be served with a two-class Airbus 340-300.

Four additional weekly flights to Denpasar will depart Hong Kong on Tuesday, Thursday, Saturday and Sunday and return early morning on Monday, Wednesday, Friday and Sunday. The return flights will connect seamlessly with afternoon departures from Hong Kong to Canada, the United States, South Korea and Japan. The existing daily Denpasar flights connect with onward flights to Europe.

With its new services Cathay Pacific will operate 10 times a week to Frankfurt and 11 times a week to Denpasar.

Earlier, Cathay Pacific announced seven new weekly flights to Beijing, a third daily non-stop service to Los Angeles and additional services to Amsterdam, Ho Chi Minh City, Johannesburg, Nagoya and Perth in its enhanced summer schedule.

Cathay Pacific Director of Corporate Development Augustus Tang said, "Our increased frequency of flights to Frankfurt and Denpasar will offer greater choice to passengers and further strengthen connections across the Hong Kong hub. Together with our other new services launched this summer they will strengthen Hong Kong's position as a global hub and gateway to the Chinese Mainland."
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Old April 25th, 2005, 04:14 PM   #346
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Cathay Pacific Shares May Rise After Pilots End 4-Year Dispute

April 25 (Bloomberg) -- Shares of Cathay Pacific Airways Ltd., Asia's second-largest airline by market value, may gain after its pilots' union accepted a settlement to end a dispute that began in 2001 when 51 of its members were fired.

"That's good news,'' said Francis Lun, general manager of Fulbright Securities in Ltd. in Hong Kong. "The shares should rise now that the problem has been solved.''

The Hong Kong-based airline, which employs more than 15,000 people, fired the pilots after a disagreement with the union over pay and scheduling. The settlement offers to rehire 49 of the pilots for cargo flights and treat them as new hires, Carolyn Leung, a Cathay spokeswoman, said by phone yesterday.

An unspecified payment will be made to the union for every pilot who doesn't seek re-employment by May 16, she said.

The Sunday Morning Post said yesterday the payout will be equivalent to 10 months' pay. Leung declined to confirm that figure.

The Hong Kong Aircrew Officers Association had recommended members accept the airline's latest settlement offer after failing to get the two-thirds majority needed in February to end the dispute.

Union members have been paying up to HK$25,000 ($3,207) a month into a fund to aid the jobless pilots, pushing union dues up to 5 percent of salaries and leading to a sharp drop in union membership, the English-language newspaper said. The dispute was one of the longest running in aviation industry, according to the newspaper.

Union General-Secretary John Findlay wasn't available for comment.

Cathay Pacific shares closed unchanged at HK$14.70 on April 22. The shares added 0.7 percent last week, compared with a 0.4 percent advance by the benchmark Hang Seng Index.
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Old April 27th, 2005, 03:58 AM   #347
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26 April 2005
Corporate Press Release
Cathay Pacific to launch freighter services to Dallas, Atlanta

Cathay Pacific Airways today announced it will launch a new freighter service to Dallas and Atlanta to help meet the growing demand in the United States for exports shipped through Hong Kong, the world’s busiest international air cargo hub.

Both cities are new Cathay Pacific online destinations. A Boeing 747-400 freighter will operate three times a week from 19 November 2005, departing Hong Kong every Tuesday, Thursday and Saturday, stopping first in Dallas and continuing to Atlanta.

With this new service Cathay Pacific will operate 21 scheduled freighters a week to six US cities and offer cargo services to 52 destinations around the world. The other four US cargo ports in the airline’s network are Chicago, Los Angeles, New York and San Francisco.

Both Dallas and Atlanta have developed as regional logistics centres. Direct Cathay Pacific flights will offer a quicker, more convenient product and bypass the need for goods to be trucked inland from existing gateways on the East and West coasts. Both ports will also offer easier access to markets in Latin America.

Cathay Pacific Director and General Manager Cargo, Ron Mathison said: “Cathay Pacific’s new freighter flights to Dallas and Atlanta will improve our service to shippers – delivering access to new markets and cutting delivery times – and demonstrates our commitment to further strengthen Hong Kong as the world’s busiest international cargo hub. Expanding our US network is a significant step for the airline and Hong Kong.”
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Old April 27th, 2005, 02:49 PM   #348
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27 April 2005
Corporate Press Release
Cathay Pacific wins four brand awards

Cathay Pacific Airways today announced it received four brand recognition awards in separate polls conducted by the Reader’s Digest and Yahoo!

The airline received a Platinum and Gold Award in this year’s Reader's Digest SuperBrands customer survey and two awards in the Yahoo! Emotive Brand Awards 2004-2005.

The Reader’s Digest SuperBrands consumer survey asked 6,000 readers in Hong Kong, Malaysia, Singapore, Taiwan, Thailand and the Philippines to rate companies according five criteria: quality, value, strength of image, trustworthiness and how well each brand understands consumers' needs.

Cathay Pacific was awarded Platinum SuperBrand status, which according to Reader's Digest recognises "the cream of crop". The airline has now been awarded Platinum status in the Hong Kong airline category for six consecutive years.

"Platinum status is an extraordinary recognition of dominance, meaning no other competitor comes close to them! To achieve Platinum status, these dominant brands must achieve a rating score of at least double that of the nearest competitor," the Reader's Digest explained. The airline received a Gold award in the all-Asia Airline category.

Cathay Pacific received two awards in the Yahoo! Emotive Brand Awards 2004-2005. The airline carried off the Top Emotive Brand award in the Airline category, and was one of seven companies named overall Top Emotive Brand winners.

The Yahoo! Emotive Brand Awards polls the portal's Hong Kong users on brands that most appeal to them. Some 184 companies across 17 categories were nominated. More than 700,000 people voted online.

Yahoo! says the award aims to "recognise companies with good brand values and strong emotional bond with their customers … and to increase public awareness of quality brands and services which are key to Hong Kong's success as an international business hub."

Cathay Pacific Manager Marketing Communications Celine Ho said: "Cathay Pacific is delighted to receive awards from the Reader's Digest and Yahoo! They are all the more meaningful as they were both decided on the basis of a popular vote and show that customers agree we deliver top service and truly are the airline of Hong Kong."
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Old April 28th, 2005, 02:55 PM   #349
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28 April 2005
Corporate Press Release
Cathay Pacific pioneers creation of new freighter aircraft

Cathay Pacific Airways today celebrated the start of work to create the world’s first freighter from a converted Boeing 747-400 passenger aircraft. The conversion work will create a brand new aircraft type, the Boeing 747-400SF, or Special Freighter.

Engineering Director Derek Cridland cut the huge hole in the aircraft’s side that will make way for the rear cargo door during a ceremony at the Taikoo Aircraft Engineering Co Ltd (TAECO) engineering works in Xiamen. TAECO will conduct the prototype’s conversion work under Boeing’s supervision.

The project is part of a major expansion plan to boost the airline’s fleet to 104 aircraft in two years. With subsidiary all-cargo carrier Air Hong Kong that number will total more than 110 aircraft.

Making freighters from passenger aircraft is a quick and cost effective way for the airline to meet growing demand for air cargo services. Conversion programmes exist for other Boeing aircraft but the 747-400SF will offer greater payload and range.

The prototype 747-400SF is being converted from a former Cathay Pacific passenger aircraft. It will be completely gutted and rebuilt inside with new structural beams and a stronger floor able to support the weight of more than 113 tonnes of freight.

Cathay Pacific has signed up for at least six and as many as 12 747-400SF aircraft. The others will be converted from passenger 747-400 aircraft acquired from other airlines.

The airline has been the launch customer for many new aircraft types, including the Boeing 777-300. Cathay Pacific last Friday took delivery of its eleventh new 777-300. It now operates 89 aircraft.

Cathay Pacific Engineering Director Derek Cridland said: “Boeing’s unique partnership with Cathay Pacific and TAECO highlights both the commercial vision and the technical expertise of Hong Kong’s aviation industry. It is one more way in which, through continued investment, we are able to strengthen Hong Kong as a global aviation hub.”


Cathay Pacific Engineering Director Derek Cridland and Sandra Lee Permanent Secretary for Economic Development and Labour (Economic Development) make the final cut in the aircraft for the rear cargo door.




The cutaway section is removed.

Cathay Pacific Boeing 747-400SF Conversion Programme

- The world’s first B747-400SF will roll out on 13 September to commence about 10 weeks’ of flight testing before entering service in December 2005.

- Cathay Pacific has committed to at least six and as many as 12 B747-400SF aircraft. The sixth aircraft will enter service during 2007.

- For conversion to a freighter configuration, a 747-400 passenger aircraft receives a side cargo door and layout that is identical to the 747-400 production freighter. That includes 30 pallets on the main deck and comparable volume.

- A strengthened main-deck floor, full main-deck lining, provisions for a new cargo handling system and revised flight-deck systems are also part of the conversion.

- The Special Freighter will have an estimated capacity of 250,200 pounds (113,490 kilogrammes), range of 4,100 nautical miles (7,600 kilometres) and will be capable of 870,000 pounds (394,625 kilogrammes) maximum takeoff weight.

- The floor of the passenger upper deck will be shortened to create more headroom on the main cargo deck. Eight seats will be installed on the upper deck and the passenger stairway replaced by a ladder, similar to production freighters. The crew rest area will not change from the passenger aircraft.

- Cathay Pacific is the world's sixth-largest air cargo carrier in terms of tonnage carried, currently operates six Boeing 747-400Fs and seven Boeing 747-200Fs.

- This is the 10th program for converting aircraft to a freighter configuration that Boeing or Boeing licensees offer. The 747-400SF is the latest one.

- Cathay Pacific's current Boeing 747 fleet comprises 8 B747-400 passenger and 6 B747-400F production freighters.
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Old April 29th, 2005, 12:03 AM   #350
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Cathay Weighs Shanghai Options
15 April 2005
Pacific Shipper

With manufacturing and logistics business looking toward China, Hong Kong's airlines are hardly fighting the trend.

In fact, Cathay Pacific's recent addition of daily all-cargo service between Hong Kong and Shanghai may be more important to the airline than new routes to North America or Europe.

Launched Jan. 27, the service follows a bitter battle between Cathay and Dragonair, which was spun off from Cathay and in which Cathay still holds an 18 percent stake.

Cathay has a second leg in China to stand on through an equity position in

Air China, but so far this has not yielded any tangible results in cargo activities. Some observers view the move mainly as a political gesture. Ron Mathison, Cathay's cargo director, said that's not the case.

"In theory, there's a lot of opportunity to work together," he said. Linking the networks of the two carriers, which occupy China's pre-eminent air-cargo gateways, would be a powerful combination.

But, "we're still looking at what the opportunities are," he said.

Mathison has concerns, however, with the rapid surge in international flights to Shanghai's Pudong International Airport. This could result in slot and parking-bay constraints, he said. Moreover, with all the new capacity coming into China and Hong Kong, softer yields may follow.
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Old April 29th, 2005, 10:42 PM   #351
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29 April 2005
Corporate Press Release
Cathay Pacific staff honoured at Betsy Awards Ceremony for people and service excellence

Cathay Pacific Airways today held its inaugural Betsy Awards Ceremony to honour 20 staff for their outstanding acts of customer service to passengers.

Betsy is Cathay Pacific’s new corporate recognition programme that aims to express the company’s appreciation for acts of extraordinary service performed by staff. A Betsy Award is the highest accolade given to Cathay Pacific staff in recognition of their people and service excellence.

Today’s winners and their stories were short-listed from a big pool of noteworthy customer service acts received from across Cathay Pacific’s network. A judging panel consisting of Cathay Pacific senior management then graded each story on the following criteria: level of going beyond the call of duty, value to passengers, level of inspiration to staff and level of promoting services.

Departments which participated in this year’s inaugural event included Hong Kong International Airport, Airport around the world, Inflight Services, Reservation and Ticketing, eBusiness and Flight Operations.

All winners have received a unique Betsy pin and certificate today. In addition, they were also rewarded with the opportunity to experience something extraordinary, that few, if any, of their colleagues has ever experienced. These rewards include special visits to the Boeing or Airbus aircraft plants or participating in meaningful activities such as a Cathay Pacific inaugural flight, media trips or UNICEF field trips. The top reward for the Betsy Programme is “A Day in the Life Of…” and winners will get a chance to shadow Cathay Pacific’s Chief Executive for a day.

Speaking at today’s ceremony, Cathay Pacific Airways Chief Executive Philip Chen said, “At Cathay Pacific, we take pride in our service. In fact, the service provided by our dedicated staff is in many ways the cornerstone of our business. It is what sets us apart from other airlines and the reason why people come back again and again to fly with us.”

He added, “The Cathay Pacific service is not just important to us as an airline. On a higher level, it also plays a big part in building Hong Kong’s reputation as the international leisure and business destination of choice”

TIER I – 1

In the Service of Others

CSO Joseph Lam, HKIA

In July, a flight from KUL to Kaohsiung was diverted to Hong Kong because of a typhoon. Tour manager Dennis Tsai was in charge of 30 passengers on this flight, most of them children, and he was worried because one of them had fallen sick. Fortunately, Joseph Lam was on duty that evening. He is described by the HKIA team as someone who “maintains a positive attitude throughout his work and is attentive to passengers requiring special assistance.”

The group was detained at HKIA for four hours due to complex immigration procedures and Joseph worked hard to calm nerves and ease frustrations. Most importantly, he took the sick child, whose condition had worsened, to hospital and assisted his anxious mother. He thoughtfully kept the rest of the group informed of the boy’s progress.

Once the passengers were through immigration, Joseph accompanied them to the Panda Hotel, making sure everyone’s needs were met. He stayed until 3am, assisting the tired and frustrated group.

“You run a good show, Joseph, and I am deeply grateful,” wrote Mr Tsai, thanking him for his considerate, dynamic and committed approach.

TIER I – 2

Heroic Helpers

BC Tsuyoshi Tagawa
BC Maiko Ueno
Lasitha Gunasekara

Approximately three hours after takeoff, a female passenger was found in a lavatory, having fainted. Cabin crew immediately attended to the passenger and administered first aid. Fortunately a doctor on board also came forward to assist.

It was found that the passenger was travelling with her husband and the crew comforted him as well. After medical consultation, it was recommended that the plane divert to Colombo so the woman could receive more extensive treatment.

Prior to landing at Colombo, CPR was administered by the cabin crew. Tsuyoshi Tagawa worked particularly hard to resuscitate her. He attended to her throughout and stayed beside her until they landed.

Usually in such situations, only the sick passenger and their family members would leave the plane. However in this case, additional help was needed as the couple had no friends or relatives in Colombo, and the husband could only speak Japanese. With the Captain’s permission, the ISM directed BC Maiko Ueno to remain in Colombo with the passengers to assist them, while the rest of the crew continued on the flight to Johannesburg. Maiko happily complied, realising that service to needy passengers should not be limited to the aircraft cabin. She accompanied the couple to hospital, where unfortunately the lady later died.

Together with Colombo ground staff, Maiko went to different offices with the husband to clear all the necessary documentation, acting as interpreter and offering comfort throughout.

CX Colombo CSO, Lasitha, has been praised for his help in this incident as well. According to the Country Manager, he assisted Maiko in helping the passenger with all the formalities of obtaining a death certificate and assisting him throughout this very difficult time.

Lasitha accompanied the man as far as HKG on his way home, to ensure his smooth passage and that of his ‘cargo’. “Throughout the four-day ordeal, Lasitha did us proud,” wrote the manager, also praising Maiko and his ASM, Prem, for the part they played in a distressing situation.

TIER I – 3

The Spirit of Service

CSO Phyllis Chan, CXNYC

According to her boss, Phyllis “exemplifies the true spirit of world class customer service, consistently winning the hearts of passengers by going above and beyond to ensure they are pleased with CX.” Praising Phyllis for her pleasant demeanor, warm smile and open personality, they say she displays the true characteristics of SSFTH.

Her manager received 13 letters written by grateful passengers in 2004, thanking Phyllis for her genuine concern and sincerity.

For example, passenger Leslie Wertheim wrote that during the infamous New York power blackout, Phyllis was clearly exhausted and was being bombarded by queries from scores of anxious passengers. She worked around the clock to rebook passengers, arrange ground transport and hotel accommodation and even help passengers by phone from home. She worked on her days off to assist as well.

Mr Wertheim wrote, “Your genuine concern and effort to assist me will never be forgotten.”

Another passenger wrote to thank Phyllis for helping with his dad’s flight to Hong Kong. He was worried because his father spoke no English but Phyllis called the family to advise that she would personally look after his departure, arranging for assistance inflight and on arrival in Hong Kong. Phyllis kept her word. She drove the passenger from the hotel to the embassy in her own car, and helped him obtain the necessary visa. She also rebooked him on the next flight and made sure he was assisted all the way to Hong Kong.

Recently there was a severe snowstorm in New York. Services were hit hard and most staff said they could not get to work. Phyllis, however, was determined to get to JFK to help passengers. Her normal 30-minute commute took four-and-a-half hours!

TIER I – 4

Going the Extra Mile

ISM Susan Goh
QPF Robin Chiu
QBC Louie Wing Ying, Audrey

On CX753 in June 2003, a passenger speaking very little English, asked how to find transport to Damansala. The crew on board explained that the ground staff would try to help.

When the flight arrived in Delhi at 2am, the duty officer, Vinay Kumar, assisted the passenger while Robin and Audrey translated. Vinay did his best to organise transport but there were no direct buses, trains or flights available that night. Robin and ISM Susan asked if the passenger wanted to go with them to the crew hotel.

After the crew checked in at the hotel at 3am, they spent another hour in the lobby checking departure times for the passenger. Robin stayed with her until they managed to find the earliest departing flight.

The crew hired a taxi to take her back to the airport and, realising it was to be a long journey for the lady, gave her some fruit, a bottle of water, and a book so that she wouldn’t be bored.

TIER I – 5

Beyond the Call of Duty

F/O Justin Robson
QSP Nadia Pajarillo
QFP Nalini Isaacs

An elderly couple boarded CX250 from London to Hong Kong in June last year, worrying all the way about the journey ahead. They were going to visit their daughter in Hong Kong and were concerned that she might not be able to meet them at the airport, and that they would have to find their own way to her home in Discovery Bay.

Even for locals, getting home from the airport can be difficult with luggage in tow. For this elderly couple, it was extra challenging because the wife was visually impaired.

The cabin crew became aware of their concerns on the flight and tried hard to contact the daughter in advance. Calls were made from the plane attempting to reach the daughter but these were unsuccessful. All the crew were anxious for the couple.

Knowing how desperate they were, three members of the crew came forward and offered to take the couple to their daughter's home if they couldn't locate her at the airport.

Upon arrival in Hong Kong, the three volunteers, Nalini, Nadia and Justin, went with the couple to the arrivals hall and found that their daughter wasn't there. All three finally escorted them to the place in Discovery Bay, and handed them over to their daughter.

TIER II – 6

Cool Heads in a Crisis

QIM Caesar Wang
QBC Casey Choong
QBC Kelvin Ong

Cabin crew on CX754 flew in to Hong Kong and, after landing checks and debriefing, were ready to go home. As they walked towards the arrival hall they noticed a crowd gathered at Gate 63. They found a man lying unconscious on the ground and some of the crew recognised him as a passenger on their flight. His wife was in great distress and was crying for help but no one in the crowd was able to assist.

Without hesitating, Casey and Kelvin began to administer CPR to the unconscious man. The Inflight Service Manager, Caesar, asked a ground staff member nearby to get an Automatic External Defibrillator (AED) from the nearest aircraft. They administered first aid to the unconscious man until medical practitioners arrived. Caesar also did his best to reassure the worried wife.

The patient recovered his pulse and breathing on the way to hospital. The team's dedication in providing SSFTH and acting beyond call of duty is touching and commendable.

TIER II – 7

Service Straight from the Heart

CSO Joanna Chung, HKIA

Joanna is nominated for her great professionalism and caring manner during a harrowing incident. She never lost sight of the principles of SSFTH.

In September 2002, she was assigned to meet and assist an elderly couple flying to Singapore. She arrived in the SQ lounge and found the lady anxiously waiting for her husband, who had been in the washroom for some time. When he emerged, he was pale and unwell and in need of urgent medical attention.

By the time the doctor arrived he was in a critical state. Joanna helped make the man comfortable and reassure his wife. She continued to look after the lady when the husband was taken to hospital, allowing her to use her mobile phone and call relatives in the US and Hong Kong.

The man sadly died later that day but Joanna stayed with the lady to comfort her, calling her son in the US and helping her to the Regal Airport hotel. Two days later, Joanna assisted the lady to retrieve her husband’s body and she was introduced to the family of the grateful woman.

TIER II – 8

An Exemplary Employee

CSO Tommy Cheung, HKIA

When faced with a passenger not holding the correct visa, the normal procedure is for a CSO to explain the situation and direct the person to the right location to obtain one. Tommy, however, went beyond the call of duty when a passenger arrived at the counter with no visa for Beijing, doing all he could to help the woman, who’d made a genuine oversight.

The passenger was understandably frustrated when she was told she couldn’t board the flight, and Tommy learnt that she had a meeting to attend that evening. He made several calls to see if a visa could be arranged but had no success. He obtained permission to close his counter and accompany her to the China visa desk.

The passenger said the people at the desk were very unhelpful, but that didn’t deter Tommy. He called the China Travel Service office on his mobile and allowed her to speak to them directly. They couldn’t assist either but Tommy still didn’t give up – he went out of his way to help her get a Dragonair flight to Beijing the next day.

The passenger described Tommy as “most empathetic, sympathetic, courteous and genuine”, even when the problem he faced was no fault of his own. “An exemplary employee,” she said.

TIER II – 9

Being the Best

Customer Service Agent Gazella Thomas, CXBOM

In May last year, a CX750 arrived in BOM from Dubai with young passenger travelling alone (YPTA) who was due to transfer to a domestic flight. The domestic flight was to depart about two hours after the CX shift finished but Gazella volunteered to accompany him to the domestic terminal, about 3km away.

On arrival they found that the YPTA’s flight was overbooked and that he couldn’t get on. She reassured him while managing to find out that the next flight was about five hours later. She stayed with the boy until the carrier was willing to accept him – and this was after finishing a shift that began at midnight. She even bought him breakfast.

Her manager wrote, “For someone new to CX, Gazella certainly showed that had she learnt the CX culture of SSFTH, touching the heart of a frightened little boy.”

TIER II – 10

Happy to Help

Dorothy So
Petty Wong

In March 2003, a letter was received from a passenger, Kitty Wong, who had purchased student bundle tickets for her son for a couple of return trips while he was studying in London. However, her agent, for unknown reasons, cancelled the remaining confirmed flights and refused to take follow-up action.

Ms Wong felt helpless, worrying about her son's travel plans and studies, and called CX for help. Dorothy and Petty, who handled the case, showed great understanding and empathy, and did their best to reinstate the flights in question. This could not be done as it was a peak time for student travel and flights had been fully booked for some time.

Considering the situation, Dorothy and Petty worked remotely from home, as well as the office, to monitor flights and seize any chance to get the boy on board. Finally, the flights in question were reinstated and Ms Wong wrote to say she was very pleased at the way Dorothy and Petty had kept her informed throughout the whole process. She commented that they had gone way beyond their duty.

TIER II – 11

Kindness Straight from the Heart

SP Ramona Miranda

A passenger, Mr Pang, wrote to thank Senior Purser Ramona for taking such good care of his mother, who was on CX839 on 3 October 2003. Mr. Pang's mother was suffering from severe pain in her legs and Ramona spent hours taking care of the old lady, even massaging her legs, putting hot towels on the sore spots and comforting her.

Mr. Pang wrote: "Without her kind assistance, my mother would not have arrived in Hong Kong comfortably. My most sincere thanks to your great airline and to Ms Ramona."

TIER II – 12

Unbelievable Service

Petty Chen

The elderly parents of Mr Jimmy Zhao arrived from China with a same-day connection to LAX. However, his parents were denied boarding due to the US requirement that they had to have valid return tickets.

Mr Zhao called HKG Reservations from Dallas to ask their help, as his parents spoke neither Chinese nor English, and also had no funds to buy tickets. Mr Zhao told Petty they were first time travellers who were very old and were stuck at HKIA with no money and no contacts.

Mr Zhao could not pay for the ticket by credit card as check-in needed to be able to verify the payment with the credit card holder. The only option at the time was for Mr Zhao to purchase the return ticket online to immediately secure confirmed seats for the elderly couple. It took Petty approximately an hour to lead him through the process of buying online, as he had never visited CX.com before.

Petty worried about the elderly couple, given that they had difficulties communicating, and she wanted to make sure they knew they were rebooked on the later LAX flight. She gave her personal mobile number to Mr Zhao in case anything went wrong and immediately coordinated with HKIA to look after them at departure time, since RES was closed.

“I have never experienced such unbelievable service,” Mr Zhao later wrote.
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Old May 1st, 2005, 03:07 PM   #352
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Cathay squeezes crew who won pay fight
Airline asks flight attendants to take incentive to work longer hours or face being barred from promotion
Simon Parry
01 May 2005
South China Morning Post

Cathay Pacific has told hundreds of flight attendants involved in the $280 million contract victory against the airline to work more hours or be barred from future promotion.

The airline wants cabin crew working 72 hours a month to work for four hours more because of the "very significant increase" in costs resulting from the court defeat.

Cathay last month paid out $280 million to more than 3,400 monthly paid crew after a court ruled it was in breach of contract by scrapping annual pay rises.

The judgment has given pay rises of thousands of dollars a month to the longer-serving flight attendants and back pay averaging more than $80,000 to compensate for losses over the past seven years.

Cathay's general manager for inflight services Peter Langslow has written to about 300 monthly paid crew who held out against a 1999 request that they increase their working hours to 76. Cabin crew hired since are on hourly rates.

In his letter, Mr Langslow asks "in the strongest possible terms" for salaried staff to increase their hours in return for the 3.5 per cent incentive paid to flight attendants who accepted the original offer.

He says: "At the same time, you should also be aware that we have reviewed the criteria for promotional eligibility to take account of crew productivity. The effect of the review is that if you decide to remain working 72 hours a month you will henceforth be ineligible for future promotion activities.

"We need all of our crew to work together to contribute to the company's success, and we hope to resolve the present anomalous situation of a small group of just 10 per cent of the monthly paid crew being more expensive and less productive than the other 90 per cent."

One of the flight attendants who received the letter said: "This smacks of retaliation. It shows that Cathay can't accept defeat gracefully. After all, it won't come anywhere near making up the $280 million the case has cost them.

"Most of us would have accepted the increase in hours in return for the productivity incentive in any case now that our contracts have been honoured, so there was no need for a threat to bar us from future promotions."

However, a Cathay spokeswoman said: "We believe this is a fair and reasonable request {hellip} It has always been the company's goal to align all monthly paid cabin crew on the same level of productivity.

"In return for moving to 76 hours a month, we are offering crew the same 3.5 per cent productivity incentive that was paid to those who had previously agreed to work 76 hours a month.

"The effect will be that their salary will be exactly the same as their colleagues who accepted this option in 1999."

Flight Attendants Union leader Becky Kwan Siu-wa was not available for comment last week.

After an earlier letter from Mr Langslow she said: "Any company has the right to control costs {hellip} but it shouldn't be done as retaliation."
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Old May 2nd, 2005, 02:59 PM   #353
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DFW International Airport Welcomes Cargo Industry Leader Cathay Pacific to North Texas Airport's
Asian Cargo Continues to Soar, New Flights to Hong Kong
27 April 2005
PR Newswire (U.S.)

DFW INTERNATIONAL AIRPORT, Texas, April 27 /PRNewswire/ -- Cathay Pacific Cargo, one of the premier air cargo brands in the world, will begin Boeing 747-400 air freighter service to DFW International Airport on November 19, 2005. Based in Hong Kong, Cathay Pacific Cargo air freighters will fly to DFW three times per week, marking a continued upward trend in the freight business to North Texas from Asia.

Cathay Pacific's entry into the DFW market will boost the Airport to a total of 34 cargo freighter flights every week into Asia, and it gives North Texas area shippers over 50 worldwide destinations in five continents available via Cathay Pacific's network.

"Cathay Pacific's new freighter flights to DFW will improve our service to shippers -- delivering access to new markets and cutting delivery times," said Ron Mathison, Cathay Pacific Cargo director & general manager. "They demonstrate our commitment to further strengthen Hong Kong as the world's busiest international cargo hub. Expanding our US network is a significant step for the airline and Hong Kong."

The new Cathay Pacific Cargo service is another clear indication that DFW's international cargo traffic is growing at a dramatic pace. The Airport's international cargo business rose almost 28 percent in 2004 as opposed to 2003. DFW is a major gateway for international cargo and shipped nearly 245,000 metric tonnes of international freight in calendar year 2004. Freight carried on DFW's Asian freighters represented over 60% of the Airport's total international cargo.

"We are thrilled to welcome Cathay Pacific Cargo to DFW," said Joe Lopano, executive vice president for marketing and terminal management at DFW. "Cathay Pacific is one of the world's leading airline brands and we are looking forward to a long and prosperous relationship with them."

The new Cathay Pacific Cargo flights will generate more than $7 million annually in economic impact for North Texas.

"The addition of Cathay Pacific solidifies DFW's position as one of the nation's largest gateways for Asian air cargo," said Lopano. "DFW is the 5th largest U.S. gateway to Asia, behind only Los Angeles, Chicago, New York, and San Francisco."

The majority of DFW's cargo exports will be capital goods. Imports into DFW will consist of industrial goods, high-technology equipment and consumer electronics.

Hong Kong is a strategically important market for DFW because it is one of the Airport's largest air cargo markets. In 2004, the market accounted for almost 5,100 metric tonnes of air cargo. The Hong Kong-DFW market has shown historic growth of 10.5% annually since 1996, and grew almost 46% in 2004 alone.

Hong Kong is the center of an area known as the Pearl River Delta in southern China. This area encompasses not only Hong Kong, but Shenzhen, Xiamen, and Guangzhou in China and Macau. The Pearl River Delta is a popular location for electronics and technology manufacturers and is the southern Asian crossroads for air cargo.

Hong Kong is a strategic link to China as the major air cargo hub of the Pearl River Delta. China is DFW's largest air cargo trading partner and this new air link will drive further air cargo trade between DFW and China. In 2004, DFW had over 51,000 metric tonnes of air cargo trade with China valued at over $6.33 billion according to the U.S. Department of Commerce.

Other carriers flying freighters to Asian destinations from DFW include Singapore Airlines, Korean Air Lines, China Airlines, China Cargo Airlines and EVA Air.

About DFW International Airport

Located halfway between the cities of Dallas and Fort Worth, Texas, DFW International Airport is the world's third busiest, offering nearly 1,800 flights per day and serving 57 million passengers a year. Currently, DFW International Airport provides non-stop service to 119 domestic and 33 international destinations worldwide. For the latest news, real-time flight information, parking availability or further details regarding the many services provided at DFW International Airport, log on to http://www.dfwairport.com/ .

Web site: http://www.dfwairport.com/
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Old May 3rd, 2005, 05:17 PM   #354
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CX @ Frankfurt





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Old May 3rd, 2005, 05:46 PM   #355
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Cathay Pacific honours its travel partners in UAE and Oman
3 May 2005
Middle East Company News

In a grand ceremony, Cathay Pacific Airways has awarded 18 of its preferred travel partners from UAE and Oman for their support to the airline in 2004.

The airline also launched its 2005 summer holiday packages in a creative way in time for the Arabian Travel Market.

The annual awards gathered the biggest names in the travel industry from UAE and Oman and DNATA/BTI garnered the highest award for Outstanding Sales Performance for 2004. Other categories and awardees were as follows: Top Revenue Achievement for Dubai - Airlink International; Top Revenue Achievement for Sharjah and Northern Emirates - SNTTA; Top Revenue Achievement for Abu Dhabi - Omeir Travel Agency; Top Revenue Achievement for Al Ain - Al Aman Travels & Tourism.

In the Top Sellers category, four travel partners received awards namely: Al Rais Travel (for Premium Travel); Orient Travel (for Leisure Travel - Dubai & Northern Emirates); Bin Ham Travel & Tourism Agency (Leisure Travel - Abu Dhabi); and Emirates Travel Express (Leisure Travel - Al Ain).

In the Top Market Share category, the following agencies received awards: Majan Travels (India market); The Travel Market (Philippines market - Dubai); Atlas Travel (Philippines market - Abu Dhabi); Uranus Travel & Tours (Hong Kong market); Arabian Air Travel Agencies (Thailand market); and International Travel Services (China market).

Al Naboodah Travel & Tourism, Abdul Jalil Travel Agency and Omani Travel & Tourism Bureau were recognised as Cathay Pacific Airways' Partners in Progress for 2004 for respectively Dubai & Northern Emirates, Abu Dhabi, and Oman.

"2004 was a good year for the Cathay Pacific in the UAE and Oman. The efforts of the travel industry and the government to attract more visitors has paid dividends, with Asia being no exception as Dubai is now certainly on the world map as one of the preferred destinations for our customers. Looking at business flows from the UAE and Oman, our travel industry partners here achieved excellent results from their efforts to promote holiday and business traffic to Cathay Pacific's network of destinations and back. Needless to say, we salute their achievement and are proud to be working with them," said Philip Herbert, Cathay Pacific's Country Manager for UAE and Oman.

Reports said that Dubai had 5.4 million tourists in 2004, an 8 per cent growth over 2003. Government expects around the same level of growth for this year.

Cathay Pacific reported in March a substantial increase in passenger traffic rising to 21.8% over same period in 2004. Likewise, cargo traffic yielded a 4.5% growth as against March last year.

During the same event, Cathay Pacific unveiled both budget and premium holiday packages to a total of 10 countries with 46 different itineraries offering single-city, twin-city and multi-city programmes.

The Cathay Pacific holiday packages offer flexibility, convenience and a wide choice that enable summer travellers to spend their vacation in Hong Kong, China, Thailand, Singapore, Malaysia, Indonesia, Philippines, Australia, New Zealand, USA and Canada. The airline's holiday packages also offer a choice to the customer to stop in Mumbai, enabling a family visit or business stopover on their way to their preferred holiday destination.

Cathay Pacific flies 13 times a week between Dubai and Hong Kong with 7 direct flights, 2 services via Bahrain and 4 services via Mumbai and Bangkok.
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Old May 3rd, 2005, 07:32 PM   #356
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That is one dirty 747.
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Old May 5th, 2005, 04:35 PM   #357
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Cathay tire trouble delays 23 flights
Teddy Ng
21 April 2005
Hong Kong Standard

More than 20 flights were delayed at Hong Kong International Airport Wednesday when a Cathay Pacific flight aborted at take-off.

The southern runway was closed for 30 minutes after flight CX 289 burst two of its 16 tires shortly before take-off at midnight.

There were no injuries among the 350 passengers and 21 crew on board the Boeing 747-400 flight to Frankfurt, said an airline spokeswoman.

The passengers were transferred to another flight that departed at 4am.

An Airport Authority spokeswoman said the southern runway was closed for inspection for about 30 minutes to make sure there was no debris.

She said 23 flights were affected, six of them arrivals.

Dragonair flight KA 997, scheduled to arrive in Hong Kong from Beijing at 12.15am, was carrying 30 passengers, including several Basic Law Committee members.

It was re-routed to Macau before returning to Hong Kong at about 2.30am.

Passenger Raymond Wu, a National People's Congress local deputy, fears the incident may have a negative effect on Hong Kong aviation.

"Hong Kong wants to establish itself as an international aviation center,'' he said.

"The incident will affect our reputation.'' The authority spokeswoman said, while passenger delays are unfortunate, safety is always the first priority.

The facility is one of the world's busiest airports, handling about 650 flights a day, and has one of the best safety records.

In February, a Cathay Pacific cargo freighter returned to the airport shortly after take-off because of tire problems.
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Old May 5th, 2005, 06:59 PM   #358
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South China Morning Post
April 27, 2005
PolyU students chosen to lead aviation programme

Forty students from the Hong Kong Polytechnic University (PolyU) will take part in this year's Cathay Pacific I Can Fly programme.

As student co-ordinators, they will be responsible for leading 1,000 secondary school students in aviation related and social service activities.

The 40 students, who were chosen from 300 applicants, come from a range of disciplines

including hotel and tourism management, accounting and finance, nursing and rehabilitation science.

The airline will arrange training for the students to equip them with the necessary skills.

The students will visit Hong Kong International Airport's air traffic control tower, government flying service base and Super Terminal 1.

One thousand teenagers aged between 13 and 18 will be recruited for the programme. Applications can be made online at http:icanfly.cathaypacific.com or through application packs which will be distributed to schools.

The best participants will get to visit the Boeing or Airbus aircraft factory in the United States and France, while others will fly a plane in Cathay Pacific's pilot academy in Australia.
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Old May 6th, 2005, 05:42 AM   #359
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oneworld's new downloadable timetable - the easiest way to check schedules serving the alliance’s 600 destinations
Corporate Press Release

Wednesday, 4 May 2005: Planning journeys anywhere around the world is now easier than ever, thanks to the new and improved on-line timetable for oneworld™, the leading quality global airline alliance.

It has released an up-graded the flight planning tool on its website - www.oneworld.com - covering the 600-plus destinations in 135 countries its member airlines serve. For the first time, this timetable can also now be downloaded to PCs or PDAs, or in PDF format for printing, in its entirety or for specific routes. .

oneworld’s eight partners comprise - American Airlines, British Airways, Qantas, Cathay Pacific, Iberia, LAN, Finnair and Aer Lingus - and their 12 affiliates together operate more than 8,000 flights a day across their unmatched network.

The timetable also includes flights operated by other airlines under code-share arrangements with the oneworld partners, expanding the network covered by this timetable still further.

Passengers can travel across the entire network served by oneworld member airlines on just one electronic ticket, with oneworld the first airline alliance to extend interline e-ticketing between all of its partners.

Members of any oneworld airline frequent flyer programme can earn rewards and tier points or miles on eligible fares, and redeem mileage awards, across oneworld’s network, with top tier cardholders having their privileges extended across all the alliance’s members, including access to some 400 airport lounges around the world.

Customers can now check the schedules for this unrivalled network on-line at www.oneworld.com, or download a copy of the timetable to their PC or PDA. They can also download the entire timetable in PDF format, for printing, or just print schedule details between any particular city pair.

oneworld Vice-President Commercial Nicolas Ferri said: “This new downloadable alliance timetable underlines oneworld’s commitment to provide excellent alliance service to customers worldwide.”

oneworld was supported on this project by Innovata, the premier source for travel and hospitality content and integrated distribution services.

About oneworld: oneworld brings together some of the best and biggest names in the airline business - American Airlines, British Airways, Qantas, Iberia, Cathay Pacific, LAN, Finnair and Aer Lingus - enabling them to offer their customers more services and benefits than any airline can provide on its own. These include a broader route network, opportunities to earn and redeem frequent flyer miles and points across the combined oneworld network and more airport lounges. Together, its members serve around 600 destinations in 134 countries. It is the first global alliance with the customer convenience of interline e-ticketing between all its member airlines. oneworld was voted the world’s best airline alliance by readers of Business Traveller magazine in its 2004 poll and named the World's Leading Airline Alliance for the second year running in the latest World Travel Awards, based on votes cast by travel professionals from 80,000 agencies in more than 200 countries. Note: LAN affiliate LAN ECUADOR is not a member of oneworld.
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Old May 6th, 2005, 06:40 AM   #360
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Quote:
Originally Posted by hkskyline
Why do the tails of planes get the dirtiest? Is it the exhaust from the engines? This 747's tail looks like its ready to snap off in mid flight!
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