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Old December 24th, 2004, 06:07 PM   #641
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J.D. Power and Associates Reports:
Most Passengers Do Not Take Advantage of
Express Check-In Options at the Airport


Hong Kong, Singapore, Calgary and San Antonio Airports
Rank Highest in Passenger Satisfaction in Their Respective Segments


December 6, 2004

WESTLAKE VILLAGE, Calif.—Although checking in for a flight at the airline’s main counter takes significantly longer than curbside service or self-service kiosks, less than one-quarter of passengers take advantage of either of these express check-in options, according to the J.D. Power and Associates 2004 Global Airport Satisfaction Index StudySM released today.

The study, now in its fifth year, measures airport satisfaction in three segments: large (30 million or more passengers per year), medium (10 million to less than 30 million passengers per year) and small (less than 10 million passengers per year).

While overall satisfaction is higher among passengers who check in at curbside, online and at self check-in kiosks, a majority (59%) of passengers check in at the main counter, which takes an average of 19 minutes. Just 18 percent use a self check-in kiosk, which averages 8 minutes, while 10 percent check in at curbside, which averages 13 minutes. While many airlines now allow passengers to obtain their boarding pass through the Internet, currently only 5 percent of passengers use this option.

"Time is a prime commodity in the travel industry, and is a major factor in influencing customer satisfaction with airports," said Linda Hirneise, partner and executive director of travel industry research at J.D. Power and Associates. "Even though faster options are often available to expedite the check-in process, passengers either aren’t aware of them or just aren’t yet comfortable using them. The check-in process has the greatest impact on overall airport satisfaction. Airports need to make sure these options are available to passengers and to continue to promote their time-saving benefits."

Wait times at security checkpoints have increased 15 percent, from an average of 13 minutes in 2003 to 15 minutes in 2004. By segment, the average wait time at large airports is 16 minutes, 15 minutes at medium airports and 13 minutes at small airports. Washington-Dulles, Denver and Los Angeles are among the airports with the longest security wait times, while Singapore, London-Gatwick and Sydney have some of the shortest waits.

The study also finds that satisfaction is much higher with airports that provide an environment where passengers can multi-task. This includes services such as a wide selection of eateries and restaurants, access to business centers, wireless Internet connections and abundant shopping. More than one-half (54%) of passengers purchase food at the airport, while 37 percent shop at retail stores.

"Since September 11, safety, check-in options, security checks and the time it takes to go through the entire airport experience have forever changed the airport passenger experience," said Hirneise. "The keys to improving airport satisfaction across the globe require improving passenger facilitation, managing wait times and providing an environment where airport passengers can be productive."

Hong Kong International Airport (HKG) ranks highest in passenger satisfaction among large airports, performing particularly well across all key measures of airport satisfaction. Three U.S. airports follow in the ranking: Orlando (MCO), Denver (DEN) and Dallas/Fort Worth (DFW), respectively.

Singapore’s Changi International (SIN) ranks highest among medium-sized airports for the third consecutive year and receives the highest overall passenger satisfaction score in the study by a significant margin. Singapore is followed in the rankings by Pittsburgh (PIT), Cincinnati-Northern Kentucky (CVG) and Portland (PDX), respectively.

Overall satisfaction is significantly higher for passengers opting for small airports, where wait times and passenger facilitation are generally more manageable. Calgary (YYC) and San Antonio (SAT) rank highest in a tie among small airports. Calgary performs particularly well in terminal facilities and retail concessions, while San Antonio receives particularly high ratings from passengers for the security check. Calgary and San Antonio are followed in the rankings by Austin (AUS), Boise (BOI) and Indianapolis (IND), respectively.

The 2004 Global Airport Satisfaction Index Study is based on responses from more than 9,000 passengers who took a flight between October 2003 and November 2004. Respondents were surveyed in six different languages and each evaluated up to two different airports.

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction.





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Old January 1st, 2005, 04:58 AM   #642
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Old January 1st, 2005, 05:04 AM   #643
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Health alert over flights from Vietnam
Matthew Lee, Hong Kong Standard
January 1, 2005

The health authority has requested incoming flights from Vietnam to broadcast health announcements asking passengers with bird flu symptoms - coughs or fever - to wear masks and inform the airport medical checkpoint.

Director of Health Lam Ping-yan said they have stepped up monitoring measures after Vietnam confirmed a case of avian flu.

"We have been informed by the World Health Organisation (WHO) that a 16-year-old girl in Vietnam had contracted H5N1," Lam said.

In addition to the ongoing measures like temperature screening at Hong Kong airport, health messages were being broadcast to all in-bound flights from Vietnam.

Passengers with coughs or fever were being told to wear face masks and to approach the medical post on arrival.

According to the WHO, the infected girl was admitted to hospital on December 26. According to reports, she was taken ill in the southern province of Tay Ninh.

This is the first human case of H5N1 in Vietnam since early September. It coincides with several reported avian flu outbreaks among poultry in the southern provinces in December.

According to health department figures, a total of 44 human cases of H5N1 infection were reported in Thailand and Vietnam up to December 17 last year. Of these, 32 had died.

Health information leaflets about the situation in Vietnam and health advice are being distributed to travellers heading to Vietnam.

"As long as Hong Kong travellers do not come into contact with poultry, the chance of being infected is minimal," Lam added.

The Centre for Health Protection is sending out letters to all doctors in Hong Kong and alerting hospitals about the Vietnam incident.

Doctors are required to report any suspected case to the department.
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Old January 1st, 2005, 05:20 PM   #644
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27 December 2004
Dragonair Ready to Operate Additional Flights to Phuket

(HONG KONG) Dragonair is ready to operate additional flights to Phuket if necessary to bring travellers back home to Hong Kong in the wake of the devastation caused by yesterday’s tsunami.

"We are closely monitoring the situation in Phuket and are ready to operate more flights if necessary," said Dragonair CEO Stanley Hui. "We are waiving fees for those travellers in Phuket who wish to come back home early. We are also prepared to operate larger aircraft if the situation requires it."

The airline will operate one flight today as scheduled. It departs for Phuket at 4:00pm and is scheduled to arrive back in Hong Kong at 11:35pm tonight.

Dragonair's office at Phuket airport is operating normally.

"In addition, we will waive the cancellation fee for any traveller in Hong Kong who wishes to cancel their trip," he said.

"On behalf of Dragonair, I wish to express our sympathy to those who have had family members killed or injured as a result of yesterday's tsunami. It is a terrible tragedy," Mr. Hui said.

Dragonair operates three non-stop flights a week to Phuket, using an A320.
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Old January 1st, 2005, 05:23 PM   #645
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Old January 3rd, 2005, 02:24 AM   #646
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Old January 3rd, 2005, 03:40 PM   #647
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Old January 4th, 2005, 09:37 PM   #648
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Old January 4th, 2005, 10:17 PM   #649
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Firm line of defence against terror
High profile for heavily armed police at Chek Lap Kok

Andy Cheng
3 January 2005
South China Morning Post

Police have opted for a high-profile approach in guarding against terrorists at Chek Lap Kok, says the airport police chief.

Airport District commander, Senior Superintendent Cassius Lau Fu-sang, said heavily armed police could now be seen everywhere in the airport.

"By opting for a high-profile approach, we are telling the terrorists that if they come here and commit crimes, they will have a high price to pay."

To concentrate their energy on dealing with terrorists, the police last year encouraged airport shops and operation units to be more security conscious and not be reliant on the police to prevent minor crimes.

Mr Lau advised travellers not to leave their baggage unattended.

Baggage theft at the airport had dropped significantly as a result of security efforts by shops and airport operation units.

Last year, there were 43 baggage thefts at the airport compared with 94 in 2003.

Mr Lau said baggage theft mainly involved small bags, including laptop computers and handbags.

The police, who have been reviewing footage taken by the airport's closed-circuit television system, believed the criminals put small pieces of luggage into large bags, before leaving the building.

New measures have been introduced for this year's World Trade Organisation meeting in Hong Kong.

"The airport police group is a member of the [WTO meeting] preparatory committee," Mr Lau said.

"The most important thing is how all the government officials can safely get to the airport."

Another major security focus at the airport is the new International Exhibition Centre, which is expected to be fully operational by next year.

Currently, the airport police team has 400 members.

Mr Lau said the increase did not imply that the airport was less secure.

"In 2003, the emergence of Sars reduced the number of people using the airport."
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Old January 5th, 2005, 07:55 PM   #650
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Old January 5th, 2005, 07:58 PM   #651
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Cathay Pacific to create 1,550 jobs as it resumes Shanghai cargo flights
5 January 2005

HONG KONG, Jan 5 (AFP) - Hong Kong flag carrier Cathay Pacific said Wednesday it will create 1,550 jobs as it resumes cargo flights to China's commercial hub of Shanghai at the end of the month after a 15-year absence.

"It's part of our expansion. We have launched new routes and have more new planes. The company is growing," a company spokeswoman said.

With nine new aircraft scheduled for delivery this year, Cathay Pacific said it will employ 1,550 more staff with most of them cabin crew, and the remainder pilots and ground staff.

The company regained the rights for the Shanghai route after the government awarded it 12 weekly cargo flights under a Sino-Hong Kong aviation pact agreed last year.

The airline had abandoned the Chinese market in 1990 to the benefit of its then-subsidiary Hong Kong Dragonair.
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Old January 6th, 2005, 10:54 PM   #652
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Hong Kong Dragonair Launches Inflight Campaign in Support of Tsunami Relief Efforts
6 January 2005
China News Digest

Hong Kong airline Dragonair will launch an inflight campaign to collect funds in favour of the victims of the quake in the Indian Ocean and the devastating tsunamis that followed on December 26, 2004, Dragonair announced on January 5, 2005.

Funds donated by Dragonair's passengers throughout its network between January 9 and February 12, 2005 will go to the Red Cross, Dragonair CEO, Stanley Hui, said.

The airline's staff have also been making donations through the company to the Red Cross in Thailand.

[Editor's note: Dragonair flew 401,524 passengers in November 2004, up 21 pct year-on-year and 11.1 pct less month-on-month. Passenger traffic for the first 11 months of 2004 totalled 4,181,101 passengers, up 53.6 pct year-on-year.]



Hong Kong's Dragonair To Suspend Flights To Phuket
6 January 2005

HONG KONG (AP)--Hong Kong airline Dragonair will temporarily suspend flights to the Thai resort island of Phuket due to a 'severe drop in demand' on the route, the carrier said Thursday.

Dragonair, which currently flies three flights a week to Phuket, said the suspension will take effect Saturday until the end of the month.

'The airline will continue to monitor the situation closely and may consider resuming the services as and when necessary,' the company said in a statement.

Phuket was hard-hit by the tsunami that has killed nearly 150,000 people in 11 nations.
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Old January 6th, 2005, 10:57 PM   #653
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Poor visibility at airport 1 in every 4 days
Despite the Observatory's findings, the Airport Authority says air traffic is safe

Cheung Chi-fai
7 January 2005
South China Morning Post

Chek Lap Kok experienced poor visibility one in every four days last year, but experts say takeoffs and landings were not affected.

According to a study unveiled by the Hong Kong Observatory yesterday, visibility at the airport was less than 8km for 24 per cent of last year - about 87 days.

The average in urban areas was 18 per cent last year. Between 1997 and last year, the percentage of days with poor visibility at the airport rose sharply to an average of 13 per cent.

This compared with an average of 4 per cent in the early 1980s. The airport was opened in 1998.

In December, last year's worst month, visibility was reduced almost 60 per cent of the time, the equivalent of 18 days.

The observatory's assistant director, Yeung Kai-hing, said extremely poor visibility could pose a threat to air traffic.

"It could be a threat if the visibility falls to a few hundred metres. But in most cases, the visibility only drops to 3 to 4km," Mr Yeung said.

The lowest visibility due to haze at Chek Lap Kok was recorded in early November 2003, when it fell to 1km.

The longest duration with reduced visibility was 76 hours last January.

Mr Yeung said the giant area of reclaimed land on which the airport was built easily heated up in fine and sunny weather, sucking in air and pollutants from neighbouring regions.

This led to a convergence of air pollutants over the airport, creating poor visibility, Mr Yeung said.

He rejected speculation that rising emissions from frequent flights was the main cause as they alone could not have such a significant impact.

An Airport Authority spokeswoman last night said air traffic was safe, despite the worsening visibility.

"All visibility data is constantly sent to air-traffic control officers who will inform the pilots to make decisions on landing or taking off," she said.

At present, visibility is reported every 30 minutes at the airport.

Hahn Chu Hon-keung, environmental affairs manager of Friends of the Earth, was worried further development in north Lantau could aggravate the situation and threaten the health of Tung Chung residents.

He said a logistics park, expansion of Tung Chung housing estates, Disneyland and the landing point of the cross-border bridge linking the western delta region would increase emissions from traffic in the area.

"It is not just about visibility but people's health.

"There is doubt over whether the area is still fit for living."

To monitor visibility changes, the observatory yesterday launched a new satellite imaging service on its website.

Images captured by a satellite from the US space agency Nasa will show the thickness of "aerosols", or suspended particles, tracking their movement across the region.

Mr Yeung said a review of wind-speed data taken at the observatory's headquarters also revealed a distressing trend contributing to the poor dispersion of air pollutants in the city.

The average wind velocity fell by 1.69km an hour each decade from 1986, possibly due to increasing density of urban development in the surroundings.
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Old January 6th, 2005, 11:38 PM   #654
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Secretive government envelops Chek Lap Kok's future in a haze
FB Business, Technology
07 January 2005
South China Morning Post

There is increasing concern that Chek Lap Kok's competitiveness as the most important airport gateway to China has probably peaked and the government must act to avert a slide in its status.

Unfortunately, the government doesn't seem worried. It should be. All we need to do is recount what has happened to Kwai Chung port over the past few years.

Despite being the world's busiest container port, Kwai Chung has lost much of its competitive edge over Shenzhen ports in recent years.

This has been traced to a dithering government not doing enough to push through customs co-operation with Guangdong authorities, a lack of transparency in port charges and allowing Shenzhen competitors to build a critical mass of users.

The threat was seen coming years ago, but little was done because of the misplaced confidence in the value of the Hong Kong port's higher productivity compared with far lower costs in Guangdong.

In much the same way, Chek Lap Kok faces intense competitive pressures from other airports - Shenzhen Baoan, Guangzhou Baiyun and Macau International - in the Pearl River Delta.

The local aviation sector has not, until now, had much to worry about, because of Chek Lap Kok's large lead in terms of passenger and cargo flows, as well as international connections.

Flow has automatically come to Hong Kong because it has been the only door to the outside world for southern China.

Yet that is changing - and rapidly.

Domestic connectivity has become increasingly critical, tipping the advantage towards Baiyun and Baoan.

Customs issues similar to those that affect Kwai Chung's competitiveness have also led international air-freight operators to eye setting up across the border.

German carrier Lufthansa has committed to a new joint-venture cargo airline, called Jade, to be based in Shenzhen.

Even tiny Macau is carving out a niche for its airport, with a commitment to low costs that will help it develop as an alternative leisure travel centre to complement its casinos.

The Airport Authority last year commissioned consulting firm Booz Allen Hamilton to conduct a study looking at "ways to maintain and improve Chek Lap Kok's competitiveness", according to industry sources.

This study is now believed to be largely completed, with a draft making its way through senior levels of government.

Unfortunately, that report, in its present form, will never see the light of day.

When officials were asked about it, Below Deck was told that "the report is not in a shape suitable for public consumption".

In fact, Booz Allen was apparently so incompetent in drafting it that "the airport board {hellip} has asked [for] the report to be completely re-done".

There's no way of knowing for sure what is in the study or how well it was done, short of "borrowing" a copy and seeing for myself. Trust me, I'm trying.

But it does seem suspicious, and based on the government's record, there is a pattern of rejecting reports it doesn't like.

For instance, a report compiled in 2002 by the Hong Kong Logistics Development Council's M-Logistics team, arguing that conflicts of interest meant that senior officials should not be allowed to head our logistics initiatives, never surfaced in public.

If the government is unwilling to allow experts to voice their thoughts independently and without fear or favour - even if the points made are critical or controversial - what is the point of spending tax dollars on any studies at all?

Mothers are always saying that honesty and self-reflection are the best policies for building character.

Below Deck thinks the same way.

Let's take an honest look at ourselves in the mirror, even if some blemishes are reflected. You can't turn a blind eye to those blemishes.

At the end of the day, if the study is poorly done, it's a reflection on the reputation of the consultants that drafted it, not on Hong Kong.

So Below Deck implores the government to listen to mum. Release the study and let the industry and taxpayers decide if Booz Allen's conclusions are worth considering.

What have we got to lose?

[email protected]
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Old January 7th, 2005, 04:12 AM   #655
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HK airport sets record for cargo throughput
Russell Barling
7 January 2005
South China Morning Post

An increasingly powerful euro and the mainland's growing appetite for semi-finished products and components last year propelled Hong Kong airport to another record for handling international air cargo.

When the Airport Authority's official figures are released in the next few days, they will reveal a record 3.1 million tonnes of air cargo moved through Chek Lap Kok, which last year trailed only the American airport of Memphis, Tennessee, the domestic hub of air-cargo giant Federal Express.

Leading the way was Hongkong Air Cargo Terminals Ltd (Hactl), where provisional data indicates the volume of goods it moved rose a comparative 12.6 per cent to 2.26 million tonnes.

The record was achieved despite the departure of its largest express customer, DHL Express.

Hactl marketing director Warren Bishop said the result was particularly robust given that the comparison was also against the world record the terminal set in 2003.

"The strong euro was the major catalyst for growth, driving overall export growth," Mr Bishop said.

He expected the Europe market to remain strong this year. "The United States market will remain buoyant. The removal of the US textile quota system will also impact world trade patterns, especially the China market. But we will have to wait and see how this affects production orders in China."

Hactl's exports to Europe grew 23.3 per cent to 432,000 tonnes, while mainland-bound imports increased 33.2 per cent to 91,000 tonnes for the year.

"Everyone involved in handling air cargo last year did well. In that context, these results are not that surprising," JP Morgan regional transport analyst Peter Negline said. "The wildcards for this year remain the uncertainty surrounding the US dollar or another in the past series of economic shocks."

Hactl's exports to the US grew 12.3 per cent last year to 370,000 tonnes.

However, some experts such as Citigroup analyst Scott Flower questioned whether air trade across the Pacific could continue its string of strong performances this year.

"As the Chinese government has sought to slow the rapid pace of [gross domestic product] growth in the country and RTM [revenue-tonne mile] comparisons become more challenging [this year], we believe that while RTM improvement in the Pacific region will continue, the pace of growth may slow from [last year's] levels," Mr Flower said in a report last month.
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Old January 8th, 2005, 02:25 AM   #656
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In-flight caterer offers career lift-off
An intensive training programme is grooming future managers to cater for rapid expansion

8 January 2005
South China Morning Post

NO MATTER HOW you feel about airline meals, the sky is the limit aboard a new management trainee programme just launched for Hong Kong and mainland graduates by Lufthansa's in-flight catering division, LSG Sky Chefs.

Rapid expansion across Asia, especially in China, has persuaded the world's largest airline caterer to groom potential managers for its network of 25 airports across the region.

The demanding 12-month programme was aptly described by LSG's Asia-Pacific vice-president for human resources Tom Wang as "putting the crème de la crème through the microwave oven".

"It is very intensive, very rigorous," he said.

But it prepares trainees for fast-track promotion.

Mr Wang predicted top trainees could reach managerial positions within five years, most likely as operations managers running airport catering operations across the border.

"This is exceptionally fast," he said. "They could be managing hundreds of staff at the same level as a manager of a hotel or a factory."

More than 100 applications were received for the first 10 places on the programme, which will be open annually to honours graduates in any discipline from Hong Kong and mainland universities.

One explanation for the high response was a starting salary "above the market level". Eight local graduates were eventually selected, along with two from China.

"Academic results were not our main criteria," said Mr Wang. "We are looking for leaders - not bookworms - people with confidence and good communication skills who are a bit more worldly and cross-cultural." Participation in an international graduate exchange programme overseas is a big plus.

The programme begins by familiarising trainees with the company. Then they are plunged into hands-on experience across the gamut of operations from the "shop floor", where thousands of meals a day are delivered to aircraft, to logistics, transport, quality control, finance and marketing.

After seven or eight months they tackle a real-life company project understudying an executive on a business issue.

"It could be anything from financial number-crunching to coming up with proposals to make an operation more cost effective," Mr Wang said.

"Very few people in the company have such wide exposure, but we have high expectations of them."

Each trainee is mentored by a senior executive.

"The programme is rigorous and progression is faster than normal, so [trainees] may become stressed," said Mr Wang. "The mentor can help them through."

On completing training, participants will probably be posted as junior executives to an airport operation in the region.

"With this exposure and special treatment, they can continue to progress quickly," Mr Wang said.

LSG's initiative to groom future managers stems from its determination to maintain its market leadership position with 30 per cent of the global in-flight catering market.

LSG operates joint ventures at 10 China airports - Hong Kong, Beijing, Shanghai Pudong, Shanghai Hongqiao, Guangzhou, Xian, Sanya, Chengdu, Hangzhou and Nanjing. But new airports are opening, new airlines are arriving and existing airlines are increasing their flight frequencies.

"Our operations in China could easily double over the next few years," said Mr Wang. The traffic was "increasing every day" and all the passengers needed feeding.

"This is why we need talented managers to move our business forward. We are judged by the quality of our managers as well as our service. In our business, talent is the No1 priority, so developing it is a key and competitive advantage. People make a real difference in this business."

Do these managers of the future need an interest in food?

"Hopefully they are interested, but it's not a priority," Mr Wang said. "It's not just a simple restaurant business where you cook and serve food. It involves complex logistics to deliver the right meals to the right planes at the right time, as well as many hygiene and quality control issues. It's a full service package about operations excellence."

Those trainees who succeed can expect a high-flying career.

"There are no guarantees and obviously some will fall by the wayside," Mr Wang said. "But many will hopefully become regional managers and some even top executive stars."

They can also confidently expect to see the world. LSG serves 193 airports in close to 50 countries, and the company is structured so staff can transfer within the network.

"If you want to move to a particular country, you can usually transfer there," said Mr Wang.

Among the first batch of management trainees, Lawrence Leung, 22, a graduate in marketing and social sciences from the Hong Kong University of Science and Technology, said: "I had no idea about in-flight catering before I joined. But I have always been interested in airlines, seeing planes flying over Hong Kong all the time, and this is a unique industry.

"The prospect of developing my career in China is attractive. The market there holds great potential. I hope I can become one of the decision-makers leading the development of LSG."
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Old January 8th, 2005, 05:37 AM   #657
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Asia Airfreight Terminal



Performance Results
http://www.aat.com.hk/eng/report/perform2004.jsp

4 More Cusomter Airlines Joined Us
Date: 2004-11-26

We are pleased to announce that 4 more airlines have appointed AAT to be their Cargo Terminal Operator in HKG.

Ocean Airlines, World Airways, Transmile Air and PT Cardig Air have just joined us in the second half of year 2004, and now we are having totally 28 customer airlines in our list of clientele.

It is our honour to serve the above four freighter operators and we will dedicate our utmost effort to provide the highest standard of cargo handling services for them.
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Old January 8th, 2005, 04:21 PM   #658
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By Gakei @ http://www.gakei.com



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Old January 8th, 2005, 09:49 PM   #659
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By AirCanon @ HKADB :







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Old January 9th, 2005, 08:33 AM   #660
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