Skyscraper City Forum banner
1 - 18 of 18 Posts

·
Registered
Joined
·
1,788 Posts
Discussion Starter · #1 ·
So Im not the only person that thinks Qantas is a shit airline.http://www.smh.com.au/news/national/qantas-the-flying-dog-poll/2007/05/29/1180205195292.html

Qantas 'the flying dog': poll

May 29, 2007 - 8:08AM

Australia's national carrier Qantas has been voted worst international airline in a consumer survey.

The survey of 4,000 subscribers to consumer magazine Choice also found Qantas' low-cost subsidiary Jetstar to be the worst domestic airline.

Singapore Airlines was voted top international airline ,while minnow Regional Express was the favoured domestic operator.


Choice asked subscribers to rate airlines for value for money, booking processes, convenience, the check-in procedure, inflight service, including food and entertainment, as well as seat comfort, leg room and cleanliness.

Qantas scored 63 per cent compared to Singapore Airline's 78 per cent.

On the domestic front, Qantas fared little better with a 67 per cent rating, with consumers labelling the service "arrogant and aloof", while Jetstar scored just 62 per cent.

One respondent described Jetstar staff as "uniformly surly, unhelpful and most definitely unwelcoming".

Regional Express won a survey-high rating of 79 per cent followed by Virgin Blue with 71 per cent.

"Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service, light-hearted and enjoyable," one respondent said.

One possible reason Qantas may have fared so poorly is that people may be more critical of their national carrier, the magazine suggested.

Travellers said they continued to fly with Qantas to earn frequent flyer points even though they rated the airline significantly lower than average.

AAP
 

·
©
Joined
·
9,478 Posts
Must you start another thread every time you have some article to bag out Qantas? Can't you just put it in one of the other ones?
 

·
Registered
Joined
·
1,788 Posts
Discussion Starter · #3 ·
Must you start another thread every time you have some article to bag out Qantas? Can't you just put it in one of the other ones?
NO because this article was headline news in todays SMH so it must be very important.:badnews:
 

·
70's porn star
Joined
·
6,730 Posts
Qantas rejects 'flying dog' tag

Qantas rejects 'flying dog' tag
Tuesday May 29 12:01 AEST

http://news.ninemsn.com.au/article.aspx?id=225366

Qantas has dismissed an Australian survey that rates it the worst international airline.

The survey of 4,000 subscribers to consumer magazine Choice also found Qantas' domestic service was outshone by all rivals except its low-cost subsidiary Jetstar.

However, Qantas has cited a larger, international poll as proof its customers are satisfied.

The national carrier would not comment directly on Tuesday on its poor marks in the Choice survey, preferring to draw attention to better showings in specialist airline polls.

"Qantas has been named one of the world's top airlines in the Skytrax world airline awards for the last two years," a Qantas spokesman said.

"Skytrax surveys more than 13 million travellers each year and Qantas was ranked second in both 2005 and 2006.

"The Qantas Group flies more than 34 million passengers a year and our customer satisfaction ratings have never been higher."

Choice asked its subscribers to rate airlines for value for money, booking processes, convenience, the check-in procedure, in-flight service (including food and entertainment), seat comfort, legroom and cleanliness.

Subscribers voted Singapore Airlines top international airline and small airline Regional Express the favoured domestic operator.

Qantas only scored 63 per cent, compared to Singapore Airlines' 78 per cent.

On the domestic front, Qantas fared little better, with a 67 per cent rating. Consumers labelled its service "arrogant and aloof".

Jetstar scored just 62 per cent, with one respondent describing Jetstar staff as "uniformly surly, unhelpful and most definitely unwelcoming".

Regional Express won the survey's top rating of 79 per cent, followed by Virgin Blue with 71 per cent.

"Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service light-hearted and enjoyable," one respondent said.

One possible reason Qantas may have fared so poorly in the survey is that people may be more critical of their national carrier, the magazine suggested.

Some travellers said they continued to fly with Qantas to earn frequent flyer points, even though they rated the airline significantly lower than average.


©AAP 2007
 

·
dink!
Joined
·
2,126 Posts
The meaning is somewhat diminished when you're seen to be constantly bagging out Qantas.

But what a load of crap. Internationally the carrier consistently rates as #2, it's just bloody locals who love sticking the knife in Qantas because it's a home-grown icon. Christ some Aussie's piss me off.
 

·
Galactic Ruler
Joined
·
6,857 Posts
Qantas is not the 'flying dog' imo but it certainly is not up there with some of the other international carriers which leave it in their wake.
 

·
©
Joined
·
9,478 Posts
It's such a load of crap this article anyway. I wonder how many airlines alot of those 4000 people have actually flown with?? Worst international airline?? Lol, i can think of a HELL of alot of airlines that would be a thousand times worse than Qantas. Go and get on a Nigerian airline & i'm sure they'd be singing Qantas' praises. :lol:
 

·
Registered
Joined
·
4,185 Posts
No Nigerian airline flies to Australia, and I think Choice have little interest in airlines (or any other products) that are not even present in the Australian market.
 

·
Registered
Joined
·
4,185 Posts
^^ Don't you know what Choice magazine is? They only rate stuff that's available in the Australian marketplace. Whether it be coffee machines, laser printers or cars. There is little point rating stuff that Australian's aren't going to be buying.
 

·
©
Joined
·
9,478 Posts
Never even laid eyes on it. It's a bit different when it comes to airlines compared to something like coffee machines etc as you suggested. If an Australian is overseas, they're not neccessarily going to be flying on an airline that flys into Australia are they?
 

·
Proud Victorian!
Joined
·
7,801 Posts
While there is a lot of room for improvement, I don't think at all that Qantas is the worst airline. Internationally, they are my first port of call and I find nothing wrong with their international services. Compared to BA they are fantastic.

But I have to agree that DJ is a much better airline to fly domestically. You can really tell the difference with the attitude of staff and the whole mood of the flight etc. DJ is fun to fly while if you dare smile on Qantas they throw you off the plane!

Jetstar is just a joke though, both domestic and Intl.
 

·
Here
Joined
·
6,589 Posts
Ive flown Jetstar international and never had a problem with them. Will be interesting to compare them to other international budget airlines such as Tiger.
 

·
Registered
Joined
·
230 Posts
Well you can't really take this poll to be serious, because i saw somewhere that it was only out of the 6 international airlines by capacity that fly to Australia. If you put that into context, you end up with airlines like Emirates, Singapore, Air NZ, Thai, Malaysian, etc. And honestly, out of a list like that, it's all going to be very close. So, in perspective, it's not really that Qantas is the "worst" Intl airline, but more to the fact that it is just not as good compared to some of the high class competitors that were up against it, it would have been a tight finish I'm sure.
rirwi4
 

·
Canadian eh!
Joined
·
3,523 Posts
Qantas is the only Australian airline I have used, and I will say it is on par or better than Air Canada back home.
 

·
Watch my Chops
Joined
·
6,046 Posts
I fly with Virgin Blue more than Qantas at a Domestic level. Qantas is not the worst but they do however seem playing catchup internationally.
 
1 - 18 of 18 Posts
Top