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Old May 25th, 2011, 01:17 PM   #341
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Source:http://www.computerworld.com.au/arti...utm_medium=rss
Quote:
Singapore Airlines customers vent over website crash
Passengers revert to phone bookings after system crashes

Hamish Barwick (Computerworld)
25 May, 2011 10:58


Asia Pacific carrier Singapore Airlines is facing a barrage of complaints after problems with its new website have emerged.

According to posts on airline forum website, Flyertalk, the problems began on 19 May after Singapore Airlines rolled out what it called an improved website with a single payment system and interface to create itineraries.

However, passengers wanting to check in online since than have been unable to after personal details entered into the system disappeared and members of its frequent flyer club Krisflyer who had saved reservation and passport numbers also found all their details had disappeared.

One forum user wrote that it was “unbelievable” that a premium carrier like Singapore Airlines could "launch a website so full of bugs and depend on their customers like us to be their beta testers".

An Australian customer told Computerworld Australia that he had resorted to phoning the customer call centre. “The call centre is getting so many flight bookings that it’s starting to annoy them,” he said.

A statement from Singapore Airlines said that it was currently experiencing technical difficulties on singaporeair.com, and was working to rectify the problem.

“You may wish to contact your local Singapore Airlines office should you require urgent assistance,” read the statement. “Your understanding is much appreciated, and we apologise for any inconvenience caused.”
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Old May 25th, 2011, 01:17 PM   #342
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Quote:
Originally Posted by deasine View Post
Just finished my second leg Singapore Airlines Trip Report. Enjoy!
http://atraveljournal.tumblr.com/pos...report-sin-pek
Nice blog! Do tell me when you update it the next time
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Old May 25th, 2011, 01:25 PM   #343
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Source:http://www.channelnewsasia.com/stori...131133/1/.html
Quote:
SIA to set up new no-frills airline
By Timothy Ouyang | Posted: 25 May 2011 1737 hrs

SINGAPORE: Singapore Airlines has announced its intention to establish a new no-frills, low-fare airline which will operate wide-body aircraft on medium and long-haul routes.

It said the new airline is being established following extensive review and analysis.

SIA joins a growing number of low-cost carriers, such as Singapore-based Jetstar Asia and Malaysia's AirAsia, in introducing low-fare flights to medium and long-haul routes.

Such routes are typically to destinations further than five hours' flight from Singapore.

SIA said it will enable the group to serve a largely untapped new market and cater to the growing demand among consumers for low-fare travel. Operations are expected to begin within one year.

The airline will be wholly-owned by Singapore Airlines, but will be operated independently and managed separately.

SIA CEO Goh Choon Phong said there is a new market segment being created and this will provide another growth opportunity for the group.

He said: "As we have observed on short-haul routes within Asia, low-fare airlines help stimulate demand for travel, and we expect this will also prove true for longer flights."

No further details were given as to whether the group plans to purchase new aircraft or use the existing ones in its fleet.

A new management team is expected to be set up for the new airline.

More details will be announced by the management team in due course, including its branding, products and services, and route network.

-CNA/ac
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Old May 25th, 2011, 05:11 PM   #344
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i am excited about my trip this coming December.

my itinerary is:

dec 5 MI 588 Davao to Singapore (terminal 2)
dec 5 SQ 221 Singapore to Sydney (terminal 3)
dec 13 SQ 242 Sydney to Singapore (terminal 3)
dec 14 MI 588 Singapore to Davao (terminal 2)

question:

how do i get to changi terminal 3 from changi terminal 2? i dont have to carry any luggages between both terminals because my luggages will be checked through to the final destination.
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Old May 26th, 2011, 11:06 AM   #345
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you can take the skytrain from t2 to t3 hope you enjoy your trip
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Old May 26th, 2011, 05:08 PM   #346
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Singapore Airlines Fleet Information - October 2007

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Old May 27th, 2011, 07:52 AM   #347
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Source:http://www.channelnewsasia.com/stori...131413/1/.html
Quote:
SIA no-frills airline plan 'good move'
By Stella Lee | Posted: 26 May 2011 2215 hrs

SINGAPORE: Singapore Airlines' (SIA) plan to establish a wholly-owned low-fare airline for medium- and long-haul routes has generally been seen by the market a positive move.

Analysts said they believe the airline has the financial muscle and the operational expertise to successfully operate a low-cost carrier.

Other industry observers also said structural changes in the airline industry will make the low-cost carrier model a more common one.

DBS Vickers equity research vice-president Paul Yong said: "We don't expect cannibalisation to be direct because the price differential between the two product offerings is quite different.

"SIA has clearly announced that this new venture will be managed and branded independently of their current product so we don't think there'll be a dilution impact from this move, but of course, they have to be very careful.

"We imagine it to be a Toyota Lexus sort of situation where the two brands are seen to be very separate by the consumers".

Analysts said the move by many airlines into the low-cost carrier (LCC) segment simply reflects the structural changes caused by the increased profitability of LCCs.

SIA's move is simply part of a trend as intra-Asia travel grows.

Standard & Poor's aviation analyst Shukor Yusof said: "I think that low-cost segment is the way to go forward; it's not a trend or fad anymore; it's here to stay.

"So, SIA going into this segment is not a downgrade of their business -- it's just being pragmatic.

"That's one reason Thai Airways, for example, is looking at establishing a new low-cost carrier. All Nippon Airways has also started low-cost carriers".

The Asian market for low-cost carriers is currently less developed than in Europe and the US.

Industry observers said this presents an opportunity for LCCs to expand because of growing leisure travel to under-served locations in Asia.

-CNA/wk
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Old June 6th, 2011, 08:13 AM   #348
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Old June 6th, 2011, 05:48 PM   #349
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Source:http://uk.news.yahoo.com/singapore-a...063426612.html
Quote:
Singapore Airlines open to offers for Virgin stake
By Harry Suhartono | Reuters – Mon, Jun 6, 2011

SINGAPORE (Reuters) - Singapore Airlines said on Monday it is open to any offers for its 49 percent stake in Virgin Atlantic, but would not comment if any bidders have approached the airline.

"I think we have been quite open. We have stated that we are open if somebody is interested in the 49 percent stake in Virgin," said Goh Choon Phong. chief executive of Singapore Airlines (SIA). "They can make an offer and we will evaluate it and we will make decision based on that."

Singapore Airlines bought a 49 percent of Virgin Atlantic for 600.25 million pounds ($990 million) in 1999.

Shukor Yusof, a Singapore-based airline analyst for Standard and Poors, said buyers might find Virgin Atlantic's geographical footprint challenging because most of its routes are trans-Atlantic while most of the industry's growth is now coming from Asia.

SIA's Goh also said the company is also not opposed to mergers and acquisition possibilities and would look at future opportunities.

Virgin Atlantic's founder, Richard Branson, has reportedly said that his airline needed a partner to remain competitive.

Virgin Atlantic may need to merge with a rival or join an airline alliance to survive the competition created by the advent of cross-border super carriers.

($1 = 0.606 British Pounds)

(Reporting by Harry Suhartono; Editing by Matt Driskill)
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Old June 7th, 2011, 05:39 PM   #350
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Source:http://www.channelnewsasia.com/stori...133649/1/.html
Quote:
SIA and Virgin Australia unveil long-term partnership
By Jonathan Peeris & Travis Teo | Posted: 07 June 2011 0807 hrs
SINGAPORE: Singapore Airlines and Virgin Australia group of airlines have signed a landmark agreement which will enable them to establish a long-term alliance.

The partnership was announced on the sidelines of a global aviation industry conference in Singapore.

Under the agreement, the two airlines propose to code-share on each other's international and domestic flights and offer reciprocal frequent flyer programme benefits and lounge access.

They will also co-ordinate schedules between Singapore and Australia and beyond to provide seamless connections and engage in joint sales, marketing and distribution activities.

The alliance will also connect Singapore Airlines' extensive international network with Virgin Australia's wide range of Australian and Pacific destinations.

Through the Singapore Airlines network, Virgin Australia customers will have access to some 70 more destinations, while through the Virgin Australia network Singapore Airlines customers will have access to some 30 more destinations.

"We do believe this will encourage a lot more connectivity and traffic and certainly, we expect that it will lead to more operations to Australia as we build up the traffic and provide that greater convenience," said Singapore Airlines CEO Goh Choon Phong.

Members of Singapore Airlines' KrisFlyer frequent flyer programme will be able to earn and redeem miles on Virgin Australia flights, while Virgin Australia's Velocity members will be able to earn and redeem miles on Singapore Airlines-operated flights.

The two airlines will lodge an application with the relevant regulatory authorities to enable them to co-operate across a broad range of commercial functions. Approval will allow the airlines to build a deep and integrated alliance with seamless service offerings to the travelling public.

Mr Goh said the partnership presents a significant opportunity for Singapore Airlines to drive growth as well as enhance the attractiveness of Australia as a travel destination.

Virgin Australia group chief executive John Borghetti said: "Asia is clearly a critical market for us as we build our international alliance network,

"Singapore Airlines' extensive network throughout Asia will be particularly attractive to our international business and leisure travellers."

As part of the announcement, Singapore Airlines and Virgin Australia have agreed that from August 1, SIA customers will be able to interline on Virgin Australia's domestic network, allowing them to travel through to a range of destinations with just one ticket, through-checked baggage, terminal transfers and inclusive of meals.

Virgin Australia Velocity Gold members and Singapore Airlines KrisFlyer Gold members will have reciprocal access to each airline's airport lounges. Subject to approval from the authorities, customers should be able to experience the full benefits of the alliance from late this year.

The deal has one notable exclusion -- the lucrative trans-Pacific routes from Australia to the US West Coast that Singapore Airlines (SIA) has so far been denied by the Australian government.

But both airlines were confident the alliance would boost their revenues significantly.

Mr Goh said: "I think at the immediate front, we are really focusing on making this particular alliance work...if it gets the approval, there is a lot we can do, in terms of joint marketing, joint sales, joint FFP (Frequent Flyer Programme) and also, the networking connectivity.

"But we, of course, will continue in principle, to want to have the liberalisation in other parts of the Australian routes, so we will concurrently pursue that."

Analysts have said that SIA's latest move will provide a boost to its trans-Pacific bid, which it continues to pursue.

Julius Yeo, an aviation analyst with Frost and Sullivan, said: "I see this initiative as a staggered approach for SIA, (towards) getting to fly the trans-Pacific route which was a door-close for SIA."

Industry observers said SIA is pursuing its long term growth strategy through the new alliance - and its plans to launch a new low cost carrier.

They agree this is a good move by the flag carrier to tap the domestic Australian market, which is seeing rising demand on a stronger Australian dollar.

Paul Ng, Partner and Global Head of Aviation with Stephenson Harwood, said: "You can expand by acquisitions, or you can expand by alliances. And obviously, alliances is a less risky and painful approach and I think that's what Singapore Airlines is adopting here.

"By joining with Virgin Australia, who again is not an unknown bed-fellow, Singapore Airlines owns 49 per cent of Virgin Atlantic after all, and I would think this is quite a prudent move seeing that Virgin Australia is the second largest carrier in Australia."

Analysts add that SIA's new CEO, who took over in January, is searching for new streams of revenue.

Mr Ng said: "Learning from the successes of the budget carriers, it is prudent for a carrier that has good market position and good premium brand like SQ at this time to look at opportunities outside its usual business strategies.

"And with a new man at the helm, it would seem that the new CEO is sort of game to try new strategies, in relation to a carrier that has been traditionally quite conservative."

Going forward, observers expect a ramp up in such partnerships, after Virgin Australia signed similar deals with Delta Air Lines and Air New Zealand recently. They point to a similar code-share agreement that Cathay Pacific has with American Airlines.

- CNA/cc/ac
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Old June 9th, 2011, 02:23 PM   #351
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Old June 9th, 2011, 03:07 PM   #352
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source:http://www.channelnewsasia.com/stori...134197/1/.html
Quote:
SilkAir joins SIA to offer combined daily flights to Kolkata
Posted: 09 June 2011 1603 hrs

SINGAPORE : The regional wing of Singapore Airlines, SilkAir, will begin services to Kolkata four times a week, starting from August 1.

Together with Singapore Airlines' three weekly flights to the Indian city, both airlines will operate a total of seven round-trip services per week.

SIA's flights will be on Wednesday, Friday and Saturday, while SilkAir will operate its flights on Monday, Tuesday, Thursday and Sunday, the airlines said in a joint statement.

The flights are subject to governmental approvals, with schedules subject to slot availability.

Kolkata, the capital of the Indian state of West Bengal, is the main business, commercial and financial hub of east India.

"With the launch of SilkAir's services to Kolkata, we will together be operating daily flights, providing our customers even more choices and convenience," said Tan Chik Quee, Singapore Airlines' senior vice president of marketing.

SilkAir said Kolkata also serves as a base for many multi-national companies.

Its chief executive, Marvin Tan, added: "SilkAir looks forward to serving both leisure and business travellers alike on the Singapore-Kolkata route from August 1, complementing the services already offered by our parent company, Singapore Airlines.

"Additionally, we're offering customers convenient onward connections to more than 90 cities in the joint Singapore Airlines–SilkAir network."

- CNA/al
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Old June 10th, 2011, 05:37 PM   #353
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Airbus 380 - Upper Deck



Airbus 380 - Main Deck



Boeing 777-212/ER





Boeing 777-312



Boeing 777-312/ER



Boeing 747-412

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Old June 14th, 2011, 04:02 PM   #354
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Source:http://sg.news.yahoo.com/blogs/singa...051422125.html
Quote:
Should an SIA Girl sleep among passenger seats?
By Faris Mokhtar | SingaporeScene – 7 hours ago


A traveller was surprised to see SQ flight attendants resting in the passenger area. (Yahoo! photo)

Have you come across an SIA (Singapore Airlines) girl sleeping beside you on a long-haul flight? If you have, you weren't dreaming, because she was probably taking a break.

That was what one traveller, who wanted to be known as Tan, found out after he saw some Singapore Airlines (SIA) flight attendants resting in the last few rows of the economy-class seats on his flight back to Singapore from Christchurch, New Zealand

"I was on a long flight back, about nine hours, and I was amazed to see the stewardesses on the flight take their rest among the passengers.

"Despite this, some passengers kept asking them for drinks even though they were clearly on their break," Tan told The New Paper.

He also questioned why the crew was not given a private rest area away from the view of other passengers.

It is understood that there are no bunks for in-flight crew onboard some SIA flights to and from Christchurch and Auckland as the aircraft used for the flights -- a variant of the Boeing 777 -- do not come with crew bunks. That has been the situation since last July.

SIA spokesman Nicholas Ionides said the absence of bunks on these flights was in line with guidelines set by the Air Operator Certificate Requirements. It states that rest is only mandatory for cabin crew members who are on duty for 14 hours or more.

"Notwithstanding that, we set aside a block of economy-class seats on medium-haul flights on the particular aircraft type for our crew to rest during breaks," added Ionides.

On such flights, six economy-class seats are set aside for the crew members to rest. On average, SIA has 14 to 15 cabin crew members and three cockpit on a flight.

However, the airline did not comment on why crew bunks were no longer provided for those working that particular route.

Meanwhile, image consultant Elaine Heng said that the sight of the crew sleeping could adversely impact the airline's branding and image.

"The crew represents the airline. They're expected to be well groomed and professional, but you can't do that when told to sleep and rest in full view of the passengers," she added.

Flight attendants who spoke to the same paper said that such situations create an awkward environment between crew and passengers. One crew said the rest seats are marked only by a red sticker.

"Most times, passengers don't even know what the red stickers mean and some passengers get annoyed when we tell them those seats are meant for cabin crew use," he said.

Another flight attendant lamented that because they are resting in the cabin, passengers would still approach them for service.

"I rest very little during these flights, which is exhausting, considering the journey to Auckland is nearly 10 hours," she said.

One brand consultant, who declined to be named, said the response from the flight attendants reflect the need for private rest facilities.

Passengers may not know the attendants are on their breaks, and this could lead to the perception that flight attendants are sleeping on the job.

Regular SIA passenger Dexter Ng, 23, told Yahoo! Singapore the crew should not be blamed in this case.

"From a humane point of view, it is understandable for them to rest because it can get pretty exhausting.

"But it is up to the management to provide them a private resting area because it will create an impression that the flight attendants are unprofessional," he said.
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Old June 15th, 2011, 04:34 AM   #355
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What's the big deal about it? I've seen it on a Cathay flight. The flight was largely empty and I saw stewardess sleeping in the middle row (raised the armrests to make a bed).
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Old June 15th, 2011, 04:55 AM   #356
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Originally Posted by siamu maharaj View Post
What's the big deal about it? I've seen it on a Cathay flight. The flight was largely empty and I saw stewardess sleeping in the middle row (raised the armrests to make a bed).
It's all about "face".
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Old June 15th, 2011, 05:58 PM   #357
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Source:http://www.channelnewsasia.com/stori...135315/1/.html
Quote:
SIA's overall load factor dips to 67.5% in May
By Jonathan Peeris | Posted: 15 June 2011 1931 hrs

SINGAPORE : Singapore Airlines (SIA) on Wednesday said it filled 67.5 per cent of the space available on its planes for passengers and cargo in May.

The figure is slightly lower than the 69.1 per cent achieved in May 2010.

Its passenger load factor dipped by 1.2 percentage points to 73.6 per cent last month.

SIA said capacity grew by 6 per cent in May, against a 4.3 per cent increase in systemwide passenger carriage.

Passenger load factors for all regions rose compared to the same month last year, except for East Asia and the Americas.

SIA said travel sentiment to East Asia, in particular Japan, continued to be affected.

Despite growth in passenger carriage, load factors for the Americas region dipped 3.1 percentage points as the increase in traffic still lagged the rate of capacity expansion.

In addition, SIA's cargo load factor fell slightly by 1.9 percentage points to 64.7 per cent.

The carrier noted that the cargo load factors declined for all route regions except for the South West Pacific.

SIA said significant capacity injection and stiff market competition resulted in the weaker load factor.

- CNA/ms
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Old June 28th, 2011, 10:14 AM   #358
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Source:http://www.brisbanetimes.com.au/trav...628-1gorq.html
Quote:
Virgin to ditch Malaysia Airlines relationship for Singapore Airlines
June 28, 2011 - 4:32PM

Virgin Australia will seek to end its relationship with Malaysia Airlines (MAS) as it pursues a partnership with aviation powerhouse Singapore Airlines (SIA).

Virgin and SIA have lodged an application with the Australian Competition and Consumer Commission (ACCC) to form their alliance.

The pair wants ACCC approval to codeshare and cooperate on pricing, scheduling, marketing and sales on Australia-Singapore services and international and domestic connecting flights.

They also plan to bid for corporate and government travel contracts, and offer reciprocal benefits to members of their respective frequent flyer programs including lounge access and the ability to earn and burn points.

Virgin and SIA said they were looking at new routes, but specific city pairs were blanked out in the public version of their application.

They also said they would look at adding additional capacity and using larger aircraft on between Australia and Singapore.

The application also confirmed Virgin was looking to wind up its reciprocal frequent flyer and interline arrangements with the Kuala Lumpur-based MAS.

MAS announced earlier this month it would join the oneworld airline alliance and seek closer cooperation with national flag carrier Qantas Airways.

"Therefore there is no prospect of a broader relationship with Malaysia Airlines," the application said.

"As a result of both the proposed alliance and Malaysia Airlines' decision to join oneworld, both parties will discuss termination of their existing relationship."

Virgin and SIA said they would spend money improving IT, booking and check-in systems, and on product alignment and marketing.

They have asked for approval for an initial 10-year term to "ensure adequate time to achieve a return on that investment".

Virgin said the tie-up with Singapore Airlines complemented the airline group's partnership with Etihad Airways and other tie-ups chief executive John Borghetti has assembled to build a network of global destinations without spending hundreds of millions on new aircraft.

"For commercial reasons, Virgin Australia does not intend to codeshare on Singapore Airlines routes where it has codeshare coverage with Etihad," the application said.

This arrangement would extend to the Brisbane-Singapore-Abu Dhabi service, which Virgin was due to start flying from February 2012 and currently operated three times a week by Etihad.

"While the alliance will provide Virgin Australia with the ability to codeshare on Singapore Airlines services between Brisbane and Singapore, Virgin Australia has an existing codeshare with Etihad on this route," it said.

"Virgin Australia does not intend to codeshare with both airlines on this route."

SIA has 92 return services a week between Singapore and Australia.

AAP
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Old June 29th, 2011, 05:56 PM   #359
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Source:http://www.channelnewsasia.com/stori...137891/1/.html
Quote:
SIA leases another 15 Airbus planes for Asia, Mideast routes
By Jonathan Peeris | Posted: 29 June 2011 1842 hrs

SINGAPORE : Singapore Airlines (SIA) said it will lease another 15 A330-300 aircraft from European plane maker Airbus, providing additional growth opportunities to the airline.

Under the terms of the agreement, the aircraft will be delivered new from Airbus' production line between 2013 and 2015.

They will be operated by SIA on routes within Asia as well as to points in Australia and the Middle East.

The planes will be leased for a minimum of six years, with an option to extend the lease term, and will join 19 similar aircraft already in service.

SIA CEO Goh Choon Phong said the planes will add more capacity on regional and medium range routes, and further strengthen SIA's network offering.

Goh added that the new planes will also provide enhanced levels of comfort to SIA customers and boost operational efficiency.

The new aircraft will be configured in a two-class layout, offering Business and Economy class.

The Business Class cabin features a new seat specially designed for regional and medium-range routes, in a 2-2-2 configuration, with seats that convert into an incline lie-flat bed.

Meanwhile, the Economy Class cabin is laid out in a 2-4-2 configuration, featuring a new-generation seat which is also available on the Airline's Airbus A380 and Boeing 777-300 ER aircraft.

SIA said the seats are ergonomically designed to provide customers an unsurpassed level of comfort, with more personal space and increased leg room.

- CNA /ls
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Old July 6th, 2011, 07:12 PM   #360
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Source:http://www.scoop.co.nz/stories/BU110...os-angeles.htm
Quote:
Singapore Airlines A380 – Now Flying To Los Angeles
Monday, 4 July 2011, 12:30 pm
Press Release: Singapore Airlines


Singapore Airlines A380 – Now Flying To Los Angeles

The Singapore Airlines Airbus A380 is now serving Los Angeles. The inaugural Singapore – Narita – Los Angeles A380 flight departed Singapore on 1 July with nearly 400 customers on board.

The superjumbo, operating as flight SQ12, has made the City of Angels the eighth destination in Singapore Airlines’ network, and its first point in North America, to receive the world’s largest commercial aircraft.

The Singapore Airlines A380 has proven exceptionally popular with customers, with strong loads on all routes it serves. System-wide, more than 5 million customers have flown on Singapore Airlines’ A380s since the inaugural flight of the superjumbo in October 2007.

“The introduction of the A380 to Los Angeles is another wonderful milestone in our history. We have had the privilege of serving customers on this route since 1980 and we are proud to be able to introduce our flagship aircraft to North America. We are confident that our customers will appreciate the industry-leading cabin products available on the A380,” said Mr Mak Swee Wah, Singapore Airlines’ Executive Vice President Commercial.

Singapore Airlines was the first carrier to operate the A380 in October 2007. Since the start of commercial service, the aircraft have clocked around 128,000 flying hours on more than 13,000 flights. The airline currently has 12 A380s in service and seven more on firm order.

The Singapore Airlines A380 features the new Singapore Airlines Suites, where each suite is the customer’s very own private cabin in the sky, replete with a luxurious and fully adjustable leather seat upholstered by world-renowned Poltrona Frau, as well as a full-sized bed and a sleek 23-inch high-resolution LCD monitor.

It is also configured with the new award-winning full-flat Business Class seat, the widest in its class at 34 inches, in a spacious 1-2-1 configuration. The new Economy Class seat also delivers more comfort and legroom thanks to the use of innovative design features.

Customers can unwind in the comfort of their seats, enjoying the epicurean delights specially created by the world-renowned chefs on our International Culinary Panel, while taking in the more than 1,000 entertainment choices available on the new KrisWorld, Singapore Airlines’ state-of-the-art in-flight entertainment system
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