daily menu » rate the banner | guess the city | one on oneforums map | privacy policy | DMCA | news magazine | posting guidelines

Go Back   SkyscraperCity > Infrastructure and Mobility Forums > Railways

Railways (Inter)national commuter and freight trains



Global Announcement

As a general reminder, please respect others and respect copyrights. Go here to familiarize yourself with our posting policy.


Reply

 
Thread Tools
Old June 13th, 2011, 12:23 PM   #861
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
London Midland fits trains with electricity meters

London Midland has become the first UK train operating company (TOC) to equip 100% of its electric train fleet with energy meters. Traditionally, TOCs buy electricity from Network Rail using a billing system that estimates the amount of electricity used to power trains and then redistributes any difference back to TOCs.

The new system means that London Midland will now pay only for the electricity that it uses and also have the information to be able to reduce energy consumption. Over time this will save up to 20% of its £15m electricity bill and reduce its annual carbon emissions from 98,000 tons to 78,000 tons.

At the same time, London Midland is looking to work with its train drivers and other staff to make the most of the electricity that they use, in the same way that car drivers can maximise a tank of petrol.This is achieved by reducing power when the train is on level or slightly falling gradients and reducing acceleration when it is not needed to meet the train timetable.

Electricity can also be saved by smarter use of on board air conditioning, heating and lighting and reducing power when trains are parked up at night. All 100 electric trains out of London Midland’s total fleet of 159 trains (the rest are diesel) are now fitted with energy meters.

The meters themselves have a similar look to household electricity meters. The meter records energy usage every minute, the dates and times of energy usage and GPS-derived location. A roof mounted antenna uses mobile phone technology to transmit data at 1 minute intervals. Back office software can then process the data to produce a picture of which trains are using the most and the least electricity, in real time.

Network Rail will then receive all actual meter readings from all company electric trains on a daily basis, and every 4 weeks the company will receive an actual rather than an estimated electricity bill from Network Rail. London Midland staff are keen to do their bit for the environment, and the company is planning training to encourage good practice in energy consumption.

The process from research to procurement to implementation has been achieved in a record breaking 10 months and this also includes changing the contract for billing of electricity with Network Rail. The scheme has also had to gain approval from the Office of Rail Regulation (ORR), to ensure that other TOCs are not placed at a disadvantage by the scheme and that it meets the required standards of accuracy.

Following a competitive tender process, London Midland chose a Derby based company, Interfleet Technology, to project manage the scheme. The scale of the project meant that the tender to build the meters had to be split between 2 suppliers.

Siemens has fitted meters made by Swiss firm LEM to 67 trains that it originally built and now maintains in Kings Heath depot, Northampton; while Interfleet has fitted the remaining 33 trains with meters made by FAR Systems of Italy.

Mike Haigh, Programme Director for London Midland, comments:“If we know how much electricity we are using, we can start to manage that usage. We don’t just want to be billed differently; we want to do things differently. Everyone in the rail industry is aware of the current need to make savings and this is an example of an early start we are making to invest in technology to reduce our costs and our carbon emissions.

“Just as ‘smart meters’ are starting to help us make intelligent decisions about using energy at home, our trains should be no different.” Although the use of on-train energy meters is increasingly commonplace in mainland Europe, London Midland is the first UK company to use this technology on all of its electric fleet.

Mike Haigh continues: “As well as energy consumption data, the technology we are fitting to our trains can also transmit data on the condition of train systems which will ultimately help us to improve reliability and our maintenance processes. If trains can tell us ‘how they are feeling’ we can resolve issues before they become a problem and give passengers a more reliable service.”

Jo Kaye, Network Rail route director, said: “The development of this equipment is good for the environment and good for the taxpayer, and something that we hope other train operators will incorporate into their fleets of electric trains in due course. It will allow them to accurately measure electricity consumption and all the factors that affect it. This in turn should lead to innovative ways to reduce the total amount of electricity used and reduce the train operators’ carbon footprint.

“For the taxpayer, it offers value for money because in future, individual train operators will only pay for the electricity they use rather than simply having to pay a proportion of Network Rail’s overall electricity bill.”

London Midland is currently contributing to Department for Transport (DfT) and Network Rail research on energy usage in the rail industry, as well as sharing good practice with European counterparts.
http://www.rail.co/2011/06/08/london...ricity-meters/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote

Sponsored Links
Old June 13th, 2011, 01:03 PM   #862
sotonsi
Registered User
 
Join Date: Feb 2007
Posts: 5,563

Quote:
Originally Posted by PortoNuts View Post
a very much needed improvement
sotonsi está en línea ahora   Reply With Quote
Old June 14th, 2011, 05:38 AM   #863
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 14th, 2011, 03:13 PM   #864
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Raymond Brown awarded £1m Basingstoke station contract

A significant £1m contract for Hampshire-based Raymond Brown Construction (RBC) marks a step-up for the recently-formed rail division of the business.



New Rail Operations Director Tom Schofield will direct the project, which will see the demolition and reconstruction of the station booking hall and ticket office. With more than 12 years’ rail industry experience, Tom has managed structures’ maintenance and project services across a number of high-profile clients including Network Rail, London Underground, Eurotunnel and train operators.

On being awarded the project at Basingstoke, Tom said: “Naturally the team at RBC is delighted to have been awarded this contract. “There are great ambitions for the rail division and we already have a number of rail projects under our belt, but the nature of the work at Basingstoke represents a major achievement. It’s an extremely busy period as we drive the business forward. We are currently tendering for a number of schemes utilising our in-house resources which enable us to remain competitive.”

Awarded by South West Trains, the project to modernise Basingstoke station is part of the Major Projects programme to improve 14 stations.

The new look station hall will increase passenger capacity and feature a striking new stainless steel and glass frontage. The contract will also include renovation work to the clock tower at the station entrance and secure cycle parking facilities on both sides of the station.

Work at the station is due to start on site at the end of June with completion scheduled before the end of the year. Temporary access and ticket office facilities will be provided adjacent to the current main entrance so that passengers will not be disrupted.
http://www.rail.co/2011/06/13/raymon...tion-contract/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 15th, 2011, 01:37 AM   #865
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Network Rail awards Balfour Beatty Rail 7 year framework agreement

Balfour Beatty Rail has been awarded a seven-year framework agreement with Network Rail National Delivery Service (NDS) for the supply of on-track machines. It is a national contract, including tampers and ballast regulators, and over seven years is estimated to have a potential value of £110-£120 million.

Balfour Beatty Rail Managing Director, Peter Anderson, said:

“We are delighted that we have been awarded this seven-year contract and very much look forward to continuing our long-term relationship with Network Rail.

“The agreement further highlights the benefit in investing in new machines for the future and we are pleased to see our investment making such a positive impact to the infrastructure.”
http://www.rail.co/2011/06/14/networ...ork-agreement/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 16th, 2011, 04:23 PM   #866
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Rail passengers to benefit from 1,200 new carriages

Rail passengers are set to benefit from less crowded and more frequent trains after Rail Minister Theresa Villiers today announced the next stage in a plan to build around 1,200 new rail carriages. The carriages will be used on the busy Thameslink route, allowing existing Thameslink carriages to be redeployed to relieve over-crowded rail routes across the country.

The £6bn Thameslink upgrade – of which the new carriages are a crucial part – will almost double the peak-time capacity on Thameslink’s core central London section, allow longer trains to run and provide new fast and frequent London connections to towns and cities both north and south of the capital.

The trains will also be lighter, more reliable and more energy efficient. The first new carriages will arrive in 2015. Siemens Plc and XL Trains – a consortium comprising of Siemens Project Ventures GmbH, Innisfree Ltd and 3i Infrastructure Plc – have been appointed preferred bidder to build, own, finance and maintain the new trains.

Siemens is already one of the leading suppliers of trains on British railways and employs around 16,000 people in the UK. The contract will create up to 2,000 new UK jobs. This includes work being created at Siemens’ factory in Hebburn, Tyne and Wear, as well as in the rail industry supply chain.

It also includes jobs at two maintenance depots for the new trains which, subject to planning permission, will be built at Three Bridges near Crawley and at Hornsey in the London Borough of Haringey. The Thameslink infrastructure works will employ an additional 3,000 people at the height of construction.

Theresa Villiers said: “This is a major step forward for the long-awaited Thameslink Programme which will make life better for thousands of commuters. Today’s announcement is further proof of the Government’s commitment to investing in Britain’s future.

“Despite the pressure on budgets resulting from the need to tackle the deficit, we remain fully committed to the Thameslink upgrade which will dramatically improve journeys for commuters and boost the economy.

“The announcement of Siemens Plc and XL Trains as preferred bidder for this contract represents the best value for money for taxpayers. It will create around 2,000 new jobs and will provide Thameslink passengers with modern, greener and more reliable trains. The new trains are a major part of the Government’s commitment to introduce an additional 2,100 carriages on to the rail network by 2019.

“Once the new trains are delivered, current Thameslink rolling stock becomes available to improve rail services in the North West of England, the Thames Valley and other areas yet to be confirmed. The Thameslink Programme includes major improvements to central London stations such as Blackfriars, Farringdon and London Bridge. It will reduce crowding by almost doubling capacity on the central section of one Britain’s busiest railways. Passengers will also get the benefit of a new generation of electric commuter trains operating at metro-style frequency levels during the morning and evening peaks through the central section.”
http://www.rail.co/2011/06/16/rail-p...new-carriages/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 16th, 2011, 05:53 PM   #867
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Dorking station’s Access for All improvements complete

Southern has celebrated the completion of a £2m Access for All improvement project at Dorking station with a grand opening event.

Representatives from Southern’s project team, Network Rail, station users and the Mole Valley Access Group were in attendance as the new lifts and new footbridge were officially opened by long-standing Dorking passenger and local resident, Catherine Davenport.

Catherine has been using Dorking Station since her first train trip to school 73 years ago in 1937 and still uses the station regularly – at least twice a week. She was delighted to be asked to officially open the new improvements and remarked on how much easier her journeys have become thanks to the new lifts.

The new lifts and footbridge provide step-free access for passengers who use the station for more than a million journeys every year to get between the station entrance and all platforms, making the railway more accessible for everyone, particularly those with reduced mobility, parents with small children or people with heavy or bulky luggage. Tactile paving was also installed along the platforms to aid the visually impaired.

Simon Chapman, Network Rail’s route enhancement manager for Sussex, said: “An important part of building a bigger and better railway is to make it easier for everyone to use. The improved access at Dorking is a big boost for the community and businesses and will better meet the needs of the thousands of passengers who use the station every day.”

Southern’s area manager, Mark Epsom, said: “The improvements have truly transformed the journey experience for a great many of our passengers at Dorking station. Feedback from them has been extremely positive and we are delighted with the results.”

The completion of the £2m scheme, which was funded through the government’s Access for All programme, will bring the added benefit of reducing congestion in the existing subway, especially during the morning and evening peaks.
http://www.rail.co/2011/06/16/dorkin...ents-complete/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 17th, 2011, 10:05 AM   #868
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
The revival strategy – Cotswold Line

Progress with the redoubling of the 86-mile Cotswold Line has featured in previous issues of the rail engineer with David Northey, Network Rail’s Commercial Scheme Sponsor, outlining his company’s plans and aspirations for the 45-mile section between Charlbury and Worcester.

Now David Quintin, programme manager for Amey, reveals how the work is progressing and looks forward to the start of the final phase.

The line’s current operational problems stem from the controversial regional routes survival strategy that emerged in the 1960s when track and associated infrastructure were removed to leave a single track with occasional passing loops.

This approach was adopted for the Cotswold Line and many others, and it had a significant impact on the frequency and reliability of the train services provided. Of course, this was balanced by a significant reduction both in day-to-day maintenance expenditure and capital costs for ongoing track and infrastructure renewals.

Today, these savings do not outweigh the potential benefits of an improved service on this route.

As a consequence, the Office of Rail Regulation gave approval in 2008 for the reinstatement of a total of 21 miles of double track between Charlbury and Ascott-under-Wychwood (20%), Moreton-in-Marsh and Evesham including Chipping Camden Tunnel (75%) and Evesham toward Pershore (5%).

...
http://www.rail.co/2011/06/08/the-re...cotswold-line/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 17th, 2011, 08:44 PM   #869
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Glasgow to Edinburgh rail link’s £200m boost

A rail investment programme which will cut Glasgow-Edinburgh journey times to 37 minutes is likely to come in up to £200 million under budget, according to senior officials.

The savings emerged yesterday as a six-month consultation on the £1 billion Edinburgh Glasgow Improvement Programme (EGIP) was formally launched.

Sources at Network Rail, which is delivering the programme on behalf of the Scottish Government, said its true costs had been reduced by between £100m and £200m compared to its official budget as more efficient working practices had been identified.

http://www.eveningtimes.co.uk/news/e...oost-1.1107055
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 18th, 2011, 05:56 AM   #870
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Ipswich rail passengers given a lift as new footbridge opens

Rail users in Ipswich will benefit from easier access and better journeys following the official opening today of the new footbridge and lifts at Ipswich station. The new additions mean there is now step-free access between the station entrance and all four platforms for the very first time.

Local MPs Ben Gummer and Therese Coffey joined representatives from Network Rail and National Express East Anglia to open the footbridge and lifts, which were funded by the Department for Transport’s ‘Access for All’ scheme.

The new, second footbridge at Ipswich will help relieve congestion at busy times, while the lifts – which have been fitted with CCTV and telephone links – will provide easy access for people with reduced mobility, pushchairs or heavy luggage. New lighting and CCTV systems have also been installed and tactile paving laid on the platforms.

Ben Gummer, MP for Ipswich, said: “I’m delighted to be here today to open the new footbridge and lifts. As a regular user of the station, I know these improvements will make a big difference for everyone, including those less physically able.

“This is a small first step of a much bigger investment package that is needed on this line, for which I’ll be fighting now and in years to come.”

Transport Minister Norman Baker said: “We want to encourage more people to travel by train and one way we can do this is to ensure everyone can access the railways – that is why we have contributed £2.9m from our Access for All initiative to this work in Ipswich.

“In total we are committed to spending £370m on upgrading stations across Britain for people with reduced mobility.”
http://www.rail.co/2011/06/07/ipswic...tbridge-opens/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 18th, 2011, 06:06 AM   #871
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 20th, 2011, 04:10 AM   #872
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 20th, 2011, 01:53 PM   #873
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
NXEA names new Class 379 ‘Go Discover’ at Stansted Airport

National Express East Anglia is continuing to make good progress with the introduction of new trains on its key Stansted Express route as part of the company’s Service Improvement Plan, with the majority of services between Liverpool Street and the Airport now operated by new Class 379 trains.

To mark the continued introduction of the new trains in passenger service, one of the four-carriage Class 379 electric trains was named ‘Go Discover’ by Nick Barton, Managing Director of Stansted Airport in a ceremony at the Airport today.

The 30 four-carriage Class 379 trains are manufactured by Bombardier Transportation and all 120 carriages will be in service this summer on NXEA’s Stansted Express and West Anglia network. The trains feature air-conditioning, WiFi and fully-accessible high-standard passenger accommodation. Some of the Class 379 trains are also providing key commuter services between Cambridge and Liverpool Street.

Andrew Chivers, Managing Director, NXEA said: “I am delighted to mark the continued introduction of our fleet of brand new trains for Stansted Express and our partnership with London Stansted Airport by naming a train ‘Go Discover’ at the Airport. The new trains are transforming the quality of service and passenger comfort on our key Stansted Express route, and will help in expanding capacity across our West Anglia network by over 5,000 seats later this year.”

Nick Barton, Managing Director, Stansted Airport said: “The introduction of the new fleet of Stansted Express trains is a fantastic boost for the airport and the millions of passengers who use the service every year. It’s a great honour for me to officially name the latest train ‘Go Discover’ in recognition of our airport brand. Today’s traveller is looking to ‘Go Discover’ the very best in the choice of destinations on offer and excellent customer service. I am incredibly proud that we have the newest trains serving any airport in the country.

“We want every Stansted passenger to have the best possible experience and these superb new trains ensure those who choose the Stansted Express will get just that.”
http://www.rail.co/2011/06/20/nxea-n...nsted-airport/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 23rd, 2011, 01:10 AM   #874
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Work begins on Birmingham New Street’s atrium


At 3,300 square metres, the new atrium will cover an area 13 times the size of the centre court at Wimbledon

Engineers rebuilding Birmingham New Street station started work this week to deliver something that the station has not enjoyed for over 40 years: natural daylight. As high as eight double decker buses, the atrium will form the centrepiece of the new station and the first stages of the job will be undertaken by Birmingham based contractors Coleman & Co.

Chris Montgomery, project director for Network Rail said: “The stunning new atrium will be the focal point of the redeveloped New Street which will transform the experience for the thousands of passengers who rely on the station every day. We’re working hard to minimise disruption during construction and while our engineers work behind the scenes, the station will remain open for train services as normal.”

Mike Whitby, leader of Birmingham City Council, added: “It’s excellent to see work get underway on the stunning centrepiece at the heart of the new New Street. “The new atrium will become a focal point not only for the station but for the city as well – providing a new meeting place and connecting the city with a rejuvenated south side.”

The Pallasades Shopping Centre will also remain open throughout the construction work. Hoardings are being erected around the old retail units in the centre of the shopping centre. Coleman & Co will then start the process of removing around 20,000 tonnes of concrete and dismantling the roof on the top of the building.

This will create the huge space to form the new station atrium. Construction of the steelwork which will form the atrium roof will start later this year. At 3,300 square metres, the new atrium will cover an area 13 times the size of the centre court at Wimbledon.

Lightweight, self cleaning ETFE will be used instead of glass in the roof structure. The atrium will open alongside a completed New Street station in 2015.
http://www.rail.co/2011/06/20/work-b...treets-atrium/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 24th, 2011, 04:58 PM   #875
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Two Manchester stations’ improvements complete

Two stations at opposite ends of Greater Manchester have been upgraded as part of the National Stations Improvement Programme. Passengers using Altrincham and Rochdale stations are reaping the benefit of a £1.89m investment.

Alan Howarth, Network Rail scheme sponsor, said: “Working with Transport for Greater Manchester and Northern Rail has been a truly co-operative process, with Network Rail administering funds on behalf of the DfT, TfGM contributing a substantial part of their own money and Northern delivering the on-site work.”

At Rochdale, Northern Rail has created two new enclosed passenger waiting rooms with glass frontages for additional security. They also include new information screens, announcement system and CCTV cameras. In the ticket office, a new accessible counter has been installed to make buying rail tickets easier for disabled passengers, and the station entrance now has new sliding doors. The subway flooring leading to the platforms has also been enhanced.

For the benefit of less able passengers, the leading edges of the stairs to platform level have been enhanced and a double height handrail has been fixed to the wall. At platform level the canopies have been painted, drainage has been improved and lighting has been changed to give brighter illumination.

The toilet facilities have been completely upgraded, with new tiling, lighting and ventilation. A second ladies toilet has been opened after being out of use for some time. Throughout the station, the number of CCTV cameras has been increased with the addition of another 11 new cameras, providing improved coverage, thereby making the station much more safe and secure for passengers to use.

In Altrincham, the rail part of the interchange is a joint facility used by Metrolink trams and Northern trains. The security and ambience of the booking hall has been enhanced by the introduction of a glass partition with sliding doors leading to the Northern ticket office.

Other areas of the station used by Northern passengers have been cleaned and decorated, the footbridge staircase treads have new leading edges in order to improve accessibility and a new CCTV system has been installed throughout the interchange.
http://www.rail.co/2011/06/23/two-ma...ents-complete/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 24th, 2011, 07:20 PM   #876
asif iqbal
Registered User
 
asif iqbal's Avatar
 
Join Date: Sep 2006
Location: Scotland
Posts: 890
Likes (Received): 65

i still seriously cant believe that neither Glasgow or Edinburgh airports dont have railway connections, this is beyond ridiculous, this is 2011 and we still dont have any rail-link to the biggest airports in Scotland

and the tram system is already delayed and over-budget god knows when we will see the tram connected to the airport

UK was the first to make railways, looks like they started and then sat around for the next 100 years and built nothing!!!
asif iqbal no está en línea   Reply With Quote
Old June 25th, 2011, 11:52 PM   #877
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Passengers in Honiton benefit from £1.4m station improvements

A new look station for Honiton was officially unveiled yesterday to the public following a seven month refurbishment programme to create a modern station environment, fit for the needs of today’s passengers.

Passengers using Honiton station are now greeted by a more welcoming station environment following the completion of a joint improvement scheme by South West Trains working in partnership with the Department for Transport, Devon County Council and Network Rail.

The improvements made include:

- The old station building has been completely refurbished to create a more spacious booking hall and ticket office.

- A brand new accessible toilet has now been installed, including baby changing facilities.

- A new ramp has been installed on platform 2 making it much easier for all passengers to use the station. This is especially beneficial for those travelling with luggage or with young children, and provides access for disabled passengers who can now access both platforms.

- A new retail unit, for which expressions of interest have already been received.

- A new waiting shelter on platform 2

To mark the completion of the work Andy Pitt, Managing Director for South West Trains was joined at the station by Councillor Stuart Hughes from Devon County Council.

Andy Pitt, Managing Director for South West Trains said: “We are pleased to have delivered this significant project with our partners to provide a much improved station for Honiton’s passengers. It is great to see these new facilities. Passengers in Honiton rely on rail for over 328 thousand journeys every year, reflecting its importance to the community and local economy.

“I am sure local residents will take pride in the new look of their train station for years to come. Stations remain the gateway to the railway and despite the tough economic times, we remain committed to invest over £50m in our stations over the duration of this franchise, as these are the gateway to the railway. Honiton underpins our commitment to continue delivering station enhancements for all our passengers.”

Councillor Stuart Hughes, Devon County Council Cabinet Member for Highways and Transportation, said: “This is a major investment in the station at Honiton and I’m sure it will be much appreciated by all passengers travelling to and from the town. The improved accessibility will make it much easier for families with young children and disabled passengers to use this line, which not only serves local communities but is also an important link to London.

“The hourly service has seen visitor numbers increase and the new facilities will hopefully encourage more people to travel by train.”
http://www.rail.co/2011/06/24/passen...-improvements/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 27th, 2011, 12:54 PM   #878
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
UK rail passengers ‘more satisfied’ with their service than in many other EU countries

People making middle or long distance trips by rail in the UK are happier with their journey than most of their European neighbours, according to new analysis of EU research into passenger satisfaction.

The ‘Eurobarometer’ survey, commissioned by the European Commission, measures the satisfaction of 9,000 passengers from 25 EU countries across a range of 19 criteria, including cleanliness and upkeep of stations, ease of buying a ticket, service frequency and punctuality and reliability.

New analysis of the polling by the Association of Train Operating Companies shows:

- UK rail passengers making middle or long distance journeys were more satisfied than German passengers on all 19 criteria. The UK also scores higher than France in 15 and above Italy in 14 of the criteria measured.

- The UK is above the EU average in 17 out of the 19 aspects of train services surveyed.
- 87% of UK rail passengers were satisfied with reliability and punctuality – 35 percentage points higher than in Germany, 24 percentage points higher than in Italy and 21 percentage points higher than the EU average.

- 84% of UK passengers are satisfied with the frequency of trains – 10 percentage points higher than Germany and 12 percentage points higher than the EU average

- 92% of UK passengers were satisfied with the length of journey time – 13 percentage points higher than France and the EU average.

ATOC attributes the UK’s strong results to significant improvements that have been made to services, trains and stations in recent years and a focus on the needs of passengers. The figures provide an interesting insight alongside the more substantial National Passenger Survey, carried out twice a year by the independent watchdog Passenger Focus, which shows that over four out of five passengers are satisfied with the services that they get.

ATOC spokesperson Edward Welsh said: “There is often a widespread perception that the rest of Europe is happier with their rail services than are UK passengers. But the European Commission’s opinion polling shows that the people surveyed in the UK were more satisfied with their train services than in many other countries on the continent.

“Significant investment in recent years has seen quicker and more punctual trains, better stations and an improved overall service for passengers in this country – something which has been reflected in successive independent customer satisfaction surveys. In terms of how passengers view middle and longer distance services, we now know that we also compare favourably with our European neighbours.

“But train companies can’t be complacent and will continue to work hard to address areas where we know that improvements need to be made.”
http://www.rail.co/2011/06/24/uk-rai...-eu-countries/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 30th, 2011, 01:50 AM   #879
PortoNuts
Registered User
 
PortoNuts's Avatar
 
Join Date: Apr 2008
Location: Porto
Posts: 24,100
Likes (Received): 7531

Quote:
Heathrow Express improves NPS score to 95%

Heathrow Express has improved on its National Passenger Survey score from 93% to 95%. The results, announced today, show that Heathrow Express is ranked as joint first amongst all UK train companies.

Richard Robinson, managing director of Heathrow Express, explains: “To be able to raise overall customer satisfaction by 2% is a major achievement – even more so because we are already performing to such a high standard, with our score never dropping below 92%.”

Heathrow Express saw major improvements in the ability of their staff in dealing with delays, the availability of the staff on the train and in the value for money score which increased by 5%; demonstrating the customers’ appreciation of the service and a direct reflection of the absence of ticket price increases in the last 12 months.

Richard Robinson adds: “Our technology has improved with the introduction of true m-ticketing via our app which delivers the ticket directly to the customers’ phone but the NPS survey results also reveal how important the skills of our staff are in helping our passengers.

“Heathrow Express is recognised as a world class train company and it is our staff, which delivers that exceptional customer service to up to 20,000 travellers every day.”
http://www.rail.co/2011/06/29/heathr...s-score-to-95/
__________________
Got one head for money and one head for sin..
PortoNuts no está en línea   Reply With Quote
Old June 30th, 2011, 04:47 AM   #880
Pansori
planquadrat
 
Pansori's Avatar
 
Join Date: Apr 2006
Location: London - Vilnius
Posts: 9,973
Likes (Received): 6911

Quote:
Originally Posted by PortoNuts View Post
Quote:
People making middle or long distance trips by rail in the UK are happier with their journey than most of their European neighbours, according to new analysis of EU research into passenger satisfaction.
What about short-distance/commuter trips? I.e. something that is used by a much larger proportion of the population than long-distance rail journeys.
Pansori no está en línea   Reply With Quote


Reply

Tags
rail, railways

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Related topics on SkyscraperCity


All times are GMT +2. The time now is 11:02 PM.


Powered by vBulletin® Version 3.8.11 Beta 4
Copyright ©2000 - 2018, vBulletin Solutions Inc.
Feedback Buttons provided by Advanced Post Thanks / Like (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.

vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.

SkyscraperCity ☆ In Urbanity We trust ☆ about us | privacy policy | DMCA policy

tech management by Sysprosium