So i am waiting for a train now and have been for an hour. Despite checking the times earlier and buying my ticket online i get to the station and find out the train has left before it said online. Complained to staff and was told the online timetables mean nothing. Why do they exist then? What other business is allowed to do that? Imagine you did that with the cinema and the film had started twenty mins before it should have... Sorry our schedule is only a rough guide!