Retail consultants purposely put F&B at the top floor, if not the top floor rental will die with no yield.This mall has some design flaws, but they should thank God for its location being adjoined to KL's main railway station, it cannot fail. I think they slacked on how to sell the mall better because they thought they were in a very good position. Went there during a weekday lunch and all the restaurants on the top floor are full with office workers and students.
But cheapo shiny tiles, no proper signage, very smelly toilets, and eateries on the top floor instead of the 'transit floor' at level 1 & 2 are its setbacks. It also didn't cleverly use the frontage to Jalan Tun Sambantahan well, we get a enclosed zinc box now, with four empty glass boxes. If retail space or corridors were opened there like the Taiwanese malls, it would be damn great. Also the hideous Maradonna watch shop isn't open last time I checked last month.
But I give credit when due. Thanks to its location, it has had a pretty good (though conventional) tenant mix, and the link bridge to KL Sentral proper was tastefully done. There's also a nice rooftop garden though it hasn't opened yet.
All in all, I hope to see them correct their mistakes to make the mall better, and to make shoppers more satisfied.
So at least, they try to bring some people across the many floors when going up to eat (not sure if this is successful but on theory yes).
The huge traffic in Nu Sentral is still not "converted" into money/business for most of the product retailers. But the "on-the-go" and F&B are doing well.