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Old November 10th, 2010, 08:22 AM   #141
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Source:http://www.washingtonpost.com/wp-dyn...110907096.html

Quote:
Singapore Airlines pulls 3 A380s due to engines
By KRISTEN GELINEAU
The Associated Press
Tuesday, November 9, 2010; 11:41 PM


SYDNEY -- Singapore Airlines pulled three of its A380 superjumbos from service Wednesday after tests uncovered problems with the planes' Rolls-Royce engines less than a week after an engine on a Qantas A380 exploded shortly after take-off.

Tests revealed oil stains in three engines on three of the airline's A380s, Singapore Airlines said in a statement. The planes, in Melbourne, Sydney and London, will be flown to Singapore, where they'll be fitted with new engines, the airline said.

"We apologise to our customers for flight disruptions that may result and we seek their understanding," airline spokesman Nicholas Ionides said in a statement.

Last week, Qantas grounded its fleet of A380s - the world's newest and largest airliner - after one of the aircraft's Rolls-Royce engines burst during a flight from Singapore to Sydney. The explosion showered debris over Indonesia's Batam island. The plane, carrying 466 people, made a safe emergency landing in Singapore.

On Monday, Qantas CEO Alan Joyce said tests had uncovered oil leaks in the turbine area of three engines on three different A380s. All six of the Australian airline's A380s remained grounded Wednesday.

London-based Rolls-Royce, an aerospace, power systems and defense company that is separate from the manufacturer of Rolls-Royce cars, had recommended a series of checks for the Trent 900 engines that are used in the A380s operated by Qantas, Singapore Airlines and Germany's Lufthansa.

Singapore Airlines grounded its entire fleet of 11 A380s following last Thursday's engine explosion on Qantas. After initial checks, Singapore returned those to service on Friday. However, on Wednesday, based on fresh analysis of the tests, Singapore took three of its A380s out of service again, due to oil stain results.

Singapore's eight other A380s, also flying with Trent 900 engines, remain in service.

Bryony Duncan-Smith, a Sydney-based spokeswoman for Singapore Airlines, said she did not know whether the oil staining found in the Singapore engines was similar to the oil leaks found on the Qantas planes.

The affected engines will all be replaced with Trent 900s, Duncan-Smith said. The airline does not know how long that will take, she said.

Rolls-Royce did not immediately respond to a request seeking comment Wednesday. On Monday, it issued a statement saying it had made progress in understanding what caused the Qantas engine to burst, but offered no details on what that cause might be.

Joyce said Monday that Qantas was focusing its investigation on the oil leaks, which he said were abnormal and should not be occurring on new engines.

Singapore said the engine changes don't affect its eight other A380s at this point.

The Qantas and Singapore incidents are not the first problems Rolls-Royce have faced with its engines. In September 2009, a Singapore Airlines A380 was forced to return to Paris mid-flight after an engine malfunction. Last August, a Lufthansa crew shut down one of its engines as a precaution before landing in Frankfurt after receiving confusing information on a cockpit indicator.

On Tuesday, the European Aviation Safety Agency said it was closely monitoring the probe into the Qantas incident. The agency issued orders twice this year advising airlines about extra inspections or repairs needed for the Trent 900s.

A380s flown by Emirates and Air France are instead kitted out by the Engine Alliance, a 50/50 joint venture between GE Aircraft Engines and Pratt & Whitney.
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Old November 11th, 2010, 03:46 PM   #142
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Source:http://www.brisbanetimes.com.au/trav...7nfc.html#poll

Quote:
Tiger Airways unveils new flight attendant uniform
November 11, 2010 - 3:19PM



Tiger Airways has unveiled new uniforms for its cabin crew and has opted for a conservative look.

Tiger's newest recruits were the first to test-fly the revamped look, which was designed in Victoria and boasts 'functionality, durability, comfort and style'.

The uniform does away with the animal-print sash and tight blouse female flight attendants previously wore, replacing it with a more conservative look - fitted grey or black pants and casual white-collared shirts for both men and women.

The latest batch of hosties, most of whom are locals to the Geelong area near Avalon airport, modelled the uniforms at an event to mark the launch of Tiger services from Avalon.

Tiger, which claims to be Australia's lowest-fare airline, has now been active in Australia for four years.

The uniforms will be rolled out for all cabin crew nationwide over the coming weeks.

The new services commencing on November 10 will provide around one million visitor seats annually through Avalon Airport to Sydney, Gold Coast, Adelaide, Perth, Alice Springs, Mackay and Rockhampton.
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Old November 12th, 2010, 09:53 AM   #143
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Source:http://sg.news.yahoo.com/afp/2010110...i-c1b2fc3.html

Quote:
EU fines 11 airlines 800 million euros for air cargo cartel
AFP - Wednesday, November 10

BRUSSELS (AFP) - – Europe's competition watchdog hit 11 airlines with nearly 800 million euros in fines Tuesday for running a global cargo cartel that included Air France-KLM, British Airways and Japan Airlines.

"It is deplorable that so many major airlines coordinated their pricing to the detriment of European businesses and European consumers," said European competition commissioner Joaquin Almunia.

The fines, totalling 799.4 million euros (1.1 billion dollars), were slapped on airlines that span the globe, from Air Canada and LAN Chile in the Americas to Cathay Pacific Airways and Singapore Airlines in Asia and Qantas in Australia.

The 11 cargo carriers coordinated their action on surcharges for fuel and security without discounts over a six-year period, between December 1999 and February 2006, the European Commission said.

The cartel covered flights from, to and within the European Economic Area.

The Air France-KLM group was hit with the biggest fine, 310 million euros, of which 183 million euros was for Air France and 127 million euros for KLM. Martinair, which is owned by Air France, was fined 29.5 million euros.

Air France-KLM said it plans to appeal the fine.

"The group will file an appeal against the decision in the EU General Court," it said in statement.

Elsewhere in Europe, British Airways was ordered to pay 104 million euros, Scandinavia's SAS group was fined 70.2 million euros and Luxembourg's Cargolux will have to pay 79.9 million euros.

In Asia, Singapore Airlines was fined 74.8 million euros, Cathay was hit with 57.1 million euros and Japan Airlines will pay 35.7 million euros.

Air Canada must pay 21 million euros while Qantas and LAN Chile got the smallest fines, 8.9 million and 8.2 million euros, respectively.

Five airlines applied for a reduction in the fine, claiming they were unable to pay it, but the commission said none of them met the conditions.

Lufthansa and its subsidiary Swiss International Air Lines escaped a fine under the commission's leniency programme for being the first to provide information about the cartel.

The commission said it dropped charges against another 11 carriers and one consultancy firm which it did not name.

The cartel initially began with contacts between airlines to ensure that worldwide air freight carriers imposed a "flat rate surchage per kilo for all shipments," the commission said.

The cooperation expanded with the introduction of a security surcharge. The companies refused to pay a commission on such surcharges to their clients, the regulator said.

"By refusing to pay a commission, the airlines ensured that surcharges did not become subject to competition through the granting of discounts to customers," the commission said.

SAS also said it would appeal the fine.

"We adamantly maintain that these isolated incidents do not mean that SAS Cargo has been involved in a global cartel," the airline's chief legal officer, Mats Loennkvist, said in a statement.

"We are highly disappointed and strongly contest the considerable level of the fines, which we believe to be disproportionate to SAS Cargos actions."
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Old November 12th, 2010, 06:28 PM   #144
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Source:http://www.philstar.com/Article.aspx...CategoryId=108

Quote:
Despite travel warnings: SilkAir load factor remains upbeat
By Joefel Ortega Banzon (The Freeman) Updated November 12, 2010 12:00 AM

CEBU, Philippines – Amidst recent advisories issued against travel to the Philippines
, particularly in the southern part of the country, it is such a relief that international airlines still enjoy upbeat passenger traffic to this date.

SilkAir Philippines Manager Ajish Henry Morris said "SilkAir load factors on our Cebu and Davao flights have been reasonably healthy, supported by sales from Philippines, Singapore and traffic connecting via the Singapore hub."

Morris added that SilkAir have not seen an erosion of forward loads arising from the travel advisories issued by some countries, stressing that "our passenger loads remain strong for the coming months."

Earlier this month, several foreign nations including the United States, Australia, United Kingdom, New Zealand, Canada, and France warned their nationals working or living in the Philippines to be cautious due to imminent terror threats in the country.

The travel warnings were feared to cause a negative impact towards the country's tourism industry.

Morris for his part said the travel advisories failed to generate such drastic adverse effects to the airline industry because the warnings were more generic rather than specific.

The usual peak periods for SilkAir are from December to January, then from March to April.

As testament to the airline company's confidence in the country, Morris said SilkAir is constantly on the lookout for new opportunities to expand their business in more destinations.

"We are closely monitoring the tourism developments in certain destinations that have the potential to sustain international flights. For the time being, our focus is on growing our business in Visayas and Mindanao, through our flights to Cebu and Davao," he said.

SilkAir operates the narrow body fleet of its parent airline, Singapore Airlines Group. Its passenger profile on Philippine flights is composed of business travelers, VFR market segment that includes visiting friends and relatives as well as overseas based Filipinos and family members, and the leisure travelers including tourists, backpackers, and adventurers.

It is a full service premium regional airline that first took the skies in 1989 as Tradewinds The Airline, and later became known as SilkAir in 1992.

SilkAir flies from its Singapore hub to more than 400 flights weekly to 33 destinations across 11 countries including Phnom Penh and Siem Reap in Cambodia, Chengdu, Chongqing, Kunming,Shenzhen, and Xiamen in China, Bangalore, Chennai, Coimbatore, Hyderabad, Kochi, and Thiruvananthapuram in India, Balikpapan, Lombok, Manado, Medan, Palembang, Solo, and Surabaya in Indonesia, Kuching, Kota Kinabalu, Kuala Lumpur, Langkawi, and Penang in Malaysia, Yangon in Myanmar, Kathmandu in Nepal, Cebu and Davao in the Philippines, Chiang Mai and Phuket in Thailand, and Da Nang in Vietnam. (FREEMAN)
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Old November 14th, 2010, 01:52 PM   #145
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Source:http://goodnewspilipinas.com/?p=13329

Quote:
Singapore Airlines unit to expand facility in Clark
Posted on November 14th, 2010 under Biz Progress

The engineering unit of Singapore Airlines is set to expand its aircraft maintenance facility at the Clark Civil Aviation Complex this month, giving a fresh vote of confidence for the country, in general, and for prospects of the former US base, in particular.

According to the Clark International Airport Corp., aircraft maintenance, repair and overhaul (MRO) firm SIA Engineering Co. (SIAEC) will invest close to P1 billion to put up a second hangar at the facility.

The expansion program will allow SIAEC to service the carrier’s newest Boeing 747 and 777 aircraft. It will also generate an estimated 300 new jobs, while more allied industries may emerge as a result of the investment in the 2,367-hectare Clark air hub.

In a statement Thursday, CIAC president and CEO Victor Jose Luciano revealed that the construction of the second hangar will start sometime this month.

“SIAEC will be building a bigger hangar to accommodate wide-bodied aircraft such as the Boeing 747 and 777,” he said.

In November 2008, SIAEC, together with joint venture partner Cebu Pacific Air, began construction of the first hangar for the Airbus A320 and A319 aircraft in Clark. This, in turn, paved the way for the further development of the Diosdado Macapagal International Airport (DMIA).

The first hangar cost an estimated P800 million. It started operations in July 2009, providing maintenance service for the Airbus A320 aircraft of various foreign and local airlines.

“Starting this month, we will see the development of the second, much larger hangar in Clark,” Luciano said. “This will generate no less than 300 direct jobs and about 200 indirect jobs for our people in Central and Northern Luzon.”

The SIAEC facility is expected to start operations by the end of 2012.

Singapore-based SIAEC is an internationally renowned aircraft MRO company providing total maintenance solutions to wide-bodied aircraft in the service of more than 85 international airlines worldwide. It has 24 joint ventures and subsidiaries across nine countries that form the SIAEC Group.

Its services include airframe, component, engine, and aircraft conversions and modifications.

SIAEC also provides support services at the Changi International Airport in Singapore, as well as line maintenance support services in Australia, the United States, Hong Kong, Indonesia, Vietnam and the Philippines.
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Old November 15th, 2010, 09:39 AM   #146
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Source:http://news.smh.com.au/breaking-news...115-17tvy.html

Quote:
Two Singapore Airlines A380s back in air
November 15, 2010 - 3:09PM

AFP

Singapore Airlines (SIA) has resumed flying two of three grounded Airbus A380s after replacing Rolls-Royce engines found to have oil stains, a spokesman for the carrier said on Monday.

"Over the weekend, two were put back into service," the spokesman said, adding that checks were still being conducted on the third plane.

One engine in each of the grounded SIA A380s was found to have oil stains and all three engines were replaced as a precaution.
Advertisement: Story continues below

The airline was the launch customer of the A380 and now has 11 of the massive aircraft in service, with another eight on order.

The three SIA aircraft were grounded after a Qantas A380 using similar Rolls Royce Trent 900 engines was forced to make an emergency landing in Singapore on November 4 after one of the engines blew out.

Qantas has grounded its entire fleet of six A380s and not announced when they will fly again.

Rolls-Royce said last week that the failure of a "specific component in the turbine area of the engine" sparked the fire which caused the mid-air blowout on the Qantas flight shortly after it took off for Sydney.
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Old November 15th, 2010, 09:42 AM   #147
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Source:http://www.channelnewsasia.com/stori...093574/1/.html

Quote:
Tiger Airways to double fleet over next 2 years
By Jo-ann Huang | Posted: 15 November 2010 1343 hrs

SINGAPORE: Tiger Airways is establishing its online ticket-sales portal tigerairways.com as a separate subsidiary.

The low-cost carrier said it aims to benefit from online revenue opportunities and rank among the top three globally for ancillary revenue, improving its current number five position.

The airline said www.tigerairways.com is already the leading airline travel website in Singapore.

It said as a new subsidiary, the internet site will be a vehicle for generating additional shareholder value.

Tiger Airways added it is seeking a managing director to drive the new business, which currently contributes more than 20 per cent of the group's total revenue.

In addition, Tiger Airways will double its fleet from 21 to 43 aircraft over the next two years instead of the previously announced six years.

To support this growth, the airline has recruited Mike Coltman and Chris Ward to "drive the development of initiatives" in Thailand and the Philippines, respectively.

-CNA/wk
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Old November 15th, 2010, 01:03 PM   #148
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Source:http://theedgesingapore.com/the-dail...hs-to-oct.html

Quote:
Tiger Air reports 39% rise in passengers for 12 months to Oct
Written by The Edge
Monday, 15 November 2010 17:43


From November 2009 to October 2010, a total of 5.6 million passengers chose to fly with Tiger Airways, an increase of 39% over the 4.0 million passengers in the preceding 12 months. Average load factor for the 12-month period to October 2010 was 86%, an increase of 3 percentage points year-on- year.

For the month of October 2010, Tiger Airways carried 455,000 passengers, an 8% increase compared to October 2009. The average load factor across both airlines in Asia and Australia for the month was at 87%.

Tony Davis, President and Group CEO of Tiger Airways Holdings, says, “We are pleased to report continued passenger growth for the Group in October. Having launched our biggest ever flying programme for the northern winter season, we look forward to further growth in the second half of the financial year. Tiger Airways Singapore has launched new services to Manila in the Philippines and to Trichy and Trivandrum in India, and Tiger Airways Australia has launched its new base at Avalon Airport, with new services complementing existing flights from Adelaide and Melbourne (Tullamarine). With new aircraft coming into the fleet, Tiger Airways Singapore will start services to Taipei in January 2011 and will continue to add frequencies to existing routes. Tiger Airways Australia will launch flights between Brisbane and Sydney in February 2011, allowing us to complete the coveted ‘Golden Triangle’ in Australia.”
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Old November 16th, 2010, 06:31 AM   #149
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Source:http://www.businessweek.com/news/201...ngine-fix.html

Quote:
Qantas, Singapore Airlines, Lufthansa May Need A380 Engine Fix
November 15, 2010, 10:38 PM EST
By Chan Sue Ling

Nov. 16 (Bloomberg) -- Qantas Airways Ltd., Singapore Airlines Ltd. and Deutsche Lufthansa AG may need to replace one component in each of the engines powering their Airbus SAS A380 fleets, Rolls-Royce Group Plc said.

Rolls-Royce, the world’s second-largest maker of engines, is working with customers to replace the part as inspections of its Trent 900 engines continue, the London-based company said in an e-mail today. The engine maker has identified the component that led to the blowout of a turbine on a Qantas A380 flight earlier this month and has said the incident is isolated to the Trent 900 engine, designed specifically for the A380.

“Over a period of time, it is likely we will replace the relevant module on all engines,” Rolls-Royce said. “We seek to minimize disruptions and this program will enable our customers progressively to bring the whole fleet back into service.”

One of the four engines on a Qantas A380 blew up shortly after takeoff from Singapore on Nov. 4, forcing an emergency landing and damaging a wing. The blast prompted Qantas to ground its fleet of A380s, while two other carriers switched engines and the European Aviation Safety Agency ordered mandatory checks of Trent 900 engines at regular intervals.

Qantas, Australia’s largest airline, kept its fleet of six A380s grounded for the 13th day as the Sydney-based carrier continued inspections of the engines and probed potential oil leaks found in three engines.

Pulled From Service

Qantas fell 2.5 percent to A$2.72 as of 1:44 p.m. in Sydney trading, while Singapore Air dropped 0.1 percent in Singapore. Rolls-Royce declined 2.3 percent in London yesterday, when Lufthansa gained 0.5 percent in Frankfurt.

Singapore Air pulled three A380s out of service last week to change one engine on each aircraft. The last of three planes will be back in service today, Nicholas Ionides, a spokesman for the airline, said by phone. The carrier has declined to “speak definitively” on the number of engines that may require modification work.

Qantas has six of the double-decker A380s in its fleet, while Singapore Air, the first to fly the superjumbo commercially, has 11. Lufthansa operates three A380s and is scheduled to take delivery of its fourth this week, according to Frank Puttmann, the carrier’s Singapore-based spokesman.

“We are working with Rolls-Royce very closely, and the authorities,” Puttmann said by phone today. “So far, we have no findings on our engines, so all our A380s are on schedule.”

--Editors: Terje Langeland, Suresh Seshadri.
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Old November 16th, 2010, 07:36 PM   #150
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Source:http://www.straitstimes.com/Breaking...ry_603937.html

Quote:
Nov 16, 2010
SIA senior exec steps down
By Hannah Koh

SINGAPORE Airlines' (SIA) senior executive vice-president for Marketing & Corporate Services will be stepping down next year.

Mr Bey Soo Khiang will leave SIA on Feb 28 after more than 10 years of service.

Following a 26-year career with the Singapore Armed Forces, Mr Bey joined SIA in 2000 as executive vice-president, Technical. He moved on to Operations and Planning areas in 2004 before assuming his current position earlier this year.

'He has made significant contributions towards the development of the company. All of us in SIA will miss him,' said SIA Chairman Stephen Lee.

Said Mr Bey: 'The time is right for me to move on. I will be leaving knowing that the Airline remains in good hands.'

Plans for new leadership of these divisions are still being finalised.
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Old November 18th, 2010, 01:23 PM   #151
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Source:http://www.straitstimes.com/Breaking...ry_604680.html

Quote:
Nov 18, 2010
SIA to constantly inspect A380s

SINGAPORE Airlines (SIA) said on Thursday that it will constantly inspect Rolls-Royce engines powering its Airbus A380 superjumbos and replace them if advised to do so by the manufacturers.

SIA was reacting to a report that Rolls-Royce may replace up to 40 Trent 900 engines on A380s flown by Australia's Qantas, SIA and Germany's Lufthansa after a mid-air Qantas explosion this month triggered safety concerns.

An A380 operated by Qantas with 466 people aboard turned back and made a dramatic emergency landing in Singapore on November 4 after an explosion ripped through one of the plane's four Trent 900 engines shortly after takeoff.

The blast sparked a fire in the engine and sent metal debris falling on to a nearby Indonesian city.

'We remain in very close contact with both Rolls-Royce and Airbus, and all checks that we have carried out to date have been in full compliance with their recommendations and instructions,' said SIA spokesman Nicholas Ionides.

He said the carrier was also continuing with inspections of all its Trent 900 engines in compliance with an 'airworthiness directive' from the European Aviation Safety Agency. -- AFP
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Old November 18th, 2010, 02:49 PM   #152
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No help with cancelled Tiger Airways flight

I AM sceptical about last Saturday's reply ("Tiger beefs up customer service").

My family of three was scheduled to fly back to Singapore last Thursday on Tiger Airways from Penang. Upon reaching the airport two hours earlier for check-in, we realised that the counter was closed. After a 20-minute wait, an airport staff member came by to inform us that our flight had been cancelled. No reasons were given. She said an e-mail had been sent to us earlier informing us of the cancellation. We did not receive any e-mail nor even an SMS.

When we asked to see the manager in charge, she said Tiger Airways did not have its own staff at the counter and that she was an agent representing the airline. There was no goodwill gesture like offering hotel accommodation or providing alternative flights on other airlines. We were just told that other airlines were equally full that day and that it was expensive to take other airlines.

As we pressed her for other alternatives, she said to come back the next day to take the flight back to Singapore. We did not want to do so and risk having no flight again.

We were then given a refund form and a standard letter stating notice of flight cancellation, and told to make a claim upon reaching Singapore. In the end, we searched for another flight on our own and waited seven hours before finally taking off for home.

I was even more appalled when I realised that Tiger Airways' webpage had no e-mail address because, it was stated, it received too many duplicate e-mail messages on the same matter, which delayed the response process for all customers.

Is this an acceptable way to beef up customer service? There is still much room for improvement.

Peggy Chia (Ms)

Passenger's experience

'I received none of the goodwill gestures mentioned in Tiger's reply.'

MR LESTER HENG: 'As an affected passenger, I received none of the goodwill gestures mentioned in Tiger Airways' reply ('Tiger beefs up customer service'; last Saturday). I managed to get through on its sole hotline only after 48 hours of calling repeatedly. Tiger's letter advises passengers to buy travel insurance to guard against flight disruptions, but insurers require an explanation letter from airlines as part of their claim process. I am still waiting for mine after asking for it more than five weeks ago. My insurer tells me it too hasn't been able to contact Tiger.'

A poor reply makes matters worse

TIGER Airways' response to complaints about its customer service had all the trappings of a template reply devoid of any emotional understanding of its passengers' plight ('Tiger beefs up customer service'; last Saturday).

What should its reply have been? Let me take a stab at it:

'We are truly sorry for the inconvenience and frustration the delays have caused you, our customers.

'We clearly didn't respond to the situation fast enough; neither did we see it coming and this only added to your frustration.

'We do not want to make excuses and we will not. You, our customers, have spoken and we have heard you albeit belatedly, and taken action. We will endeavour to make sure this never happens again.'

Most passengers know that a low-cost airline does not have the fluffy extras of a full-service carrier. People also understand that things go wrong from time to time.

However, it is during such times that brands should truly demonstrate their excellence and commitment by walking the talk on customer care.

There is simply no excuse for ignoring customers' woes and not apologising when one is at fault.

I wonder how much thought went into considering the contents of that reply from an aggrieved customer's point of view.

The Tiger Airways brand has clearly suffered and it does not reflect well on its reputation.

Unfortunately, it seems to have escaped the airline's senior management that such letters are part and parcel of the entire customer service delivery process and a company that fails at any stage, let alone this crucial one, does so at its own peril.
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Old November 18th, 2010, 06:17 PM   #153
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And those letters on Nov 18 that was in response to this letter dated Nov 13:

Tiger beefs up customer service

WE REFER to recent letters about customers' rights and options for recourse in the event of flight disruptions.

While flight disruptions - whether they are caused by mechanical issues, weather, volcanic ash or other events - remain a relatively rare occurrence, we understand that they cause inconvenience to our customers.

Our conditions of carriage provide customers with a variety of options in the event of flight disruption, including refunds and the provision of alternative flights.

In addition to these contractual obligations, we have also attempted to minimise the inconvenience to affected passengers with goodwill gestures such as hotel accommodation, refreshments and, where necessary, providing alternative flights on other airlines.

However, in common with all major airlines, Tiger Airways also recommends that all passengers ensure that they have comprehensive travel insurance prior to starting their journey.

While meeting the growing needs of customers for low-fare travel, Tiger Airways seeks to ensure that in the highly competitive industry, we continue to attract more passengers by offering the lowest possible air fares, coupled with an appropriate level of customer service, without compromising safety, security or punctuality.

Due to the unusual level of disruptions that we suffered in September and last month, there has been a spike in the volume of customer calls and correspondence to attend to.

We have increased resources at our call centre and customer service section to respond to customers as soon as possible.

David Perring
Commercial Director
Tiger Airways Singapore
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Old November 18th, 2010, 07:21 PM   #154
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Seen these in the Straits Times forum a few days ago. Looks like Singaporeans have lost their confidence in Tiger........ Personally i have always thought Jetstar and AirAsia are much better then Tiger.
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Old November 18th, 2010, 07:38 PM   #155
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A380 update on Singapore Airlines website:http://www.singaporeair.com/saa/Util...up.jsp?msgId=1

Quote:
A380 UPDATES

16 November 2010

Singapore Airlines will be carrying out ongoing precautionary inspections on its Airbus A380 fleet, in full compliance with a directive from the European Aviation Safety Agency (EASA) and guidance from engine manufacturer Rolls-Royce.

These inspections are not expected to affect flight timings. Schedules are due to remain as normal.

In order to maintain a normal schedule and minimise disruptions to our customers, we will be deploying Boeing 747-400s and Boeing 777s, where necessary, in place of A380s on certain flights to/ from Sydney and Melbourne.

Details are as follows (ALL TIMES LISTED ARE LOCAL):

17 - 24 November 2010

* SQ 221, Singapore - Sydney, scheduled to depart 2035hrs, will be operated by a B747-400 aircraft.

* SQ 227, Singapore - Melbourne, scheduled to depart 2100hrs, will be operated by a B777-300 aircraft.



18 - 25 November 2010

* SQ 212, Sydney - Singapore, scheduled to depart 0915hrs, will be operated by a B747-400 aircraft.

* SQ 222, Sydney - Singapore, scheduled to depart 1630hrs, will be operated by a B777-300 aircraft.

* SQ231, Singapore - Sydney, scheduled to depart 0035hrs, will be operated by a B777-300 aircraft.

* SQ 238, Melbourne - Singapore, scheduled to depart 1110hrs, will be operated by a B777-300 aircraft.



22 November 2010

* SQ 241, Singapore – Sydney, scheduled to depart 0700hrs, will be operated by a B777-300 aircraft.

* SQ 242, Sydney – Singapore, scheduled to depart 1850hrs, will be operated by a B777-300 aircraft.



24 November 2010

* SQ 211, Singapore – Sydney, scheduled to depart 0900hrs, will be operated by a B777-300 aircraft.



25 November 2010

* SQ 232, Sydney – Singapore, scheduled to depart 1240hrs, will be operated by a B777-300 aircraft.

* SQ 241, Singapore – Sydney, scheduled to depart 0700hrs, will be operated by a B777-300 aircraft.

* SQ 242, Sydney – Singapore, scheduled to depart 1850hrs, will be operated by a B777-300 aircraft.



Singapore Airlines will also mount the following supplementary flights to both Melbourne and Sydney:

19 - 20 November 2010

* SQ265, Singapore - Melbourne - Sydney - Singapore, is scheduled to depart Singapore at 2325hrs and arrive in Melbourne on 0950hrs the next day. It is then scheduled to depart Melbourne at 1100hrs and arrive in Sydney at 1220hrs, after which it will depart Sydney at 1330hrs. The flight will be operated by a B777-200 aircraft.



24 November 2010

* SQ 265, Melbourne – Sydney – Singapore, is scheduled to depart Melbourne at 1100hrs and arrive in Sydney at 1220hrs. It is then scheduled to depart Sydney at 1330hrs. The flight will be operated by a B777-200 aircraft.



We apologise to affected customers for the inconvenience that may result and seek their understanding.
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Old November 19th, 2010, 07:56 AM   #156
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Source:http://au.finance.yahoo.com/news/Tig...64075.html?x=0

Quote:
Tiger slashes Darwin-Melbourne flights
James Glenday, On Friday 19 November 2010, 11:37 EST

Tiger Airways has cancelled flights between Darwin and Melbourne for a period of almost two months due to poor demand.

People who had booked to fly with Tiger between February 1 and March 26 next year were told of the cancellations yesterday.

Vanessa Regan from Tiger Airways says there was not enough demand for the flights.

But she says Tiger is not pulling out of Darwin completely.

"This is kind of common business practice for all airlines at the moment," she said.

"I think you'll find a number of airlines are adapting their schedule for that period."

Ms Regan says all passengers who made bookings during the affected period will be offered a full refund.

She says she hopes Territorians will understand Tiger's decision.

"It is a commercial reality that we do operate on the most profitable routes.

"So we don't go into a market with the intention to pull out and suspend.

"We want to continue, we want to ramp up services.

"So, it is based on demand, we have to have full planes to continue to offer such low fares."

Tiger Airways pulled out of Darwin in October 2008 and only returned in June.

Meanwhile, Jetstar has launched a new service between Darwin and the Philippines.

Flights to Manilla will begin in February next year.
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Old November 19th, 2010, 10:14 AM   #157
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wonder how long those unlucky passengers will take to get back their refund
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Old November 19th, 2010, 05:48 PM   #158
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Quote:
Originally Posted by ^tamago^ View Post
wonder how long those unlucky passengers will take to get back their refund
Sombody complained about Jetstar also in the forum on how he didnt get a refund after 4 months.
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Old November 19th, 2010, 05:52 PM   #159
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Source:http://www.channelnewsasia.com/stori...094463/1/.html

Quote:
Launch of Thai Tiger Airways may be delayed till May 2011
By Travis Teo | Posted: 19 November 2010 2107 hrs

SINGAPORE: The launch of Thai Tiger Airways may be delayed until May next year.

According to a Reuters report, Thai Airways Chairman Ampon Kittiampon informed reporters about the two-month delay in the launch of the new budget carrier, which is a joint venture with Singapore's Tiger Airways.

This is a second postponement. Business Traveller reported a similar delay from an initial take-off date of January 2011.

According to the Reuters report, Thai Airways said the latest postponement is due to a delay in getting approval for a US$3.31 million investment from Thailand's Transport Ministry and the National Economic and Social Development Board.

Some analysts said there could be further hurdles to launching the airline as the Thai Transport Ministry has to clear the joint-venture deal and provide the necessary papers for the new carrier to fly.

"The transport minister has been a key opponent of the new budget carrier, so it's possible there are bureaucratic issues involved," Standard & Poor's aviation analyst Shukor Yusof said.

However, Tiger Airways said they weren't aware of a confirmed delay in the launch of Thai Tiger Airways.

In a statement released on Friday, the Singapore budget carrier added that it was pleased that the Thai Airways board had agreed to the creation of Thai Tiger Airways at its meeting on November 19.

The Singapore-based carrier also said that the transaction would now go to the Thai state investment board for its approval. Both airlines remain fully committed to the tie-up, it said.

Thai Airways will own 51 per cent of the new airline, which will be based in Bangkok, while Tiger will own the remaining 49 per cent.

Overall, analysts are optimistic about the carrier getting off the ground. "It's only a delay of two months, so that's not a major problem," Mr Yusof said.

- CNA/fa
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Old November 23rd, 2010, 04:00 PM   #160
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Source:http://outoftownblog.com/tiger-airwa...erairways-com/

Quote:
Tiger Airways and SEAIR set up first “Partner Airline” programme with tigerairways.com
Airline Promotions, Philippines, Singapore — By melo on November 23, 2010 8:42 pm

South East Asian Airlines (SEAIR) today announced that it has become the first Tiger Airways Partner Airline in the region, through a marketing arrangement with “tigerairways.com” that benefits customers across the Asia Pacific region. The first jet services to be offered by SEAIR will start on 16 December with services between Clark and Singapore . Additional routes operated by SEAIR using these new jet aircraft will be added to the programme over the coming months.



Using an initial fleet of two Airbus aircraft leased from Tiger Airways, SEAIR will commence jet aircraft operations next month. Seats will be marketed and distributed using Tiger Airways’ established internet booking system, tigerairways.com. The resulting operational and cost efficiencies will ensure more low fare seats are available and contribute to the growth of SEAIR and the Clark gateway, benefiting customers in the Philippines and across the Asia Pacific region.

Avelino Zapanta, SEAIR’s President and CEO, said, “With this new collaboration with Tiger Airways, we will also be able to serve more international visitors to the Philippines by offering more destinations with great value, low fares. In addition, the introduction of these new jet services will create a welcome boost to the Philippines tourism industry and create more high calibre local jobs.”

Chin Sak Hin, Chief Financial Officer of Tiger Airways Holdings Limited, said, “We are very excited to be working with SEAIR as the first “Partner Airline” of tigerairways.com. Besides the cost advantages resulting from basing aircraft and crew in Clark, SEAIR’s extensive experience and brand recognition will ensure that more customers in the Philippines and internationally can access the same low fares offered by Tiger Airways when using the leading regional travel portal “tigerairways.com”. Together with Tiger Airways’ strong marketing and distribution platform in Singapore and across major markets in the region, it will be a powerful combination that offers unbeatable value and fares to even more travellers.

Tiger Airways Holdings President and CEO, Tony Davis , said “the creation of our new “Partner Airline” programme is another way that we, together with SEAIR, can offer even more low fare seats to even more customers. Making flights operated by SEAIR available on the Tiger Airways website will ensure that customers can easily access more routes and destinations with the same low fares currently offered through www.tigerairways.com”.

Patrick Tan, Chief Operating Officer of SEAIR said, “We are delighted to be distributing our new jet services through www.tigerairways.com, the number one airline website in Singapore , which has consistently more visitors than the website of any other airline. SEAIR has earned strong recognition as the leader in domestic leisure travel in the Philippines , having been awarded the Philippines ‘ Best Airline award in 2009 and also being recognised as a national ‘Gold Brand’.”

Approval from the Civil Aeronautics Board (CAB) of the Philippines has already been obtained for Tiger Airways to lease two Airbus aircraft to SEAIR.

To support its continued growth, Tiger Airways has advanced the delivery of two aircraft to the financial year 2011/12, from their original delivery dates in the financial year 2015/16.
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